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Urban Outfittersshocking refund process and useless customer service

Shocking return process - I have returned a pants back in mid Sept 2019.
Still I didn't receive any refund.
I have contacted the useless Customer Support team .
Absolutely shocking!
I have exchanged today at least 6 email with the Customer Service only to be asked again what my order number was and what I have returned.
Mind you, I have emailed screenshots with the tracking .

I used to buy regularly from UO online store, until today.
No more, bye UO.

Bp
Oct 10, 2019

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