H & M Hennes & Mauritz

I ordered $153.98 worth of merchandise from h and m online on 11/19/20 and was charged on 11/26/20. I waited for a month to get the items, and when they arrived, they were of inferior quality so, instead for waiting for a credit by mail, I returned them to their store in glendale, az on 12/19/20. I received a credit slip and never had the amount credited to my boa account. It is now 2 months later and I am waiting on boa "customer service" to see that they have all the details to give my my credit. I have tried to resolve this with no help from boa. Or h and m.. At least 5 calls and numerous messenger contacts. Someone has dropped the ball! No customer service at h and m and I will not drive 100 miles to the store to try to resolve!