The complaint has been investigated and
resolved to the customer's satisfaction
United Vacation NetworkFraud and cheating


If you are making payment to any of the United Vacation Networks operations STOP! Florida's AG told us they are working very hard to shut this operation down but they keep popping up with new company names with new bank accounts. They want to close all of it down.

If they threaten to take you to collections; as they have us; the AG office said to 'Tell them where to go' and call me immediately! Ed Lary is the Regulatory Specialist who is working with us and his phone number is [protected]. This is for Florida...not sure what you would do in other states.


  • Bj
    bjharris Aug 25, 2014

    Have paid annual membership bill to Capital Financial each year in January. Last paid January 2014. Now can't reach Capital Financial by phone or United Vacation Network.

    0 Votes
  • Na
    naymay920 Jun 21, 2014

    Phones not working, inventory not updated, request form sent back to me Return to Sender Unable to contact Financial Services about my account.. I think are money is out the window.

    0 Votes
  • Cl
    Claudia Aslin Jun 04, 2014
    This comment was posted by
    a verified customer
    Verified customer

    My husband and I bought into the Vacation Network 5 years ago. We were able to get our week where we wanted to go but it wasn't easy. This year we were told there were no available units in the state of Florida for the last several months and into at least the next 2 months. I have not heard back from Diane in reservations for 3 weeks and the phone line as of today is not working. She told me 3 weeks ago that she couldn't help us unless we paid the annual fee - we did and can not get her to answer by phone or email. Does anyone know if they have shut down/

    0 Votes
  • Ct
    ctucc88 Mar 16, 2011

    My husband and I also bought into this and for the next four years we tried to book multiple vacations in multiple ares with no success. Excess inventory was always unavailable as was everything else. We are so frustrated and would like to know what to do to try and re coup our money. Any suggestions? [email protected]

    0 Votes
  • Cr
    Cristina Arango Jul 12, 2010
    This comment was posted by
    a verified customer
    Verified customer

    My husband and I bought a vacation program in 2007 and have been paying for it since then. Only used one bonus mini vacation and every time that we tried to use another one they say that there is nothing available where we want to go.
    What can we do?
    Cristina Arango
    [email protected]

    0 Votes
  • Ee
    EEL Sep 26, 2009

    Royal Palm Vacations, United Vacation Network, Suncoast Vacations, Suncoast LLC, World Vacations, Imperial Incentives, Capitol Financial, Travel Services USA, among others...

    Office Manager:

    Christy Daniel

    last known address:
    12360 84TH WAY N.
    Largo, Fl 33773

    her Prison release information and picture:

    To everyone who is a member to any one of the below listed fraudulent companies:

    ... I wish to say that I am sorry... I had no Idea this company that I worked for was like this. Please take this information and do what you have to do with it.

    Royal Palm Vacations, Travel Services USA, United Vacation Network, Suncoast Vacations, Suncoast LLC, World Vacations, Imperial Incentives... and many more names... all the same company... many different lawsuits with Atty generals and the state of FL... All ran out of Tampa Bay... (Largo, FL) actually.

    For all of you Royal Palm members... there is NO office in Nevada... we were told to tell you that so you could not find where they were...

    Google any of the above listed names, or look on ABC Action News of Tampa Bay... and search any of those above names... you will see big news reports of scams...

    They never have any vacations available to you... if you place a request for vacation, they will respond "sorry, no avail" which means no availability... when they never even check. For airfare, we used the same websites that you at home do... travelocity, orbits, and expedia... then we would add a percentage to that price because we had to make some money too... So, all this company does is take your $3000.00 - $6000.00, and your ASC (Annual Service Charge). Then they sit there, and do nothing except to reply to you..."sorry no avail" and continue collecting your ASC every year...[email protected]&navCatId=3[email protected]&navCatId=3

    FYI: Christy Daniels is the Office Manager (she was in prison for a few years because she was running a fraudulent business before working for these companies... funny huh?!), Amanda is the office supervisor... and the owner of all those false and fraudulent businesses is... Nick Congleton.

    To anyone who is a member of any one of those listed fraudulent companies, ... I highly suggest contacting the Florida Atty General, and the Nevada Atty General... good luck all...

    0 Votes

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