The complaint has been investigated and
resolved to the customer's satisfactionResolved United Vacation Network — Scam and cheating
resolved to the customer's satisfaction
On 12/01/06, I attended a presentation regarding a travel opportunity I was highly pressured into purchasing from United Vacation Network. I asked if this could be used internationally, more specifically for Sao Paulo, Brazil. I was assured that any where I wanted to go throughout the world, I could use their services and get there cheaper than by going through anyone else because I would be staying at one of their resorts or 4 or 5 star hotels. I thought that this would be a good opportunity to save some money on travel. This wasn't the case.
My purchase agreement was to include 2 bonus weeks and 2 mini vacations. The mini vacations were limited to 26 destinations. I had to provide my own transportation to get there. I signed up for one of the mini vacations, and had to sit through yet another 3 hour plus seminar about another vacation opportunity which was different than the one I had attended to get this mini vacation. It was equally as high pressured in trying to get me to buy. I was told this was only going to be a 90 minute presentation.
Besides having to sit through another 3 hour plus seminar regarding a different travel opportunity, they put me up in the dumpiest hotel ever. It was filthy, not just in the room I was in, but the entire hotel. This is not what I was told I would be staying in at the original presentation. I was told the hotels would be 4 and 5 star hotels. These were supposed to be free weekends, not another presentation. Also, I could never find out which hotel they were putting me up in until I went to their Welcome Center.
When I tried to use the bonus weeks and started checking into the possibilities of traveling to Brazil, I was told that they didn't have any resorts in Sao Paulo, but we could go to Rio. That is over 260 miles away. This isn't what I was told when I purchased.
The following June I started looking into other vacations that we could use this travel service for. Every time I called to make any kind of travel arrangements I was given some reason or another why they couldn't process my arrangements. I understood that for most things I had to fill out a special request form; that required additional fees, and 3 destination choices, as well as 3 travel dates 1 week apart. When I did send in the information for my bonus weeks, they would never confirm with me if they had even received the information. I sent it in again, and still never got any response. So where were the free bonus weeks I was to get with the initial signup? I never was able to take them, because they never responded either by email, phone, or snail mail. I constantly tried to contact them after I sent in my request, but to no avail.
I was also told that I could use them just like a regular travel agency. When I did try to get information for various destinations, they were much more expensive than any other local or internet travel agency I contacted to compare prices with. One of these times involved having to travel to a funeral. They couldn't even accommodate me for this. They kept trying to tell me to fill out their special request form that required the above info.
I feel that to make things right in my mind, this company should refund my purchase price of $3, 500.00, plus the renewal fee of $199.00. I was unable to use their bonus weeks I purchased. I tried many times to use them but could not, not to mention all the other fraudulent claims and promises they made.
I couldn't even log in to the website after awhile, even after paying the yearly service fee. Now I am being told that United Vacation Network no longer exists, but has taken on other names such as Suncoast Incentives, Suncoast Vacations, and Travel Services, LLC. When calling the phone number listed on the website, www.unitedvacationnetwork.com, they just answer it as Your Travel Provider.
The other gifts that I received by just attending the original presentation were a joke as well. I received a coupon for a complimentary cruise. By the time all the various fees involved were paid, this same cruise was cheaper on my own. I also received fuel/dining redemption coupons. I followed their rules to a T, and didn't receive the rewards from those either.