United HealthCare Services
Reviews and Complaints

Since when does one’s healthcare become less important than the billions of dollars insurance companies are making?

Effective April 1, 2024, I will most likely have to change my primary care doctor and all the other specialists that have cared for me the last 5 years.

The two companies need to come to an agreement asap. There are so many patients relying on this.

Do something positive!

Electric bill was SNAIL MAILED to WRONG address. Company never received payment and Solutran/Healthybenefitsplus will not put the funds back on my U Card. I have spent countless hours with healthybenefitsplus customer service to no avail. Each of the numerous reps that I have spoken to tell me something different. There is no real customer service or escalation with this company. It's probably the worst customer service ever. It's inexcusable but uhc doesn't really care because they are so large and roll in the billions. Are their advantage plans that don't use Solutran?

United health care really needs to do something about their current customer service division. Not only were the people I talked to rude, but they were also Wholly inept and seemly unable to look things up or do their job. Perhaps, it has something to do with their broken English and lack of understanding. I will be considering other provider options in the coming year. This was ridicules and I still haven't gotten delivery of my I.D. cards resolved.

This provider does not really cover this part of healthcare, so I had to go for five years without it. My gp put in contact with great therapists but then they parted ways and she was anxious not to cut off contact until I found somone else. I thought I had with United Healthcare telehealth only to be told by the therapist that it was an 8 week program and I needed longer treatment. I finally got UH to send a list of providers which was really short, with one person having a wait list, the second person could not even be located, the third was too eager for my business and I made the mistake of signing on before checking about this provider. To my detriment, I learned that they had a history of unethical behavior, and to that extionsion, United Healthcare.

I have been diagnosed with chronic migraine headaches and my neurologist prescribed a medication called Qulipta to help with these. This medication is to prevent migraines and I had been taking it for 2 months when suddenly UMR denied the medication and stated that it would no longer be covered under my prescription plan. This medication had pretty much gotten rid of the migraines, however now that I have not been able to take the medication for a few weeks I am once again getting daily migraines. When I contact UMR they tell me that the doctor can continue to prescribe the medication, but I would have to pay full price as this is not a covered medication. Unfortunately there is no generic brand of this medication nor is there an alternative. Full price for this medication is over $600 per month. I would find a new company, however this is employer provided medical insurance so I have no other options.

I called this morning and tried to place an order. First, I couldn't hear the agent as there was so much talking and laughing in the background! This is unacceptable in customer service! Also, the pricing is so ridiculously high (probably part of the reason why my insurance is so high) and most of the time, items are out of stock! I realize that the call center is in the Philippines but this is no excuse for poor customer service and lack of professionalism! BRING IT BACK TO THE US!

I do NOT have any coverage with UHS and yet, they withdrew money from my bank account without approval. It would appear that that UHS merely stole the money. The admit that we have no plan with them but refuse to explain with the hundreds of dollars was for and who/how and when they received authorization to withdraw money from my account. I cannot even figure out how the got my bank account information.

January 2022: So, I was feeling pretty good about my health insurance with UnitedHealthcare (uhc.com). They assured me that my shoulder MRI was COMPLETELY covered and I wouldn't have to pay a dime. I was relieved and went through with it.

March 2022: But then, I received a bill for the MRI. I was confused and frustrated, so I called the hospital. They sent the bill back to UHC.

April 2022: I received another bill for the MRI. I was getting really upset, so I called UHC. They told me that in March 2022, MONTHS AFTER my MRI, they changed a rule and now my MRI isn't covered (even though it already happened.) I couldn't believe it!

Next, I sent in an appeal, explaining all the details. But they didn't care and said f*** you, we're making you pay it.

Then, I applied for financial assistance to pay the bill. But they still said f*** you, we're making you pay it.

March 2023: I had no choice but to set up a payment plan for this bill I was being wrongfully charged for. I didn't have the time or the resources to keep fighting them on it, and they knew it. I couldn't afford for it to go to collections and drag down my credit score. I was fully stuck in between UHC behaving in a predatory manner, and the hospital trying to get paid. And now I am forced to pay this bill I was promised wouldn't even exist, even though I make peanuts compared to both institutions.

Don't get me wrong, there are things that I like about UHC. But this experience has been a nightmare for me and other people need to know that this stuff happens. If I have to pay this bill, I'm at least going to make sure others know what is going on so they can make a better choice for their health insurance.

I recently had an experience with UnitedHealthcare (uhc.com) that left me feeling frustrated and disappointed. As someone who relies on medication to manage my health, I was shocked at the amount of time and effort it took to get my prescriptions filled.

The preauthorization process alone took four weeks, with UnitedHealthcare continually requesting additional information from my doctors. Even after receiving preauthorization, I was denied when I tried to fill my medications. UnitedHealthcare claimed they needed to reevaluate the previous authorizations as a whole, and my doctor had to make a direct call to provide the same information all over again. It was a frustrating and confusing process that left me feeling like I was caught in a never-ending loop.

What's worse is that my doctor is now considering whether to accept new patients covered through UnitedHealthcare due to this experience. My pharmacy has also expressed frustration, saying they have never had so much trouble with an insurance company before. It's been two months since I started this review process for medications I've been on for 10 years, and something is clearly wrong with their system.

I don't have enemies, but I wouldn't wish this experience on anyone. UnitedHealthcare has taken my premiums and kicked me right in the berries. I was once on Medicaid, and in my humble opinion, UnitedHealthcare is ten times worse. I would not recommend them to anyone and would advise you to run the other way if you have the option.

I recently signed up with UnitedHealthcare and it has been a complete disaster. I've only been with them for a month and they still can't seem to get my doctor situation sorted out. When I signed up, the sales department assured me that all but one of my doctors were in-network, but it turns out that I can't even see them. It's been a nightmare trying to get in touch with customer service, as there are multiple 800 numbers to call and each one has a minimum wait time of 40 minutes.

I've made over 30 phone calls to try and resolve the issue with my doctors, but it never got resolved. When I went to my appointment, my doctor refused to see me because the insurance wasn't right. They even lied about receiving a telephone call from the insurance company and tried to blame it on billing. However, I know that's not true because billing wouldn't have known my appointment day and time unless they got it from the front office.

If you're looking for insurance during open enrollment, I highly recommend staying away from UnitedHealthcare AARP Secure Horizons Focus Plan. It's been a complete nightmare for me and I'm counting down the days until I can switch to a different provider. Don't make the same mistake I did and end up regretting it for a whole year.