The complaint has been investigated and
resolved to the customer's satisfactionResolved US Fast Cash — Fraudulent credit practices
resolved to the customer's satisfaction
About December 15th or 16th of 2005 I filled out the US Fast Cash application form for a $300.00 Loan I was then emailed a contract stating I would have to pay $90.00 every 2 weeks till loan was paid. I did not want to make those kinds of payments.
I had called asked a few questions as they wanted payment every 2 weeks I told them I could not and would not make those payments they then said we can do monthly payments for special customers I said ok I would do this. They emailed a new contract for the loan I told then I would just change the contract and email them back (they said it is an official document and could not be changed) they had to email me a new contract.
OK! I got the new contract and initialed it.
Contract stated the loan was $300.00 and I was to make payment of $90.00 each month for 4 months then a final payment of $30.00 for payment of $390.00
DONE DEAL !!!
I got the deposit in my account on 12-21-05 for $300.00
1st payment [protected] $90.00
2nd payment [protected] $30.00 what the same day Ok only $30.00
3rd payment [protected] $90.00 quick withdrawal
4th payment [protected] $90.00 what the hell is going on here called them and they pissed me off by saying we are going to get our payment every 2 weeks that is how we get paid. I told them I had an official document from them that sates 1 monthly payment only for $90.00. Then thought I'll go ahead and do this to get these idiots out of my hair.
A 5th payment [protected] loan is now paid in full per contractual agreement.
Now I have printed these payments out from my bank to document these actions.
But 2 weeks later they debited my account for guess what $90.00 I called them asked them to refund the extra payment. They said we do not refund payments this is a fee payment for the loan and this fee totaled $260.00.
About this time I was extremely heated at these people. I asked the persons name but then lost it in all paper work I had somewhere.
Tactfully I began to ask question easy questions like,
Do you have a copy of the contract in front of you? They replied they did
I asked them to read payment structure of to me they would not.
I read it to them (as stated above) they agreed to this.
I asked where in the contract doe it state there are additional fees of $260.00 this person could tell me where this was stated, all he said this is our fee for leading you the money.
I laughed I had to.. at this time I then said?
Are ###ing kidding me who in their right mind ?or in their wrong mind? would barrow $300.00 and pay you [censored]es back $650.00
When their many other companies who have better deals than that who are honest!
This Person then if that is the case why did you choose to use our service? You did have to come to us to fix you inability to mange your money.
I then stated according to your contract that was emailed to me you looked to be honest and legit as I read it through. But show me where in the contract it says the fees are going to be $260.00 and I'll pay it!
He could not as he said he did not have to show me this fee of $260.00 he just has to get it.
Let me tell you this if he was standing in front of me talking to me like I was some kind of low life pile of ### I would laid him out in a coma. His attitude was so UN called for I was done. I then stated according to the contract that you (US fast Cash) emailed me this loan was and is paid in full. I then hung up.
I then called my bank (Bank of America) in California where I was living. I talked them over the phone told the story. They lady who helped me herd of this happening a lot with small loan companies like this. I then got my back. She then asked if I wanted to block any other transactions from these people. I said HELL YA! Great service.
Then guess what they hit my account $260.00 for the total I thought about it not calling but then said why would I give some this money, my loan paid in full as per agreement.
So I called Bank of America again talked with another lady she said they processed the block for the $90.00 from Us Fast Cash, they sent in $260.00 that we paid to them, I asked even if an unapproved charge from the company was reversed. She said she would block any all charges from US fast Cash in any amount, And She did what she said she would do. I never got charged again from those thief's trying to strong me.
But then after a few months they started to call me on my cell # I got calls from a lady named Terry Howard from US Fast Cash who was very nice and respectful. We had a good conversation, I told her the story asked her the same questions about the contract she asked if could fax her the payments that where taken out. Now I figured once I did this showing payment was made full this was a done deal.
Month and half go by Terry Howard calls me on cell again says that theirs is still payment due on the loan. I call he back with the reference # she gave me I got back on the phone. She asked if I faxed the paper work over to her I said did. She said she never the payments I had printed out.
I said I did have the paper work with me I would get them.
Week goes by she calls me on my cell # Opps I forgot about this. Another week goes by she calls me on my cell # Opps I forgot about this again. I tell her I will make sure I get this paper work for her the next day.
I then call Terry Howard asked her the fax # and Faxed the printed payments to her right then as I was on the phone, she then goes to the fax and comes back. She the said I already have this paper wok. I asked her then what are asking for? Read the paper work and tell me what does it say. She added the payments up when we on the phone. I asked her what does come to? She said $390.00. I asked her does the contract say total payments 4X $90.00 1x$30.00 = $390.00 I then asked her then why are you calling me Terry if the loan is paid in full. She replied I still show you owe $260.00 according to the contract we sent you. I asked where is this on the paper work? She could tell me. She just kept saying I show you owe us $260.00. I asked her to email me or fax me the contract that says I agreed to the additional $260.00 and I will pay it.
She could not and would not do anything more but say I them money and they would get their money or report me to credit burrows. I then did some research and found this below
Federal Trade Commission (FTC) laws and rules for Fair Debit Collection
The Web site URL
Fair Debt Collection
If you use credit cards, owe money on a personal loan, or are paying on a home mortgage, you are a "debtor." If you fall behind in repaying your creditors, or an error is made on your accounts, you may be contacted by a "debt collector."
You should know that in either situation, the Fair Debt Collection Practices Act requires that debt collectors treat you fairly and prohibits certain methods of debt collection. Of course, the law does not erase any legitimate debt you owe.
This brochure answers commonly asked questions about your rights under the Fair Debt Collection Practices Act.
What debts are covered?
Personal, family, and household debts are covered under the Act. This includes money owed for the purchase of an automobile, for medical care, or for charge accounts.
Who is a debt collector?
A debt collector is any person who regularly collects debts owed to others. This includes attorneys who collect debts on a regular basis.
How may a debt collector contact you?
A collector may contact you in person, by mail, telephone, telegram, or fax. However, a debt collector may not contact you at inconvenient times or places, such as before 8 a.m. or after 9 p.m., unless you agree. A debt collector also may not contact you at work if the collector knows that your employer disapproves of such contacts.
Can you stop a debt collector from contacting you?
You can stop a debt collector from contacting you by writing a letter to the collector telling them to stop. Once the collector receives your letter, they may not contact you again except to say there will be no further contact or to notify you that the debt collector or the creditor intends to take some specific action. Please note, however, that sending such a letter to a collector does not make the debt go away if you actually owe it. You could still be sued by the debt collector or your original creditor.
May a debt collector contact anyone else about your debt?
If you have an attorney, the debt collector must contact the attorney, rather than you. If you do not have an attorney, a collector may contact other people, but only to find out where you live, what your phone number is, and where you work. Collectors usually are prohibited from contacting such third parties more than once. In most cases, the collector may not tell anyone other than you and your attorney that you owe money.
What must the debt collector tell you about the debt?
Within five days after you are first contacted, the collector must send you a written notice telling you the amount of money you owe; the name of the creditor to whom you owe the money; and what action to take if you believe you do not owe the money.
May a debt collector continue to contact you if you believe you do not owe money?
A collector may not contact you if, within 30 days after you receive the written notice, you send the collection agency a letter stating you do not owe money. However, a collector can renew collection activities if you are sent proof of the debt, such as a copy of a bill for the amount owed.
What types of debt collection practices are prohibited?
Harassment. Debt collectors may not harass, oppress, or abuse you or any third parties they contact.
For example, debt collectors may not:
?use threats of violence or harm;
?publish a list of consumers who refuse to pay their debts (except to a credit bureau);
?use obscene or profane language; or repeatedly use the telephone to annoy someone. False statements.
Debt collectors may not use any false or misleading statements when collecting a debt.
For example, debt collectors may not:
?falsely imply that they are attorneys or government representatives;
?falsely imply that you have committed a crime;
?falsely represent that they operate or work for a credit bureau;
?misrepresent the amount of your debt;
?indicate that papers being sent to you are legal forms when they are not; or
?indicate that papers being sent to you are not legal forms when they are.
Debt collectors also may not state that:
?you will be arrested if you do not pay your debt;
?they will seize, garnish, attach, or sell your property or wages, unless the collection agency or creditor intends to do so, and it is legal to do so; or
?actions, such as a lawsuit, will be taken against you, when such action legally may not be taken, or when they do not intend to take such action.
Debt collectors may not:
?give false credit information about you to anyone, including a credit bureau;
?send you anything that looks like an official document from a court or government agency when it is not; or
?use a false name.
Debt collectors may not engage in unfair practices when they try to collect a debt.
For example, collectors may not:
?collect any amount greater than your debt, unless your state law permits such a charge;
?deposit a post-dated check prematurely;
?use deception to make you accept collect calls or pay for telegrams;
?take or threaten to take your property unless this can be done legally; or
?contact you by postcard.
What control do you have over payment of debts?
If you owe more than one debt, any payment you make must be applied to the debt you indicate. A debt collector may not apply a payment to any debt you believe you do not owe.
What can you do if you believe a debt collector violated the law?
You have the right to sue a collector in a state or federal court within one year from the date the law was violated. If you win, you may recover money for the damages you suffered plus an additional amount up to $1,000. Court costs and attorney' s fees also can be recovered. A group of people also may sue a debt collector and recover money for damages up to $500,000, or one percent of the collector' s net worth, whichever is less.Where can you report a debt collector for an alleged violation?Report any problems you have with a debt collector to your state Attorney General' s office and the Federal Trade Commission. Many states have their own debt collection laws, and your Attorney General' s office can help you determine your rights.
The FTC works for the consumer to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. To file a complaint or to get free information on consumer issues, visit www.ftc.gov or call toll-free, 1-877-FTC-HELP [protected]); TTY: [protected]. The FTC enters Internet, telemarketing, identity theft, and other fraud-related complaints into Consumer Sentinel, a secure, online database available to hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.
So to date Terry Howard did call again ?about August of 2006 I think? and asked if I was going to pay this debit. I said I have no debit as per contractual agreement ?Your official contractual agreement Document? But then I asked her to email or fax me a contract showing I agreed to this and I will pay them! No questions asked. She said she could not provide this document. So I then Said Terry I will have to ask you to stop all calls from here on out or will retain a lawyer and sue US Fast Cash for fraudulent collections and read her FTC Fair Debit Collection above.
They have never called again but I also have not checked my credit report for any fraudulent credit reporting from US Fast Cash.
Do not use Us Fast Cash after reading some the stories here I got away with what I was to pay nothing more.