Ultimate Properties
reviews and complaints

I applied to rent a home from Ultimate Properties on 8/13 and paid $150 for the rental application. They said the home would be ready by 8/16. But after they took my money, they told me the house wouldn't be ready for another week because of repair delays. It's been three weeks now, and they won't answer my calls or emails. They're still accepting applications even though I'm homeless because of their terrible business.

Rental Agency dont disclaim in the application process that having an existing or previous bankruptcy will be an automatic decline of application. In fact, the process even asked if you have had a bankruptcy and the details of it. Had this information been disclaimed I would not have paid $99 for the application fee. with in 12 hours I received an email that we were declined due to this fact. Even though I make more than enough to qualify and have a credit rating of over 700.

Kings Property lease. Our lease was up 3-30-22, we turned keys in and still havent received the final close out and deposit. We have made repeated requests for them to mail us or fax us or email the final breakdown to no avail, we still waiting for our close out paperwork. Its now the end of June, 2022. Is there a law that states they have to respond with a certain time line? They keep saying it was mailed out, yet we have nothing from Ultimate Property Management. Why cant it be sent as they sent the lease via DocuSign? Its ridiculous how many times weve had to call them to request the close out paperwork. This is very unprofessional of them to keep us waiting.

So, I had this problem with water damage in one of the bedrooms. The ceiling started showing signs of damage, with water running down the wall and making the paint all bubbly and sticky. I wasted no time in reaching out to Ultimate Properties to let them know about the issue. They gave me the contact info of a vendor who supposedly operates in *** (we're in AZ), but turns out he doesn't work for them anymore. So, I called Ultimate Properties again. Can you believe they didn't think what I said was true? I mean, seriously?

Anyway, this morning I woke up to find that the leak had spread to the other bedroom's ceiling. I told them again that they need to fix this ASAP before mold starts growing and the affected bedroom becomes uninhabitable. It's been almost 10 days since I made the claim, and still no resolution. They replied once more, saying that the vendor is still around and will get to me whenever he's back in town.

Now, here's what I don't get. Both of my children live in those rooms that are affected. Why can't they just help me out instead of giving me the runaround? It's frustrating, to say the least.

Me and my husband, we applied for a rental house at Ultimate Properties. They told us we were the first ones to apply for that house. We paid all the fees and gave Wendy all the info she needed that same night. We thought that, like other companies, they would give the house to the first person who qualified. But after waiting for five days, they told us that Lupe, a different person, would handle our application. We called every day for updates, but it seemed like everyone was always in a meeting. Finally, a week later, they told us that even though we were more than qualified, they rented the house to someone else. At this point, they should give us our fees back because they gave the house to someone else even though we met all their requirements.

On November 19, I paid Ultimate Properties $144 to process three rental applications for a condo at *** because *** said no applications had been submitted and the condo was available. The next morning *** emailed me she was not processing our applications. The reason she gave did not apply to that property. I emailed information from the property manager, *** Govern. *** then emailed she had approved another application and accepted a deposit. I requested a refund of the fees since Ultimate Properties did not perform the agreed upon service. When I called, *** refused to refund my money and claimed she could not connect me to her supervisor nor the company owner. She also refused to give me their names. I filled a claim with my bank. To date Ultimate Properties has not refunded my money, relinquished claim not contacted my via phone nor email. *** said their practice is to accept three applications for each property and select the best application, but not refund any money. That means for every set of applications, they cheat two sets of people whenever possible.

Ultimate Properties has been the worst rental company I've ever dealt with. My mom was sick with cancer during the Covid-19 pandemic, but they insisted on inspecting the house and ignored our requests to schedule visits when she was out for appointments or not at home due to her weakened immune system. When we moved out, the house was in better condition than when we moved in, and we even hired professionals to clean it. However, they just refunded us a measly $29 and claimed that the house was dirty, the air filters were filthy (even though we replaced them upon their arrival), the carpets needed another cleaning, the blinds were chewed and broken (they were already like that when we moved in), and they had to do some landscaping (even though the backyard was all rocks and the front yard only had one tree with fallen leaves since it was winter). They deducted $190 for carpet cleaning, $120 for house cleaning, $315.40 for fixing the blinds and replacing air filters, $290 for a dead tree replacement, and $120 for landscaping. I've attached photos from our professional carpet cleaner and the house after it was professionally cleaned.