US Passport Online — fraud, theft
I went online to renew my passport this company made it self look as if it was the government US Passport company. I filled out my information and submitted my information. When I noticed that the website was a 3rd party company and wasn't in fact the government I called them 20 mins later to cancel my order. I talked to a female named "Stephanie" who was extremely rude and refused to give me a full refund of the money in which I was charged. She told me there is a $45 non-refundable charge that I will not be getting back. I said that I had only just signed up for it and that I noticed right after that it was not really the US government website so I cancelled. She was not helpful at all and when I asked to speak to a supervisor she said well she will just say the same thing but I will transfer you. Then she transferred me to a voicemail. I called back and talked to a guy named "Tom". As I am on the phone with Tom I can hear someone in the back ground yell "Stephanie, what was that guys last name... McClure??" Stephanie replys "Yes, that is it first name Matthew". I asked Tom why they are talking about me and he puts me on hold and comes back and acts like nothing happened and said the supervisor was out of the office but would be right back and would return my call if I leave her a message. So, I left her a message. I called again five minutes later to find out what exactly they were going to be charging me for and of course they had closed at 6pm EST. They were just lying to me about the supervisor calling me and then left for the day. I called back the next day and spoke to the Supervisor who could barely speak english. She was extremely rude and heartless saying that she wouldn't refund my money and couldn't do anything about it. Even lied and said that as soon as I hit submit they were charged because they "reserved" my spot with the passport office. Such liers. DON'T DO BUSINESS!!! I AM OUT $45!