Preferred Homecare reviews and complaints 1
View all 58 complaintsPreferred Homecare - Mobility scooters
Its been about 4 or 5 months that Preferred Home Care, Justin, has been fooling around with this scooter prescription from my doctor. Im using a broken wheelchair while waiting. Justin calls me at 7:05 in the morning to dicuss various options, never bothered to measure me for good fit, refuses to respect or accommodate my unique structural needs for disability. For example hes offering a 17"seat width when my bottom spread is about 20". He says its so important to have scooter that can be taken apart when I havent driven, nor do I have anybody that drives. I need suspension due to severe back problems, he offers a cheap option that has hard wheels, and no suspension. Cant figure out why he hasnt been better trained. Keeps saying hes not on commission. Doesnt mention incentives or bonuses to offer cheapest scooter available. He offers one brand when there are about 150 different scooters available. Somebodys pocketing the money for his incompetence. Doesnt factor into what defines "service". I asked for second opinion and he called me again with another incompetent offer. Disgusting that Cigna doesnt resolve this.
Desired outcome: provide a scooter that actually fits my disability
Latest Preferred Homecare Reviews
Preferred home care - medical equipment Lousy Customer Service Hospital Bed Good Luck Getting Your Supplies!!!! Can't reach anyone — on hold for long time. Have tried several times/days to contact themElevating the Voice of the Consumer
At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.
We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.
We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.
ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.
Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.
We have received your comment. Thank you!