United Vacations reviews and complaints

United vacations has been the worst experience ever trying to rebook a cancelled trip due to covid. We are supposed to leave in 1 week and our travel credits haven't been transferred. We had involuntary flight changes resulting in losing a whole day of travel without a discount. I have spoken to customer service on several occasions In the last few weeks including today. No one is able to help after spending 3 hours on hold each time. I asked for a supervisor and was told all supervisors are in a meeting. Imagine that. I guess canceling the trip and losing money will be the only option. Do not use them! They are a joke.

I booked a 'vacation package' from Chicago to San Diego, so that I could go see my Daddy at UCSD La Jolla before he suddenly passed away. He passed in his sleep the day
before I was to leave on my very last minute trip. As you can imaging my family and i were going through enough with the untimely death of my father alone. I tried to contact
United Vacations to cancel my trip in time. I spent an entire day on hold with customer service...sometimes given a hold time of up to 4 hours. WHile I was waiting I was
intermittenly sending emails to the customer support email supplied by them. I was trying to do everything right so that I could get my trip cancelled and refunded, since I
would now have to drive to California to take care of all of his arrangements. Not only did the hold time keep increasing, I never got one single repsonse to any of my emails. I
even called United directly only to be told they could not help with the United Vacation issue. To date no response of any sort received. All the while I am mourning my Dad
and trying to arrange his burial as that cost was all on me as well. This was by far the absolute worst experience I have ever endured. So unprofessional. My final call to them
stated I was next in line, yet was kept on hold for 72 minutes. I will not let this go. I will report them to every single agency/bureau until I get my full refund back. I will provide
any documention needed (death certificate, etc). This is the most inhumane treatment I have EVER received and will NEVER fly United again. I am sickened by this behaviour. I
highly recommend that NOONE ever use this United Vacation package. I was under the impression in would be easier to bundle everything, since, keep in mind all I could
thing of was getting to my father before he passed. I have spread the word to many of my colleagues who did use United. I will not give up until I get a FULL Refund. I am
unemployed due to Covid 19, therefore money does not come easy right now!
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I booked my vacation in December 2019 to Jamaica through United Vacations for 5/1/2020. Due to the COVID-19, the hotel in Jamaica is closed. I called to cancel my trip and they want to charge me a $600.00 cancellation fee or $300.00 if I take a credit for a future vacation within one year. I told them that I would be willing to take the $300.00 loss if I can be guaranteed the same package that I booked and they said no, they could not do this. I am waiting to see at the last minute if they are going to have the hotel open and the flights going there. If they aren't, they should refund me all because I am not cancelling. Not sure how they are going to handle this, but if I do not get a full refund, I will see them in court. Can anybody else make any suggestions on how I should handle this situation?

I am writing this to tell everyone what a disreputable company is United Vacations is. Now we all know that United Airlines ranks dead last in customer surveys. I had know idea their travel partner who books all-inclusive trips could surpass that low. First of all, you need to know that United vacations has nothing to do with United. United doesn't acknowledge them nor can they help you resolve a dispute. No matter what your status (I'm Premier Executive), this has no bearing. Also, United Vacations uses predatory policies to take advantage of consumers. I needed to move one leg of my trip resulting in a $700 change fee. Moreover, United Vacations could not accommodate my itinerary even though seats on United were available. Beware using United Vacations. I ended up canceling my trip entirely out of disgust and rebooking with Expedia. I lost $500 in cancellation fees but United lost my business forever.