United HealthCare Services
reviews and complaints

As someone who has been working in the medical field for many decades, I have had the opportunity to deal with numerous health care insurance companies and medical plans. United Healthcare, or UHC as it is commonly known, is one of the worst insurance companies I have ever had to deal with. They are like poison! Dealing with UHC is like dealing with organized crime. They have more than 20 different lines of insurance in South Florida, where I am located, and physicians' offices are leaving UHC like rats from a sinking ship. The reason for this is that UHC cheats, steals, and conducts themselves in a disgusting manner.

Our office, which was once a contracted "provider" with UHC, quit/disenrolled from their services a long time ago. The reason for this was that we got tired of all of the dishonest conduct. They were absolutely impossible to "work with." More recently, UHC acquired a "good plan" that we do participate in. However, in just a few short months, this health plan has become awful. Doctors, patients, and anyone else that I have spoken to hates it.

For example, the surgical practice that I am in knows all too well how to submit any and all documentation for surgery preapproval/preauthorization. However, we now have dozens of claims for 100% fully preauthorized surgeries in which UHC "denies" the claim and does not pay the contracted rate for the bill. Instead, they request "documentation" (i.e. the exact same documentation that had already been submitted before the surgery in order to get a preauthorization). It's shocking to me that this type of willful, criminal conduct is tolerated and sanctioned. UHC should not be allowed to conduct business in the State of Florida. Their pattern of abusive conduct is nothing short of willful organized crime.

(Note: I would have rated UHC as "ZERO Stars," but it was necessary to fill in at least one star to submit this completely honest and accurate review).

UnitedHealthcare is not a good insurance company. They have caused me a lot of trouble and frustration. One time, an agent called me and lied about the benefits of hospital visits. At first, I called the agent for help with some issues, and they were helpful. But later on, they became annoyed with me and shut me off. This insurance company also sends emails about great benefits, but it's all a lie. I don't like this insurance company at all. Hospitals in my state don't accept hospitalization visits from them, which is a big problem. I don't want this insurance company anymore. They should bother someone else who will accept them in another state. That would be fair enough, right?

I wish they would stop harassing me with emails about great benefits. It's just a ploy to get more customers, and it's not fair. This company deserves better. We need to learn to live in peace and help each other out. That's what life is all about. Unfortunately, the customer service and agents at this company are a mess. They don't care about their customers at all.

I'm giving them one star, but honestly, it should be zero stars. I just want to be left alone. The benefits they offer are not helpful to me, so I left. Please stop bothering me with emails about great benefits. It's not going to work. This company needs to find peace and focus on helping their customers instead of using them for profit.

I don't like their customer service at all. These people are horrible to work with. This company is way beyond bad and worse. Anyone in New Jersey should avoid these benefits because they are terrible. I would advise everyone to avoid them.

We've been with UnitedHealthcare for a few years now, thanks to our employer. Let me tell you, they are the absolute worst health insurance company we've ever had to deal with! Their reps are untrained, unprofessional, and downright rude. I can't even count how many times I've been put on hold for what feels like forever, only to be disconnected or never have my call answered. And when I do finally get through to someone, they often don't know the answer to my question and will hang up on me if I press them too much. It's like they don't care about their customers at all!

One of their favorite games seems to be transferring me to a "supervisor" or "level II rep" when I ask to escalate my request. I'll hold for what feels like an eternity, only to be disconnected without any explanation. It's absolutely horrible! They clearly have no idea what they're doing, and if they say they're transferring you, just hang up and save yourself the trouble. They don't even apologize for the long hold times or being hung up on. It's like they just don't care about their customers at all.

To make matters worse, every rep seems to tell me something different. It's like they're not even on the same page! So I've started documenting the date, what they said, and their employee number. It's the only way to keep track of everything. And if you do a quick search, you'll see that UnitedHealthcare has a pretty shady history. They're at the top of the list for consumer complaints, and it's not hard to see why.

Right now, I'm in the middle of fighting them on a claim that should be common sense. But they keep sending me in circles, and no one seems to know why it isn't being covered. Every time I ask for a supervisor to call me directly, they say it's against their policy. It's like they don't want to help me at all! And the excuses they give me are ridiculous. "For some reason, I can't pull that up." "Our system seems to be down." "I'm not sure why, but I can't transfer you." And my personal favorite: "Sorry that you were on hold for 15 minutes. We don't usually do that." (Followed by another 30-minute hold time and a disconnect!)

It's like they're designed to play dumb, deny claims, or pretend they never received them. We're definitely dropping them at open enrollment, and we've already reported their abysmal service to HR. It's just not worth the headache anymore.

I gotta say, my experience with UnitedHealthcare (uhc.com) was not great. Let me tell you what happened. About a year ago, my husband had to get a follow-up colonoscopy after having some polyps removed the year before. We had just switched to United Health Care through the Marketplace, which was expensive as heck with a $250 deductible. The doctor's office referred us to UNC healthcare because Duke didn't take our type of UHC insurance (compass platinum). My husband called UHC to make sure everything was good to go, and they said the procedure was covered 100%. So he had the procedure, and then we got a bill. Some of it was covered, but $2900 wasn't. We talked to UNC, and they said the referral was for a screening, not a diagnostic, and needed a new number. The provider's office said the referral didn't need a number and would look into it. UHC said the referral was wrong too. We called all three companies multiple times, and everyone was just pointing fingers at each other. The bill got sent to collections, and UNC won't even return our calls. We even talked to a customer service rep from Duke, and they said everyone was just blaming someone else. It's so frustrating because all these companies talk about putting patients first and providing patient-centered care, but then they make us responsible for making sure referrals and codes are correct. My husband did everything he was supposed to do to make sure the procedure was covered, and now we're stuck with a huge bill. $2900 might not be a lot to some people, but it's a lot to us, especially when we're already paying so much for insurance that's supposed to cover everything. It's just shameful.

This company, UnitedHealthcare, has caused my son and me a great deal of distress and violated our rights for an entire year since we became new members. My son has had to deal with four to five case coordinators who have never bothered to check on him. I requested that they call every 30 days since we have had four deaths this year back to back, but they have ignored my request. To make matters worse, I have had two workers tell me to kill myself, and most of them have called to argue and force themselves into our lives with disrespect. I requested new workers, but when they change, we don't know anything.

These people cut off my OTC benefits card for six months out of retaliation for telling on them in a few of the grievances. They had my racist legal aid worker tell me to accept $300 and sign an NDA, but I refused. I told them that they would see us in court for all that they did and are still doing. They allowed all my grievances to be covered up, and Logisticare labeled all my grievances with New Beginnings, 3MT, CMT as refused rides, but one driver signed my name without my consent twice and said her boss said she had to because of phone lies. Now, she is saying she didn't do it, and Logisticare is lying for her as well. I have a recorded conversation where a worker admitted to a cover-up, and a manager hung up in my face and had every worker screen my call so they would not give me my confirmation number for my ride that day. I had to call ten times and push other buttons to get another person just to help me.

This company prides itself on helping and giving its members the best experience, but that's a lie. They got off calling and harassing me, telling me to kill myself, denying me grievances and the outcomes of these grievances. To this day, I have yet to receive anything in regards to just a letter saying, "Oh, we are investigating it," while everyone has a lawyer, but none has called me. If you did nothing wrong, why do you have a lawyer? It's my son and my rights you violated, and I'm the one who contacted legal aid. They got my racist lawyer to stop helping me, and they are still violating my rights. You racists have no shame, and the black workers, where is your backbone?

Therapeutic Interventions, Changing Lives, Family of Hands, all these companies committed fraud and violated HIPPA rights, and all were included in those grievances, yet Medicaid and United Healthcare say that it's okay to keep paying them. They dropped my son and got paid, but they covered up the wrongdoing. Why wouldn't I want reparations? We have not even had time to grieve; we have just been dealing with you and all your violating of rights and layering up and avoiding what you have done to us!

I work at an orthopedic surgeon's office and we deal with a lot of different insurance companies. Out of all of them, UnitedHealthcare (UHC) is the worst one we've ever had to deal with. I'm not the only one who thinks this - all of the admins at my company agree. Every time I call UHC, I get transferred around so many times that I lose track. It's frustrating because every rep I speak with tells me something different than the last person. Today, I've been on the phone for over an hour and have been transferred 4 times already.

The first person I spoke with was Naki C ***210 (I got this number from the UHC provider portal). She told me that I needed to be transferred to the UFB department because this was a commercial plan. When I asked her what UFB stood for, she didn't know and put me on hold again. When she came back on the line, she told me I needed to get this authorization through UMR. I asked her to confirm the patient's policy number, but she couldn't read it back to me. Then she told me I needed to be transferred to the "Oxford" department @ ***353. She gave me a 7-digit number and said it was the patient's policy number, but it wasn't the number we had on file. So she transferred me to Shaqueda (I think that was her name) who told me I needed to go through Evicore for this authorization. I confirmed with her that this was for an orthopedic surgical procedure and she said yes, it goes through Evicore. She transferred me to Patricia with Evicore, who couldn't find the patient's information with the policy numbers I gave her. When she finally found it, she said that Evicore doesn't handle authorizations for surgical procedures and that I needed to get this authorization through UHC directly. She transferred me to UMR @ ***200, but it was an automated service that couldn't find the patient's policy number. I entered it three times and then it disconnected the call.

Honestly, I feel like I'm in a really bad dream. This is ridiculous. I give UHC zero stars and a rating of 0/10. I hope they can improve their customer service because this is unacceptable.

I gotta say, I was pretty excited when my employer told me they were providing coverage through UnitedHealthcare. I mean, it's better than nothing, right? But boy was I in for a rude awakening.

First of all, the costs. You'll be paying thousands just for the privilege of paying thousands more before they even think about pitching in. And even then, they do their best to deny or avoid paying out whenever possible. It's like pulling teeth just to get them to cover anything.

But the real kicker is when you have an accident. You know, the kind of thing that you can't really plan for? Well, if you have ANYTHING that gets classified as an "accident", after about 2-4 weeks, expect a letter threatening to deny coverage and payment if you don't rapidly confirm whether there is a third party that they can pawn the costs off on.

Even if you already provided that information. Yes, that's right: you can fully document everything upfront, declaring that the injury was an accident, where it happened, and that there's no responsible third party or secondary insurance, and they'll move forward, then two weeks later they will IGNORE all that and REQUIRE YOU TO TELL THEM AGAIN, or they can and will deny coverage and send you the full bill.

Congrats: you did everything right, exactly as they required, and you still get retroactively denied and stuck with tens or hundreds of thousands of debt because they figured out that they can "need to confirm" WITH YOU the information YOU already sent. But they expect the fact that it's "a different department that needs the information" will somehow make you okay with their blatant attempts to avoid doing the exact thing you pay them for: to cover unexpected illnesses and injuries, especially ACCIDENTAL injuries.

I mean, seriously, how many ER injuries are planned? Most people don't wake up in the morning looking forward to spilling hot cooking oil on themselves or tripping over their own two feet and getting a broken bone or running into a pole during tag and crushing an ear. That's why they are ACCIDENTS! But apparently "accident" is the magic word for "if we play our cards right, we won't have to pay anything!"

So be warned. If you're injured, likely accidentally, since most injuries are unintentional, they'll want to make it a third party problem. And if they can't do that, they'll do their best to make it yours. They'll start by sending a letter saying "UnitedHealthcare may be required to deny your claims (charges pended) due to lack of information" and hoping you miss the letter or the deadline.

(Yes, even though you already provided all the information, they somehow "lack" it unless you say it all again, since apparently the information you provided the first time doesn't count - it has to be repeated.) And if you think it was a fluke that the letter came, it isn't. UnitedHealthcare confirmed this themselves - if anything in the communication indicates "accident", even if it was clearly communicated to not be an auto accident or due to a third party, they will send it to subrogation.

Which is a different department, which requires their own gathering of information, which means they kick the claim back to you in a threatening letter, and you have a handful of days to give them someone else to go after or to re-confirm it needs to go through them. If you don't, or don't respond quickly enough, welcome to bankruptcy - they're off scott free.

Overall, I'd say that UnitedHealthcare is a pretty big disappointment. Sure, it's better than nothing, but only just barely. If you have any other options, I'd recommend looking into them instead.

I've been with UnitedHealthcare (uhc.com) for years and it was okay until I switched to a supposedly better plan. I have BPH or Benign prostatic hyperplasia, which is a common problem for men as they age. It causes frequent or urgent need to urinate, increased frequency of urination at night, difficulty starting urination, weak urine stream or a stream that stops and starts, dribbling at the end of urination, inability to completely empty the bladder, urinary tract infection, inability to urinate, and blood in the urine. I went through at least four drugs with no effect until I found Cialis or generically Tadalafil, which worked with one small side effect. It costs $1,000 a prescription, so naturally, UHC doesn't want to fill it. But, until recently, they have. When I switched, they suddenly refuse to fill it. They claim it is medically unnecessary and there are other drugs that will work. These are probably the same drugs I tried 10+ years ago that did not work. Sadly, I am neither at that doctor nor have my prescriptions handy. However, UHC should, since they have been covering it for years.

The problem is that Cialis is a sex drug. ED, erectile dysfunction. In other words, for the guys who can't get it up for sex. At my age, that is the least of my worries. My wife died a long time ago. And, that erection is a painful side effect. Ever walk into a store with an erection? Don't. When you're young and handsome, it is fine. Once you top 50, it's "sick." But, for me, it is a drug that helps me "pee." Imagine having to get up a dozen times a night to urinate. Or, not being able to finish and have to go back. How about having to go and not being able to?

United Healthcare gets to save money, so their holders make billions. I even found out that they are involved in lawsuits over different things. Something about not disclosing fraud? Interestingly, when I tried to register at their site, I couldn't. It seems my card is wrong. There is no such plan. Or, no ID number. Since I can't sign in, I can't complain. My doctor informs me that his hands are tied. I go off it, play musical chairs, and they still deny it even though they have covered it for as long as I have been with him. That is at least five years. When I checked my card, I also noticed that they had the wrong doctor listed as PCP. I hadn't used him in more than 10 years!

This is the most pathetic profit protection agency I know of. One woman commented on how they refused to cover her anesthesia when she had her baby! Guess they wanted Lamaze. It saves them money. Seriously, if you see this company, run. It is most common with AARP and Medicare/Medicaid plans. It does sound good, unless you have medicines that cost them too much money.

If you're looking for a healthcare company that will advocate for your best healthcare and prevention, I would not recommend UnitedHealthcare (UHC). I signed up with them in December 2022, but did not receive an actual insurance card until the end of January 2023. Unfortunately, the card did not work due to UHC messing up batches of barcodes on the cards. As a result, I lost my healthy benefits for January and February. I made several calls to UHC, but was not told about the UHC app where I could just scan the app to make purchases while waiting on a working card. This was frustrating for me as I need expensive healthy foods due to being diabetic, on a blood thinner, having high cholesterol, and high blood pressure. I have to eat several different healthy ways that contradict each other, and being on disability, I need every dime I can get.

When I finally received a working card, there was no reimbursement amount on there. I later found out that I was reimbursed, but I let them expire, and did not use benefits by the end of February. However, I was not aware I had a working card until February 26, as I had just gotten out of a hospital stay in January for three days and going back subsequently to the emergency room in February for the same problem. I was unaware that I needed to use my benefits that I didn't know were on the card by the end of February. That left me a day and a half to use my card. I have given the representatives my dates that I had to go to the doctor without insurance cards in the beginning of the year, my hospital stay information, and my subsequent ER visits to show that I was advocating for myself and contacting UHC with no success. I even had to contact Medicare and file a complaint.

I have put in appeals and complaints with UnitedHealthcare and Medicare for my extra healthy benefits benefit of the program, but they continue to blame it on the third-party that they have hired to provide these benefits. My premiums are covered every month, and they are being paid for everything that's part of the package of this plan. However, I am not getting my benefits that are owed to me, which is only $110. UnitedHealthcare is fighting it over and over again, denying me my rights. They made up that I activated my card when I didn't even have a working card yet! They still don't care that their paying customers need the most out of the plan they can get for preventative services.

I have had to make several calls to get proper cards that work, and the customer reps seem very disconnected with customers. I went from $500 every three months with Humana to $165 of healthy benefits with UHC. They would not reimburse me for the two months that I did not get benefits. I will continue to make complaints to the state and to Medicare in regards to UHC. I did not even get a welcome letter till the third week of January 2023 after signing up in December 2022. Nothing like my Humana plan that followed up with me on a weekly basis, made sure I was aware of every resource I could utilize that was offered by Humana. I had all of my literature and paperwork I needed by the first of the year after signing up with my plan. If it wasn't for my doctor switching in-network providers, I would not have left Humana! The minute I can go back, I will! I will definitely be choosing another plan as soon as I can switch, and will leave UHC!

The health and pharmacy coverage is decent, but when you are working with a company who demonstrates they do not have your back and does not back up their mission to provide the best care they can for their customers, it tells you that if there was ever a reason to have to fight for coverage, you would not get it from this company. They are fighting me over $110, and I can't imagine a doctor bill or hospital bill. They have no right to do this, and I will continue to make sure that they are investigated for this! There is no continuity of care. As a previous healthcare/rehabilitation therapist for 20 some years, I know what continuity of care looks like, and it's not making your clients call several times and hours on the phone to get a simple $110 of their owed benefit when it was not their fault.

UHC, to be completely honest, is not very good at helping their customers. They act like they want to help, but in reality, they just make you run around in circles trying to get an answer or solution to your problem. For example, I have been taking a medication for years to treat a chronic disease, and UHC covered it for years. However, at the beginning of this year, they suddenly decided to stop covering it. They have clear criteria on how to get prior authorization approved published online, but when my doctor requested it, we were immediately denied. We appealed with additional support and the medical judgment of my doctor, who I have been seeing for years, but it was rejected by a random doctor employed by UHC who apparently knows better than my doctor about what's good for me. They rejected the appeal with random counterpoints that are not outlined in the published criteria guidance for what's required for approval. This is not okay, and it's apparent that the guidance criteria was just published as a PR stunt to seem transparent, but really the total opposite. All because UHC suddenly doesn't want to pay for the medicine this year and decided that I should take one of the alternative (aka inferior and outdated medications).

They also brag about their pharmacy support programs, which they write about all over their website. One of these programs is a transitional refill, whereby for any new members that enrolled or any existing members where a drug is suddenly no longer covered by UHC and requires prior authorization/etc., they will at least help to provide a one-month override to provide a refill for at least one month while you go through the prior authorization/exceptions process with UHC. However, this is all a lie too! I called in and had to even send screenshots of that from their own website to the UHC folks before one after another they said, "Oh, let me ask my manager," "Oh, let me ask my manager's manager," "Oh, my manager's manager," and then the big head honcho comes on the phone and says, "Oh, so sorry, but this drug isn't eligible for transition refills." When the website outlines literally exactly the situation where a transitional refill applies, and it was my situation verbatim. They even write on a standalone bullet for this pharmacy support program that "you can simply call the customer support number on the back of your card and easily request them to provide the one-month transitional refill," just explain to them that you're an existing member that was on a treatment which was covered before it became not covered and so you're eligible for at least a one-month transitional refill. Nope! And the crazy thing is, I am 100% certain it's not that they didn't know about this program that they offer, it's that they have been instructed from the top down, do not cover another dollar more of this pricy medicine for any reason, that's exactly what it was. So it was them fumbling around and trying to figure out a way to get me to hang up and not keep escalating because I've caught them in their own lie, and unfortunately again after another hour of going nowhere, they win, and I hung up with zero value add or help received.

Fortunately for me, I researched day and night and was able to find a real support program outside of UHC to help pay for the medicine. It's a big shame how this company runs their business. It's borderline criminal, and they should really be sued. It's not the customer support folks; it's their management that's dictating these deceitful ways. This is premium health insurance I get through a big bank I work for, and I will be complaining to HR to switch it because our company pays 50% of the costs for these policies. Honestly, of all the big Wall Street banks I've worked for, UHC is by far the worst and most hideous and snake oil salesmen health insurance company I've had. I was honestly appalled; I thought I was talking to lawyers on the phone instead of customer support. It really seemed that way. Aetna, Blue Cross, Cigna, you name it, never anything close to this experience. I am honestly so mad, and I can't imagine for folks that aren't fortunate enough to find an outside program that helps. This is evil; we're left helpless, and that's their directive, their hope, that we just give up and cave in. I don't even have time for all this, but I will definitely be writing a complaint to all the government agencies on them as well. If it happened to me like this, I can imagine others have maybe had it way, way worse and had to suffer so much. UHC should really be examined by regulators and government officials for their conscientious intent and failure to act as a prudent and considerate service provider as a health insurance company who's great at checking all the boxes and seeming transparent and saying they offer this and that, but when it comes down to the single individual member, they're able to bully us and know all transparency, honesty can go out the window, and a loss for us the patients is a win for them whether it has health consequences to us. The only time a win for us is a win for them is if we're convenient customers.

Since when does one’s healthcare become less important than the billions of dollars insurance companies are making?

Effective April 1, 2024, I will most likely have to change my primary care doctor and all the other specialists that have cared for me the last 5 years.

The two companies need to come to an agreement asap. There are so many patients relying on this.

Do something positive!

Electric bill was SNAIL MAILED to WRONG address. Company never received payment and Solutran/Healthybenefitsplus will not put the funds back on my U Card. I have spent countless hours with healthybenefitsplus customer service to no avail. Each of the numerous reps that I have spoken to tell me something different. There is no real customer service or escalation with this company. It's probably the worst customer service ever. It's inexcusable but uhc doesn't really care because they are so large and roll in the billions. Are their advantage plans that don't use Solutran?

United health care really needs to do something about their current customer service division. Not only were the people I talked to rude, but they were also Wholly inept and seemly unable to look things up or do their job. Perhaps, it has something to do with their broken English and lack of understanding. I will be considering other provider options in the coming year. This was ridicules and I still haven't gotten delivery of my I.D. cards resolved.

This provider does not really cover this part of healthcare, so I had to go for five years without it. My gp put in contact with great therapists but then they parted ways and she was anxious not to cut off contact until I found somone else. I thought I had with United Healthcare telehealth only to be told by the therapist that it was an 8 week program and I needed longer treatment. I finally got UH to send a list of providers which was really short, with one person having a wait list, the second person could not even be located, the third was too eager for my business and I made the mistake of signing on before checking about this provider. To my detriment, I learned that they had a history of unethical behavior, and to that extionsion, United Healthcare.

I have been diagnosed with chronic migraine headaches and my neurologist prescribed a medication called Qulipta to help with these. This medication is to prevent migraines and I had been taking it for 2 months when suddenly UMR denied the medication and stated that it would no longer be covered under my prescription plan. This medication had pretty much gotten rid of the migraines, however now that I have not been able to take the medication for a few weeks I am once again getting daily migraines. When I contact UMR they tell me that the doctor can continue to prescribe the medication, but I would have to pay full price as this is not a covered medication. Unfortunately there is no generic brand of this medication nor is there an alternative. Full price for this medication is over $600 per month. I would find a new company, however this is employer provided medical insurance so I have no other options.

I called this morning and tried to place an order. First, I couldn't hear the agent as there was so much talking and laughing in the background! This is unacceptable in customer service! Also, the pricing is so ridiculously high (probably part of the reason why my insurance is so high) and most of the time, items are out of stock! I realize that the call center is in the Philippines but this is no excuse for poor customer service and lack of professionalism! BRING IT BACK TO THE US!

I do NOT have any coverage with UHS and yet, they withdrew money from my bank account without approval. It would appear that that UHS merely stole the money. The admit that we have no plan with them but refuse to explain with the hundreds of dollars was for and who/how and when they received authorization to withdraw money from my account. I cannot even figure out how the got my bank account information.

January 2022: So, I was feeling pretty good about my health insurance with UnitedHealthcare (uhc.com). They assured me that my shoulder MRI was COMPLETELY covered and I wouldn't have to pay a dime. I was relieved and went through with it.

March 2022: But then, I received a bill for the MRI. I was confused and frustrated, so I called the hospital. They sent the bill back to UHC.

April 2022: I received another bill for the MRI. I was getting really upset, so I called UHC. They told me that in March 2022, MONTHS AFTER my MRI, they changed a rule and now my MRI isn't covered (even though it already happened.) I couldn't believe it!

Next, I sent in an appeal, explaining all the details. But they didn't care and said f*** you, we're making you pay it.

Then, I applied for financial assistance to pay the bill. But they still said f*** you, we're making you pay it.

March 2023: I had no choice but to set up a payment plan for this bill I was being wrongfully charged for. I didn't have the time or the resources to keep fighting them on it, and they knew it. I couldn't afford for it to go to collections and drag down my credit score. I was fully stuck in between UHC behaving in a predatory manner, and the hospital trying to get paid. And now I am forced to pay this bill I was promised wouldn't even exist, even though I make peanuts compared to both institutions.

Don't get me wrong, there are things that I like about UHC. But this experience has been a nightmare for me and other people need to know that this stuff happens. If I have to pay this bill, I'm at least going to make sure others know what is going on so they can make a better choice for their health insurance.

I recently had an experience with UnitedHealthcare (uhc.com) that left me feeling frustrated and disappointed. As someone who relies on medication to manage my health, I was shocked at the amount of time and effort it took to get my prescriptions filled.

The preauthorization process alone took four weeks, with UnitedHealthcare continually requesting additional information from my doctors. Even after receiving preauthorization, I was denied when I tried to fill my medications. UnitedHealthcare claimed they needed to reevaluate the previous authorizations as a whole, and my doctor had to make a direct call to provide the same information all over again. It was a frustrating and confusing process that left me feeling like I was caught in a never-ending loop.

What's worse is that my doctor is now considering whether to accept new patients covered through UnitedHealthcare due to this experience. My pharmacy has also expressed frustration, saying they have never had so much trouble with an insurance company before. It's been two months since I started this review process for medications I've been on for 10 years, and something is clearly wrong with their system.

I don't have enemies, but I wouldn't wish this experience on anyone. UnitedHealthcare has taken my premiums and kicked me right in the berries. I was once on Medicaid, and in my humble opinion, UnitedHealthcare is ten times worse. I would not recommend them to anyone and would advise you to run the other way if you have the option.

I recently signed up with UnitedHealthcare and it has been a complete disaster. I've only been with them for a month and they still can't seem to get my doctor situation sorted out. When I signed up, the sales department assured me that all but one of my doctors were in-network, but it turns out that I can't even see them. It's been a nightmare trying to get in touch with customer service, as there are multiple 800 numbers to call and each one has a minimum wait time of 40 minutes.

I've made over 30 phone calls to try and resolve the issue with my doctors, but it never got resolved. When I went to my appointment, my doctor refused to see me because the insurance wasn't right. They even lied about receiving a telephone call from the insurance company and tried to blame it on billing. However, I know that's not true because billing wouldn't have known my appointment day and time unless they got it from the front office.

If you're looking for insurance during open enrollment, I highly recommend staying away from UnitedHealthcare AARP Secure Horizons Focus Plan. It's been a complete nightmare for me and I'm counting down the days until I can switch to a different provider. Don't make the same mistake I did and end up regretting it for a whole year.

This company, UnitedHealthcare, is not a good place to work for sales producers. The work environment is hostile and toxic, with scapegoating tactics and rude behavior towards independent sales producers. The producer help desk is not helpful at all, and they argue instead of helping. It's a bad experience for sales producers, and the company shows no support or loyalty to the agents who bring in all the members and income. They intentionally hire independent agents as 1099 non-employees so they can treat them with disrespect and sabotage, harass, discriminate, and torture sales producers.

I have decided to invest my time into other insurance carriers like Centene, Absolute Total Care, Cigna, and Wellcare. These companies embrace diversity and inclusivity, and have positive working environments. I am also focusing more on my property and casualty, life insurance, home owners, LTC, disability income, life insurance, and annuities this year.

You will outgrow this teenage workplace drama with the employees full of mean women that enjoy harassing women agents who have disabilities. Humana is also a bad place to work, with backstabbing and sabotaging women in the South Carolina office. It's a horrible experience, so beware of this horrible team of uninformed people about the insurance industry. There is no support and constant emotional distress.

UnitedHealthCare is a company that claims to provide medical resources for qualified, in-network entities. However, as a consumer of their services, I find them to be woefully incompetent. They lie and have out-of-date data, which I believe equates to fraud.

For instance, their database allegedly maintains a list of primary doctors, orthopedists, radiology, and other medical providers. However, I have found that many of these providers are closed, have moved, or otherwise don't exist. This is unacceptable, especially when you consider that UnitedHealthCare charges for their services.

I recently called their call center to ensure that a provider was open and taking patients. After being on hold for quite a while, the representative came back on and gave me a phone number and an address. She assured me that they were taking new customers.

However, when I drove to the address, I found that the building was almost vacant, and the provider was certainly not there. I called the number and could not get through the IVR to a person. It kept looping no matter what option I chose. Did the representative lie to me? I think so.

This is not a one-off incident. It has been happening for many years. When you need routine care or emergency services, spending hours and hours in frustration is not acceptable. There is no accountability in UnitedHealthCare. Their service is essentially a sham.

I intend to take this as high as I can, especially to the Attorneys General office. UnitedHealthCare needs to be held accountable for their fraudulent practices. As a paying customer, I expect better service and accurate information.

United Health Care is just not good, I gotta say. I made the switch to this insurance company and I'm really regretting it. First off, they choose a Primary Care Physician (PCP) for you. Like, what's up with that? I mean, I'm the one who knows what kind of doctor I want to see, right? It's not their job to make that decision for me.

But that's not even the worst part. I got a referral from an Urgent Care facility and followed up on it with an orthopedic doctor. But guess what? United Health Care wouldn't accept the referral because it didn't come from "my doctor" (the one they chose for me). And get this, the Urgent Care doctor is "in-network" with United Health Care, but because the referral didn't come from "my doctor," they wouldn't accept it. I've never had this kind of problem with any other insurance company before.

And then, when I changed my PCP (you know, the one they chose for me), I was told that I couldn't choose a doctor that's in-network because he's not in my "market code." Apparently, market codes are used to identify a specific geographic region, and you have to choose a doctor within that region. What kind of nonsense is that? And get this, the market code that I was listed under is in South Florida. I live in Georgia! I've never even lived in Florida! It's just ridiculous.

Overall, I really hate United Health Care. Their policies are just wack, and their "rules, regulations, and market codes" need to be seriously evaluated. If you're looking for health insurance, I would definitely recommend looking elsewhere. You deserve better than this.

I had a recent experience with UnitedHealthcare that left me feeling frustrated and disappointed. As someone who suffers from migraines frequently, I rely on Rizatriptan pills to help me manage the pain and continue with my daily activities. However, this year, UnitedHealthcare has limited my access to this medication, allowing me to only receive four pills a month instead of the twelve I used to receive.

This change has made it difficult for me to manage my migraines effectively, and I feel like UnitedHealthcare doesn't care about my well-being or quality of life. It seems like they only care about getting paid, and they're willing to make it difficult for me to access the medication I need to feel better.

When I contacted UnitedHealthcare to ask about this change, they told me to contact my doctor and ask for more pills. However, this doesn't make sense to me. If they're limiting my access to the medication, why would they expect my doctor to give me more? It feels like they're just passing the buck and not taking responsibility for their actions.

To make matters worse, when my doctor did contact UnitedHealthcare to ask for more pills, they said no. This left me feeling frustrated and helpless, like there was nothing I could do to get the medication I needed.

I also suspect that the cost of the four or five pills I'm allowed to receive will be the same as the cost of the twelve I used to receive. This seems unfair and like UnitedHealthcare is taking advantage of people who need medication to manage their health conditions.

Overall, I would not recommend UnitedHealthcare to anyone. They don't seem to care about their customers and are more interested in making money than helping people. If you're looking for a reliable and affordable alternative, I would recommend Kiwi Drugs. While it may take a bit longer to receive your medication, they offer fair prices and excellent customer service.

I recently had an experience with UnitedHealthcare (uhc.com) that left me feeling frustrated and disappointed. I had been informed by my healthcare provider that I would need to pay a $345 copay for a test procedure, and I wanted to understand how that amount was calculated and whether there was anything I could do to lower it.

Unfortunately, my first interaction with a UHC customer service representative was less than satisfactory. The person I spoke with was unhelpful and left me on hold for eight minutes without any communication. When they finally returned to the call, they provided no useful information and abruptly put me on hold again while I was still speaking.

I decided to call back and request to speak with a supervisor. The second representative I spoke with was much more polite and tried to help me while also contacting a supervisor. However, after 30 minutes on the phone, I still had not received any useful information and no supervisor was available to speak with me. I requested a call back from a supervisor, but 24 hours later, I am still waiting.

What frustrates me the most about this experience is that good customer service should not be so difficult to provide. It should not involve leaving customers on hold for extended periods of time without any feedback or rudely putting them on hold mid-sentence. Customer service representatives should be able to answer simple questions about copays, and supervisors should be available to speak with customers when requested.

I understand that UHC may view customer care as a cost center that needs to be optimized, but I believe they are overlooking the potential costs of poor customer service. If customers consistently have negative experiences with UHC, they may choose to seek healthcare services elsewhere.

Overall, I was disappointed with my experience with UnitedHealthcare. I, along with other family members, may not renew our coverage with them next year as a result of this experience.