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4.1 9 Reviews

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ComplaintsBoard
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10:21 pm EDT
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Cigna Healthcare I would rather deal with cable company

In 30+ years of professional life, I have had health insurance through multiple carriers and Cigna is, bar none, no comparison, the absolute worst. I would rather deal with the cable company or the IRS than Cigna. With those two, at least I receive something in return for my money.

When our child required significant health care services - strongly recommended by multiple providers - Cigna's first reflex was, naturally, to deny coverage. Ditto the appeal (that we made to a Cigna-compensated vendor). We were forced to make do with the skimpy coverage they were willing to provide but, even then, they have actively sought ways to avoid paying anything. In two years we have paid hundreds of thousands of dollars (i. E. savings and borrowing) for healthcare that our child absolutely required while Cigna has grudgingly paid about $14,000. In other words, we've received less than what Cigna received in premiums. Which, come to think of it, is an outstanding business model.

Claims sit for months; information that is either irrelevant or that has already been provided multiple times before is demanded; the rationale for delays and/or denials changes depending on whom we speak to; the website is either opaque or doesn't track with what "customer service" has to say. If it is not written in the "customer service" script, it is not uttered (which would explain why, after waiting months for one claim to be processed, we were told with confident assurance and lack of irony that all claims are processed within 7-10 business days). Perhaps because they were tired of talking to us, we were informed that our claims (past and present) were being "audited" and that would take another 60 days. Finally, yesterday, we received a letter saying that we'd been paid too much and to please send them a check for $300.

I really cannot find enough negative things to say about Cigna.

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ComplaintsBoard
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12:00 am EST

Cigna Healthcare Mixed experiences with cigna: a customer's perspective

As someone who has interacted with Cigna, I must say my experience has been quite mixed. On one hand, the range of insurance plans offered by Cigna is impressive, covering various aspects of healthcare needs. However, there have been instances where the customer service fell short of expectations. For example, delays in processing claims and difficulties in obtaining necessary information have been frustrating. It's clear that there is room for improvement in certain areas to enhance the overall customer experience.

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12:39 pm EST
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Cigna Healthcare They seemed confused

I have the hardest time talking to right person---I give them my number and they can not access it? Really Frustrating!

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Is Cigna Healthcare legit?

Our verdict: Complaints Board's thorough examination reveals Cigna Healthcare as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Cigna Healthcare stands out for its commitment to quality and security. Clients considering Cigna Healthcare should delve into its customer service record to gauge compatibility with their expectations.

Cigna Healthcare earns 91% level of Trustworthiness

Perfect Trust Endorsement: Cigna Healthcare achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Cigna Healthcare has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Cigna Healthcare's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Cigna.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Cigna.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Cigna Healthcare as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Cigna Healthcare and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Cigna Healthcare. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Wide network of healthcare providers
    2. Diverse plan options for flexibility
    3. Global coverage for travelers
    4. Wellness programs for preventive care
    5. 24/7 customer support services
  1. Cons
    1. Higher premiums compared to competitors
    2. Limited network in certain regions
    3. Customer service complaints
    4. Complex policy terms and conditions

About Cigna Healthcare

Cigna Healthcare offers a range of health insurance products including medical, dental, pharmacy, and vision coverage. They cater to individuals, families, and businesses, providing access to a broad network of healthcare professionals and facilities. Cigna also offers Medicare and Medicaid products and health services such as 24/7 customer support and wellness programs.

Cigna Healthcare In-depth Review

In Summary: Cigna Healthcare is a global health service company with a long-standing history, offering a wide range of health insurance products and services. They provide various types of health plans, including specialty products like dental and vision insurance, and have a significant network of providers. While premiums and costs can vary, they offer tools for managing policies and claims online. Customer service experiences and the ease of claims processing are mixed, and the company offers several resources for wellness and preventive care. Cigna is also involved in community health programs and adheres to legal and regulatory standards.

Company Overview: Cigna Healthcare has established itself as a major player in the health insurance industry with a comprehensive range of services. They operate in multiple locations, offering insurance solutions tailored to diverse customer needs.

Insurance Plans and Products: Cigna offers a variety of health insurance plans, including HMO, PPO, EPO, and POS options. They also provide specialty insurance products such as dental and vision plans, along with prescription coverage that caters to different medication needs.

Cost and Affordability: The cost of Cigna's health plans, including premiums, deductibles, and co-pays, varies widely depending on the plan and individual circumstances. They offer competitive value for money and have options for financial assistance and subsidies for qualifying individuals.

Customer Service: Cigna's customer service is accessible through various contact methods and support hours. Customer satisfaction levels and reviews show a range of experiences, with some praising the support quality and others noting areas for improvement.

Claims Processing: The process for filing claims with Cigna is designed to be user-friendly, and they aim to resolve claims in a timely manner. The company strives for transparency and communication throughout the claims process.

Network of Providers: Cigna boasts a large and diverse provider network, making it relatively easy for members to find in-network providers. They also offer some coverage for out-of-network services, though this may vary by plan.

Member Resources and Tools: Members have access to online account management, a functional mobile app, and a variety of educational resources and health management tools to help them navigate their health care.

Wellness and Preventive Care: Cigna covers preventive services and offers wellness programs and incentives to encourage healthy living. They also provide coverage for health screenings and vaccinations.

Policy Management and Renewal: Policyholders can easily update their policies and manage renewals through Cigna's systems. The company also ensures portability and continuity of coverage, which is crucial for many customers.

Coverage for Special Populations: Cigna offers plans suitable for individuals with disabilities, seniors through Medicare, and has options for family and child-only plans, addressing the needs of various populations.

Additional Benefits and Features: Telehealth services and virtual visits are available, along with comprehensive coverage for mental health and substance abuse. Cigna also provides international coverage and travel benefits for global customers.

Legal and Regulatory Compliance: Cigna is committed to adhering to healthcare laws and regulations, maintaining privacy and data security, and handling disputes and appeals with due diligence.

User Experience: The Cigna website is designed for easy navigation, and the company actively seeks user feedback to improve their services. They also focus on accessibility for people with disabilities.

Corporate Responsibility and Community Involvement: Cigna engages in social responsibility initiatives, environmental sustainability efforts, and partners with community health programs to contribute positively to society.

Overall Satisfaction and Recommendations: Cigna Healthcare has its strengths in the diversity of plans and the breadth of its provider network. However, experiences with customer service and claims processing can vary. When compared with competitors, Cigna holds its own, particularly in areas like wellness programs and international coverage. Potential customers should weigh the pros and cons and consider their specific needs when evaluating Cigna as their healthcare provider.

How to file a complaint about Cigna Healthcare?

Here is a guide on how to file a complaint against Cigna Healthcare on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Cigna Healthcare in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Cigna Healthcare. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against Cigna Healthcare on ComplaintsBoard.com.

Holistic Rating Overview

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Overview of Cigna Healthcare complaint handling

1 Cigna Healthcare reviews first appeared on Complaints Board on Mar 3, 2024. The latest review I would rather deal with cable company was posted on Mar 31, 2024. Cigna Healthcare has an average consumer rating of 1 stars from 1 reviews. Cigna Healthcare has resolved 0 complaints.
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Cigna Healthcare phone numbers

  1. +1 860 787 7968
    +1 860 787 7968
    Click up if you have successfully reached Cigna Healthcare by calling +1 860 787 7968 phone number 0 0 users reported that they have successfully reached Cigna Healthcare by calling +1 860 787 7968 phone number Click up if you have UNsuccessfully reached Cigna Healthcare by calling +1 860 787 7968 phone number 0 0 users reported that they have UNsuccessfully reached Cigna Healthcare by calling +1 860 787 7968 phone number
    Senior Vice President Investor Relations
  1. 711
    711
    Click up if you have successfully reached Cigna Healthcare by calling 711 phone number 0 0 users reported that they have successfully reached Cigna Healthcare by calling 711 phone number Click up if you have UNsuccessfully reached Cigna Healthcare by calling 711 phone number 0 0 users reported that they have UNsuccessfully reached Cigna Healthcare by calling 711 phone number
    TTY/TDD Service

Cigna Healthcare website

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Cigna Healthcare Category

Cigna Healthcare is related to the Health Insurance category.

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