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United HealthCare Services Customer Service

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Complaints247
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United HealthCare Services, Inc.

9900 Bren Rd E Mn008-T-615
Hopkins
Minnesota
United States - 55343-4402

Customer Support Phone Numbers

+1 888 545 5205(Customer Service) 5 2
+1 866 414 1959(Members With Health Plans) 3 1
+1 800 523 5800(Medicare Supplement Plan) 4 0
+1 800 657 8205(Members with Short Term Insurance) 1 0
+1 877 856 2429(Individual Exchange Marketplace Members) 1 0
+1 877 988 9378(TRICARE West Region Beneficiaries) 1 0
+1 833 827 5227(For Employers) 2 0
+1 877 856 2430(SHOP Exchange Marketplace Plans) 1 0
+1 800 496 5881(Medicare - Group Retiree) 1 0
+1 888 842 4571(Brokers & Consultants) 1 0
+1 800 980 5213(Health Insurance for Individuals & Families) 1 1
Plus

United HealthCare Services Complaints & Reviews

United HealthCare Services / unethical behaviour

Ke
Kenneth Reed on Mar 12, 2019

On Tuesday, March 11th, I began calling several Doctors under United Healthcare Services to set an appointment as a first time patients. After calling several locations and finally finding one that was close and could see me in a timely manner, I reached out to Beau Barron Meyer, MD. In...

UMR / knee surgery denied

Ci
Cimoverit on Mar 8, 2019

I had to have an emergency surgery for my knee. I could walk, bend and only surgery could be the solution. I had surgery then received my insurance is denying all the claims. So I'm left with 50, 000 in debt to pay. How can an insurance deny you when it's a Must need surgery!!! I pay 250...

United HealthCare Services / poor customer service

Fr
Frank M 1969 on Feb 21, 2019

I work for a Skilled Nursing Facility, my job is to verify benefits and to fully understand how the patients insurance works so I can explain it to the patient. Each time I call United Healthcare (UHC) I get a overseas representative. The representatives are hard to understand. But after...

United HealthCare Services / janumet tablet

Is
Ishtyaque Chogle on Feb 5, 2019

I am referring to my janumet medicine for my diabetes. I wanted a refill from my prescription of last year. The pharmacy asked for a pre-authorization from the doctor office as it was insurance requirement. The doctors office faxed the form twice to the department. Every time I called the...

United HealthCare Services / appeal denial, dos aug. 10, 2015

Gr
Greg Vermillion on Feb 2, 2019

DOS, Aug. 10, 2015 UHC Member ID at time of service, 937466844, group # 717191 - severe injury to thumb - emergency surgery required in Phoenix, 90 minutes from my home - the only micro-surgeon available, Dr. Jonathan Yang (out of network) - claim denied, UHC - appeal filed by Arizona...

United HealthCare Services / supplemental insurance

Wa
Warren Blakslee on Dec 5, 2018

United Healthcare is attempting to charge a monthly premium of $505.22/month for my wife's supplemental insurance. My wife is 62 years old and permanently disabled. She called the insurance company and was told that because she is on medicare, under 65, and lives in Florida - she was red...

United HealthCare Services / employee

B8
B89 on Oct 17, 2018

Billy Gonzales needs to be watched closely, all this man does is work payroll yet he is messing with my health care plan! Not only that but I've seen him using checks from United Health care to pay for his groceries! What kind of employer lets their employees use their checks as personal...

United HealthCare Services / medication/ prescription

Mo
Mo Kamal on Oct 13, 2018

Today I went to see a family doctor as a walk in patient. After four days been sick with shortness of breath, fever and sinus infection. The only way I was able to see a doctor was to wait to Saturday and go as a walk in. The doctor prescribed an antibiotic and a cough syrup. I was told...

United HealthCare Services / cancellation of product

Mi
MickeyDoug on Oct 10, 2018

While Stephen J Hensley made 66.13 million last year, and the others made less at the top, they don't seem to care about the clients that make 16 thousand a year, just the other day I received a letter from this organization saying they are eliminating the silver sneekers at the ymca in...

United HealthCare Services / independent pharmacy contracting

Dr
drbobbyrock on Oct 7, 2018

After requesting an application for my pharmacy to enroll with Optum Rx which is the prescription carrier for UHC, this is the letter we finally received. Regardless of how well my pharmacy satisfied all of their requirements and protocol, I was told that nothing else was needed and to...

United Healthcare / harassment charges

Da
Danna123 on Sep 17, 2018

I am so frustrated and upset that I found that this company clogged up my mail box with 20 copies of the same billing statement and I think its unprofessional and disgusting for this company United Health care to act this way. One or two copies would of been enough. Thank goodness we decided...

United HealthCare Services / dental plan

Li
lilia lumagbas on Sep 13, 2018

i have being trying to get the health care dental plan to sent me a letter me that verify that i don, t have an active dental policy with them as of 4/30/18 i need this letter so i can get the san diego county medical dept to clear it from my dental record this issues has being going on...

United HealthCare Services / dental cleaning payment seems too low.

Do
DonMcKee on Sep 11, 2018

Hi, My name is Donald McKee, Member ID 953458446-00, DOB 12/31/1935. My complaint is regarding the payment to Coastal Dental for my previous cleaning on 7/13/2018. The dental office tried to charge me an additional $20.00 because you paid only $29 of the $49 required for the cleaning. I...

United HealthCare Services / unable to receive coverage explanation

Jo
Joseph Housey III on Aug 9, 2018

I am starting a new job and one of the plans offered is UHC. To ensure I could continue seeing my current physician and confirm prescription copays, I called 1-866-633-2446 three times on 8/9/18. Twice I was told I needed a group number in order to explain what's offered. The company...

United HealthCare Services / service

As
Aspen Dorn on Aug 7, 2018

In my opinion, United Health Care is the WORST provider out there. Rude customer service people that must have a 5th grade education giving out incorrect information. I have found quite a few of the provider that they list have dropped UHC and will not accept members. Calling their...

United Health Care and Optum / behavioral health coverage appeals

Ca
camimi on Aug 1, 2018

received therapy and UHC denied claims, stating I wasn't responsible for payments. Months and phone calls to find out why. Therapists insisted they were on UHC and Live and Work Well panel. It was not uncommon to have problems getting paid. Well, as a client, I was not aware your therapist...

United Healthcare / refusal to treat a patient with acute, disabling, progressive ms

Ne
Neurology Consultant on Jul 25, 2018

Angela "Renee" Harvey is a 51 year old lady with acute, progressive, disabling MS, who cannot work because of her symptoms, which are worsening. and is at risk for quadriplegia. We have ordered routine therapy for such a patient: IV solumedrol 1 gram IV qd for 3 days; followed by an oral...

United Healthcare / customer service

Ak
Akrum on Jul 24, 2018

Hello, I just want to mention I've been going through this for a month or so with united healthcare which is the worst insurance I had so far! I call the member line to ask a question and they don't give right answers then blame me for that and that I should understand my insurance and that...

United Healthcare / wells fargo and company medicare ppo

Jo
Jon.boy13 on Jul 23, 2018

I am very unhappy since, my employee plan changed to the Medicare plan. Your customer service representatives sound like I'm bothering them. Believe me, I don't want to bother anyone, but I cannot find the information I'm looking for on this horrible website that is slow and provide...

United Healthcare / customer service for claims

Me
Merlin Mahadeo on Jul 10, 2018

March 19th - Mailed Claim March 27th - Faxed Claim May 7th - I called UHC to find out about status on my claim. No one knew... was put on hold several times May 16th - I called and asked to speak to a Supervisor. Ruben - Supervisor said give him 24 hrs to locate fax I sent back on March 27th...