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CB Medical Negligence and Deficiency Urban Health Plan Complaints #2-21
Urban Health Plan

Urban Health Plan review: Customer service

C
Author of the review
12:09 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more

I was told I need more hours of home care by Oresta Borodevic PA. Then I was told to contact Metro Plus Ultra Care the next day after 12 pm I contacted Metro Plus and they said no communication was received from Urban Health regarding this. I called UHP. They said a case manager will call with in 48 hours. No case manager even called. This all happened in June.

Desired outcome: I would like to know why I now receive the same hours as before. Why I was ignored when I attempted to investigate. Why according to Metro Plus they never contacted Metro Plus about the situation like I was told they would.

Keywords:
case manager communication home care hours
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  1. Urban Health Plan Contacts

  2. Urban Health Plan phone numbers
    +1 (718) 589-2440
    Click up if you have successfully reached Urban Health Plan by calling +1 (718) 589-2440 phone number 0 0 users reported that they have successfully reached Urban Health Plan by calling +1 (718) 589-2440 phone number Click down if you have unsuccessfully reached Urban Health Plan by calling +1 (718) 589-2440 phone number 0 0 users reported that they have UNsuccessfully reached Urban Health Plan by calling +1 (718) 589-2440 phone number
    Communications, External Affairs, Executive Office
    +1 (718) 589-4776
    Click up if you have successfully reached Urban Health Plan by calling +1 (718) 589-4776 phone number 0 0 users reported that they have successfully reached Urban Health Plan by calling +1 (718) 589-4776 phone number Click down if you have unsuccessfully reached Urban Health Plan by calling +1 (718) 589-4776 phone number 0 0 users reported that they have UNsuccessfully reached Urban Health Plan by calling +1 (718) 589-4776 phone number
    WIC – Bronx
    +1 (347) 686-3700
    Click up if you have successfully reached Urban Health Plan by calling +1 (347) 686-3700 phone number 0 0 users reported that they have successfully reached Urban Health Plan by calling +1 (347) 686-3700 phone number Click down if you have unsuccessfully reached Urban Health Plan by calling +1 (347) 686-3700 phone number 0 0 users reported that they have UNsuccessfully reached Urban Health Plan by calling +1 (347) 686-3700 phone number
    WIC – Corona
    +1 (646) 330-2858
    Click up if you have successfully reached Urban Health Plan by calling +1 (646) 330-2858 phone number 0 0 users reported that they have successfully reached Urban Health Plan by calling +1 (646) 330-2858 phone number Click down if you have unsuccessfully reached Urban Health Plan by calling +1 (646) 330-2858 phone number 0 0 users reported that they have UNsuccessfully reached Urban Health Plan by calling +1 (646) 330-2858 phone number
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  3. Urban Health Plan emails
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  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 31, 2026
  6. View all Urban Health Plan contacts
Urban Health Plan Category
Urban Health Plan is ranked 30 among 41 companies in the Medical Negligence and Deficiency category
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