Ultimate Rental Getaways

I purchased a 36 month usable vacation package 2018. The beginning of the Covid crisis; May/June 2020 I called/emailed several times for info on my package - of what to expect moving forward, no responses.
Dec 12 - Dec 18th I simply began calling & emailing company the exact dates requesting to travel..
As of Dec 21, 10 days later no response

Receipt follows:
___________________________________________
========== Transaction Record ==========
Ultimate Rental Getawa
800 W Oakland Park Blvd
Wilton Manors, FL 33311
United States
www.ultimate-getaways.com

Type: Pre-Authorization
Acct: Visa $ 498.00 Usd
Cardholder Name : xxxxxxx
Card Number : ############1148
Date/Time : 17 Oct 18 13:13:09