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United Healthcare Customer Care Service

United HealthCare Services, Inc.

5901 Lincoln Dr
United States - 55436

Customer Support Phone Numbers

+1 952 992 4132 24 19

United Healthcare Complaints & Reviews

United Healthcare / Insurance claim

Ikram Ulhaq on Feb 22, 2017
Hello, I am writing this complain to express worst experience of my life with united health care. I joined north dakota state university as a visiting scholar on october 12th 2016. I got an insurrance plan for three months from october 12th to december 30th and I paid 560 us dollars for the...

United Healthcare / UHC failure to pay bills and record advance premium tax credits

Rebecca Sutton on Feb 15, 2017
UHC refused to pay several of my bills during 2016 stating their was no prior approval even after the doctors office stated they had done it. And said that they had not received the supplement part of the payment one month. I have investigated and called everyone I can find because per the...

United Healthcare / Customer service

Thomaswayne183 on Feb 14, 2017
My mother called into customers service line to speak with a Michael troutman...representatives was very rude, my mother was just trying to get general information yet the representative seem unwilling to explain anything about United health care nor seem even 2 care about her current...

United Healthcare / Prescription fills

Laci Cox on Jan 31, 2017
Wasnt informed that you only have 4 fills in one month because i get a prescription every 7 days and i had to pay out of pocket yesterday the 30th of January for something i never had to pay before and they wont reimberse me i want my money back.. I want a refund for what i had to pay...

United Healthcare Thieves / UHC

Robert Koenig on Jan 26, 2017
4 complaints filed, first over a month ago, only response is a hidden message for private, non relevant personal info thru a cisco system that requires multiple link clicks and time wasted AARP should use an insurer who does not play games, does NOT hide messages They refuse to telephone...

United Healthcare / No blood test coverage paid while out of state

whatisthedeal on Jan 25, 2017
I need simple blood test to refill a prescription. United Health Care doesnt cover any cost when vacationing out of state. Very bad benefits when I have no claims that they had to pay. So catch 22 so how do I fill a prescription. My doc wants blood test but have to pay full amount out of...

United Healthcare / Will not approve synagis for preemie babies

crazy4trg on Jan 25, 2017
I have been working for more than 2 weeks trying to get coverage for Synagis for my twin boys, born 11 weeks early. The babies meet all the requirements for the drug, however I still have not received an approval. I have called and tried to escalate multiple times. I get transferred...

United Healthcare / Problem with company approving needed medication and when called supposed pharmacy person did not know what medication was

taylorknb on Jan 20, 2017
On Dec 23, I went to my local pharmacy (Walgreen) to get my Travatan eye drops refilled. I was told that the prescription was not going through but there was no reason showing. After trying several times, the pharmacy technician advised me to get a new prescription from my ophthalmologist...

United Healthcare / Step program

MacLeod400 on Jan 18, 2017
I was on Trulicity before going to United Healthcare thru a employer with my spouse and I was told that I had to have PA because of the step program that I have never heard of in my life making me have to go back to Victoza, Trulicity which is a once a week injector vs the daily injector...

United Healthcare / Error refund

JOyea on Jan 12, 2017
Not sure the exact month but mid year of 2016 I received a check from united health care stating that I had a credit on my account. When I called to verify they said that it was correct. I cashed the check and a year later i'm now getting a letter from collections stating I owe the amount...

United Healthcare / Insurance

Fight4tmrrw on Jan 9, 2017
I am a suboxone patient residing in Florida. Ive had UHC for a year and a half now. In November 2016 we called to make our monthly payment and was told I now had to pay in full for the year, which cost over 300$ . Today Jan 9th 2017 at my doctors appointment I was told my insurance wasn't...

United Healthcare / Claim

Wade Sunko on Jan 4, 2017
Dear United Health Care, On 12/06/16 I went to an In-network doctor A. Falkoff who requested I have a series of blood tests performed right then and there. While in his office I was walked me a room which was their in house lab and their in network nurses drew the blood. Turns out the...

United Healthcare / Dental plan

FredStein21 on Dec 29, 2016
All of the dentists in my area, approved UnitedHealthCare have the lowest ratings on Yelp. And they are all accused of fraud, mis-representation, and shoddy work. There are many highly rated, 4.5 to 5 stars on Yelp in my area. My current dentist tried to sell my a crown on the spot and...

United Healthcare / Denial of service in hospital day surgery

Scott D Anderson on Dec 21, 2016
I was scheduled for surgery for hardware removal. Literally. Minutes before an approved surgery. Hospital called to denied the surgery. Same place the work was done in August of 2016. Now here in December the hardware has to be removed from the right foot. There denying that surgery. How...

United Healthcare / Incorrect coverage info

Schesche on Dec 13, 2016
Today 12/13/2016 i had an appt for a complete physical with my pcp when the receptionist called to verify my insurance he was told my coverage was ineligible even though im covered until 12/31/2016. I had to call your 866-705-9767 number myself and was told the doctor should be able to...

United Healthcare / Coverage issue

Screwed by UHC on Dec 1, 2016
Medical premiums for United Health Care policy are auto-pay monthly and paid up through December, 2016. Family member needed immediate medical attention November 28, 2016. Coverage denied at medical facility. Re-confirmed with UHC that premium paid up and current through December...

United Healthcare / Claim reimbursement

Breezy0547 on Nov 18, 2016
In April 2015, I submitted a claim for services that occurred February 16-March 19, 2015 (within 30 days of service). For a year and a half, I fought with UHC to get reimbursed for the benefits I paid out of pocket (over $18, 000) and to which I was entitled under my plan. I was repeatedly...

United Healthcare / Prescription

Maria Collier on Nov 17, 2016
United Healthcare is the worst insurance I have ever had to deal with. For the past 3 days I been talking to them about a prescription that the doctor recommended for my husband to quit smoking. His employer changed insurance in the process of program of stop smoking and United Healthcare...

United Healthcare / Pissed off with customer service - united healthcare

Krishna Sahiti on Nov 8, 2016
I am a medical services provider. A claim of October 2015 had been denied for some reason, since then we have been appealing claim. UHc denying for some or other reason, once they say need to submit reconsideration form and then they say need an appeal. Everytime calling customer service...

United Healthcare / Benefits not being paid out per agreement

pookadrools on Nov 3, 2016
I was a gastric sleeve surgery patient at Johns Hopkins Bayview. I was enrolled and completed the nutritional program by November 2015. I switched my coverage from United Healthcare with Enterprise to United Healthcare with Nestle through my husband's employer since Enterprise didn't elect...

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