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Klasswagen car rental company
We rented a car from April 13th to the 23rd in Lisbon. We have two issues. On the morning of the 23rd when we tried to start the car, it would not start. The natural assumption is that we left something on, but we didn't (as I will explain later how we know this). We attempted contacting Klasswagen but all they said was that it was our own fault and they would not help us. Four hours later we were finally able to resolve it ourselves.
The bigger concern came as we were trying on the highway and the brakes would not work when we tried to avoid a truck that pulled out in front of us. Again, I can understand your skepticism, like, really?, how can that be?
The fact is, when we returned the car, the company was not able to start it again. The battery should have been fully charged after a 4 hour's drive!
We think there is an electrical problem with the car that they are ignoring. The customer service department keeps insisting that it was just a dead battery and we left something on.
Best of luck to the next people who rent the car. Who knows what will happen?
Desired outcome: I would like acknowledgment and an apology. I would also like compensation for the multitude of International calls we had to make to resolve this issue ourselves.
refund
I cancelled my booking PT645858030 on the 27 of July at 2 pm. The car proposed was damaged and I didn't pick up a damaged car.
I immediately sent an email to Turisprime (info@turisprime and booking@turisprime) to inform of my cancellation.
Yesterday, they answered me that I must contact you in order to ask for the refund.
So I thank you for the refund.
Thanks to tell me if you need more information.
Regards
A. AUBRY
email : [protected]@gmail.com
Booking : PT645858030
car rental / lisbon, portugal
This rental car company is stealing clients money. Read Trip Advisor and many other reviews about them. Not one positive review. This company was recommended by you for our travel and I think you should take them down because it has made you look bad in my eyes and I'm a member who books with you. They charged me 500 euro for two small scratchs in hub cap that we didn't do.
Reading reviews of so many others who have had the exact same experience as I had, indicates that the modus operandi of this company is to rip off people. However, my review is based mainly on the very negative encounter I had with their customer service.
I got a good car for a low fare, booked via rentalcars.com. The car worked well, and I was happy with it. I had also pre-booked a full insurance with rentalcars.com, and therefore declined the offer of Turisprime's agent of purchasing their insurance. The agent then said he had to block €1660 from my credit card as collateral. €110 of this was in case I didn't return the car with a full tank, which I thought was excessive. Still, I accepted.
Upon returning the car, one of their employees discovered an 8-10mm scratch on one of the wheels. It seemed rehearsed, as she then called for her colleague, a Ms. Claudia Fernandes Teles, who came into the room and very aggressively told us that we had returned the car damaged, and we would have to pay for it. I challenged her mildly by saying I cannot understand how I could have made that scratch. She replied by saying "We know our cars very well, and that scratch wasn't there before you had the car".
Reluctantly, I accepted to pay their claim for €186, 50. A clear rip-off, but I now understood why they block that high amount on your credit card before giving you the car. It's part of their business model, it seems, seeing just how many other cases of the exact same treatment other reviews show.
I paid what I was being charged, and asked for explanations by Ms. Fernandes Teles what the documents meant. I do not speak Portuguese, and needed to know what they said in order to file my insurance claim. She continued with her aggressive tone. At one point I asked her if that tone was necessary, seeing as I had already accepted and paid the charge, and thereby taken responsibility for the damage. My pregnant wife said that we are guests in your country, and deserve better treatment than we were given. Ms. Fernandes Teles promptly replied "You are not guests in my country. Because you are trying to fool me." A shocking thing to say by someone in a service profession. I have sent my complaint about their customer service directly to Turisprime. But I can only add my voice to those many others who are warning people of ever using Turisprime. Just stay away! Pay the higher fare to rent a car somewhere else, and get treated like a valuable client instead of being bullied.
Be very careful renting from Turisprime. I got a good deal on the rental through Auto Europe and the car was nice. However, they really pushed the Insurance hard. My home insurance and credit card covers accidents so I declined. When I returned the vehicle they found two minor scratches on the wheels and charged me 615 Euros! I told the rep that this sounds like a scam and he said "I don't care if its a scam".! Look at the pictures so you could see what cost me $704. My credit card insurance covered me (except for the 115 Euros VAT). He also told me about 25% of cars come back damaged. Turisprime doesn't make money on the rental, they make money on the back end for damages!
Is Turisprime legit?
Turisprime earns 63% level of Trustworthiness
Good Credibility Notice: Turisprime rated around 63% by Complaints Board. Generally safe, but exercise caution in information sharing.
We found clear and detailed contact information for Turisprime. The company provides a physical address, 5 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for turisprime.com can be seen as a positive aspect for Turisprime as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Turisprime's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Turisprime.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Turisprime.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Turisprime.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The turisprime.com may offer a niche product or service that is only of interest to a smaller audience.
- Turisprime protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Turisprime. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Turisprime complaint handling
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Turisprime contacts
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Turisprime phone numbers+351 210 410 377+351 210 410 377Click up if you have successfully reached Turisprime by calling +351 210 410 377 phone number 3 3 users reported that they have successfully reached Turisprime by calling +351 210 410 377 phone number Click up if you have UNsuccessfully reached Turisprime by calling +351 210 410 377 phone number 0 0 users reported that they have UNsuccessfully reached Turisprime by calling +351 210 410 377 phone number100%Confidence scoreHead Office+351 210 410 374+351 210 410 374Click up if you have successfully reached Turisprime by calling +351 210 410 374 phone number 1 1 users reported that they have successfully reached Turisprime by calling +351 210 410 374 phone number Click up if you have UNsuccessfully reached Turisprime by calling +351 210 410 374 phone number 0 0 users reported that they have UNsuccessfully reached Turisprime by calling +351 210 410 374 phone number100%Confidence scoreLisbon Station+351 210 410 372+351 210 410 372Click up if you have successfully reached Turisprime by calling +351 210 410 372 phone number 1 1 users reported that they have successfully reached Turisprime by calling +351 210 410 372 phone number Click up if you have UNsuccessfully reached Turisprime by calling +351 210 410 372 phone number 0 0 users reported that they have UNsuccessfully reached Turisprime by calling +351 210 410 372 phone number100%Confidence scoreLisbon Downtown Station+351 210 410 376+351 210 410 376Click up if you have successfully reached Turisprime by calling +351 210 410 376 phone number 1 1 users reported that they have successfully reached Turisprime by calling +351 210 410 376 phone number Click up if you have UNsuccessfully reached Turisprime by calling +351 210 410 376 phone number 0 0 users reported that they have UNsuccessfully reached Turisprime by calling +351 210 410 376 phone number100%Confidence scoreOporto Station+351 210 410 379+351 210 410 379Click up if you have successfully reached Turisprime by calling +351 210 410 379 phone number 1 1 users reported that they have successfully reached Turisprime by calling +351 210 410 379 phone number Click up if you have UNsuccessfully reached Turisprime by calling +351 210 410 379 phone number 2 2 users reported that they have UNsuccessfully reached Turisprime by calling +351 210 410 379 phone numberFaro Station
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Turisprime emailsinfo@turisprime.pt100%Confidence score: 100%Support
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Turisprime addressAvenida Severiano Falcão, 9, 2ºA, 2685-379 Prior Velho, Lisboa, Portugal
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Turisprime social media
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