United HealthCare Servicesoptum rx overcharged me and alma from uhc assisted, now cannot get her to call me once they now submitted this amount as due

J May 20, 2019
This review was posted by
a verified customer
Verified customer

On 3/15/19 I ordered Insulin from Optum RX. They quoted me $124.23 and when I received the Insulin it showed that they charged my credit card $325.17. I called them and got nowhere. I then called United Healthcare. I finally got a person by the name of Alma Telephone number: 1-866-729-6936 X3063584. Alma assisted me with letting Optum RX know that was wrong and to refund $200.94. They did issue a credit on my credit card.
Then I started receiving a statement saying I owe $200.94. I can't get anywhere with Optum RX. I have tried Alma about eight times with no returned call. I am extremely surprised and disappointed.
I would appreciate some help with this company. I have switched to a new pharmacy and will never use Optum RX again. Thank you for your help.
Jean M. Watson
Member ID: [protected]
Address: 10779 Zuni Drive, Westminster, CO 80234
Telephone: [protected] Home [protected] Cell

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.