CB Medical Negligence and Deficiency Urban Health Plan Complaints #2-21

Urban Health Plan Reviews and Complaints

Urban Health Plan review: Customer service

Christopher Aach of The Bronx, US

Jul 11, 2023 12:09 am UTC

Verified customer

I was told I need more hours of home care by Oresta Borodevic PA. Then I was told to contact Metro Plus Ultra Care the next day after 12 pm I contacted Metro Plus and they said no communication was received from Urban Health regarding this. I called UHP. They said a case manager will call with in 48 hours. No case manager even called. This all happened in June.

Desired outcome: I would like to know why I now receive the same hours as before. Why I was ignored when I attempted to investigate. Why according to Metro Plus they never contacted Metro Plus about the situation like I was told they would.

Keywords:

case manager communication home care hours

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+1 (718) 589-2440

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+1 (347) 686-3700

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+1 (646) 330-2858

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info@urbanhealthplan.org

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robin.west@urbanhealthplan.org

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