Okay so I was an employee of UHC for 2 years, we were permanently laid off at the end of June 2014 due to outsourcing of our jobs so our positions were eliminated. We were told in May that this would happen by August, 2014 -- but it happened sooner than we were told. We were summoned to a mandatory meeting and fired, promised that our supervisors would "call us" after the meeting concluded and we would be sent a termination letter in the mail as well as information about severance packages and things like insurance and what would happen to the vacation hours we added up and never took. We were told not to finish out the day and our services would be eliminated within an hour after the call. The main person talking was named Jeremy and he didn't seem at all sympathetic and in the background the "main boss" Dom was talking in the background like THE EMPLOYEES did something wrong, and was very rude to everyone.
I understand they (UHC) wants to save a buck by outsourcing the jobs to India, so that they get bigger bonuses for the investors and the people at the top. The people in India were in our training classes and couldn't speak English to save their lives, and our trainers had to have them "type questions" into the chat box because no one could understand what these Indians were saying when they did try to speak whatever type of broken English they'd learned. It was horrible, but whatever- I'm sure consumers and doctors will love knowing that India now has acess to PERSONAL HEALTH INFORMATION including SOCIAL SECURITY NUMBERS and all that stuff. I'm sure no one has googled any of the India scams that are going on with stealing people's credit and information - but congrats United Healthcare I'm sure it will work out fabulously.
They let 45 percent of our department go, rough estimate like 100+ people across the United States, but I'm sure India needs our jobs more. So I'm another fool on welfare and getting unemployment, who cares. Anyway that's not the problem I had.
I was told I would get a call from my supervisor, who at best was an idiot in general and never could seem to follow up with employees, and never gave monthly evaluations like they were supposed to because they're not even qualified to be supervisors but probably work for very cheap. This person NEVER called me and today has been one week since I was let go. I also have all the equipment for UNITED HEALTHCARE including computers and such - and I was told that I would be sent a box to mail everything back and I was instructed to NOT BRING THE ITEMS TO THE LOCAL OFFICE. Well I never got this supposed box to return my equipment so I'm sitting here with tons of items and no way to return the equipment. I'm mostly pissed that the supervisor never called to tell me any additional information that might be helpful like I was promised.
To top everything off, I was told we had until July 10th in order to apply for jobs internally and print our pay check stubs. I called HR DIRECT to get access because of course my passwords don't work now that I'm no longer an employee. I actually talked to a ###ic girl from India who barely spoke English, told me I had to call the IT department, and then hung up on me because she couldn't speak English. I called the IT department and was told they'd open a "work ticket" and fix the password issues so I can print pay check stubs I need in order to collect FOOD STAMP BENEFITS (because my unemployment will only be $300 a week and I cannot support myself with this low amount of money. I also need the pay check stubs so I can file for state medical insurance because my United Healthcare insurance is over after 7/31/14, and I can't afford $300 a month in order to get their "Cobra insurance" for my family).
United Healthcare is a piece of crap company that oursources and doesn't care about AMERICAN JOBS or their AMERICAN EMPLOYEES. I will never, ever work there again and will continue to bad mouth these ###s every chance I get. I can't even print pay check stubs or get them sent to me, so I guess no food stamps or medical insurance for me and my children.
The complaint has been investigated and resolved to the customer’s satisfaction.