CB Social Media Platform Yelp.com Complaints #2-21

Yelp.com review: Ticketmaster and Stub Hub

Tom Andros of US

Jul 06, 2026 7:17 pm UTC

Verified customer

Featured review

Ordered tickets to a show at the TD Garden in Boston. First, to navigate the process on line (because they don't take paper tickets), was a nightmare beyond words. So decided to just get a refund - they won't refund. You can sell your tickets thru them - which they take about 48% percentage fee OR you can submit a claim thru your bank. Customer service was no help at all. It was just a horror and this definitely discourages anyone from buying tickets on line. Buyer beware.

Recommendation: Buyer beware.

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