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Trustmark Companies
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2.4 27 Reviews

How responsive is Trustmark Companies's customer service?

9 Resolved
2 Unresolved
On the path to perfection 🏔️
Trustmark Companies has a very responsive customer support, but for a perfect rating, they’d need to visit ComplaintsBoard more frequently to check complaints and respond to them promptly 😉 As for reviewers, we can advise them to carefully read customer complaints (both positive and negative) and note aspects that can help in efficient problem-solving.
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Trustmark Companies reviews and complaints 27

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Trustmark Companies NO REAL/PROGRESSIVE CUSTOMER SUPPORT

NO REAL/PROGRESSIVE CUSTOMER SUPPORT.The company just wants people to join for the insurance but would not provide any support for account related inquiry or about benefits. I have tried reaching out to them at least four time with just one single question. Twice they just resolved the issue without any contacting me. They did not even acknowledge my initial application submission for months and did not approve the application for additional month. By the time, The deadline for which I'd gotten this insurance was passed and it was useless for me.

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I. McLaughlin
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I have never had a worse experience with health insurance in my life. The patient is expected to do all of the leg work toward getting a claim paid. I have resorted to paying out of pocket and submitting claims to Trustmark myself, in hopes of being reimbursed. I currently have a nearly $2,000 *** that is about to be sent to collections. It is for an IUD which was supposed to be covered at 100% per the *** Act. I have made numerous phone calls to AMPS, Trustmark, and my healthcare provider to try to get this resolved. I'm going to end up having to pay this *** myself, which I think was their plan from the beginning.

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B. Fadel
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I don't know why Trustmark has so many bad reviews, but I've had great experiences with customer service. If there is a wait time, then it's not long (definitely less than 10 minutes). I've called several times, and each time I spoke with someone very patient and sweet. They were understanding and helpful. It's not Trustmark's fault if the provider doesn't actually use the information on the insurance card you provide.

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K. Spinka
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My company now has this plan - I have to pay the first $5,000 out of pocket!WTF.

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M. Ernser
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Horrible *** Consistently saying we are out of network and denying claims. We have used the same pediatrician for years which IS in network. Almost every *** we have to fight.

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Trustmark Companies DO NOT WASTE YOUR MONEY

DO NOT WASTE YOUR MONEY...THEY WILL NOT PAY UP...I have 2 policies with this company...also 2 legitimate claims...was told by one rep. that I am supposed to recieve $$ , then claim is denied...now they are "reviewing" it again and requesting all documentation be sent to them ...AGAIN. It took them 5 minutes to deny my claim...now over 5 months to review the same information they had from day 1. Worthless, lying company... I don't want to give it any stars...but you have to click at least one in order to leave your comment... THIS COMPANY IS A CON

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H. Cummerata
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Trustmark accident only paid the part of my husband claim they keep stalling and asking for more stuff every time I turn in what they say they need to release our claim money then they need something else because he was in the hospital for 12 days and they dont want to pay the hospital stay with is $2250 or the $500 a day its okay for them to pay the little stuff but when it comes to the big stuff they keep stalling even after sending them everything they say they need.

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Trustmark Companies I have never had a worse experience with health insurance in my life

I have never had a worse experience with health insurance in my life. The patient is expected to do all of the leg work toward getting a claim paid. I have resorted to paying out of pocket and submitting claims to Trustmark myself, in hopes of being reimbursed. I currently have a nearly $2,000 *** that is about to be sent to collections. It is for an IUD which was supposed to be covered at 100% per the *** Act. I have made numerous phone calls to AMPS, Trustmark, and my healthcare provider to try to get this resolved. I'm going to end up having to pay this *** myself, which I think was their plan from the beginning.

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A. Nikolaus
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FAKE NEWS.I have claims that haven't been paid from 3/4. It is now 3/23/2022.Ridiculous. This place is such a joke, it's not even funny. I'd honestly be better off being a cash pay patient at this point. Is this even a legit insurance? Is this a Ponzi Scheme? Why are me and my fellow co-workers paying this absurd amount, and IT IS COVERING NOTHING.10/10 DO NOT RECOMMEND. DO NOT USE THIS INSURACE. I REPEAT, DO NOT USE THIS INSURANCE.

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R. Beer
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Canceled Policies almost one year ago and this company continues to submit policies to my employer & receive payments from my pay check. They refuse to talk no for an answer. I am entitled to a claim and my money back, but I did not file the claim yet.

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M. Hudson
Ruffin, US

I have been trying for weeks to get a claims representative to call me back on a life insurance claim status. I called customer service several times and spoke with them. they sent messages to the claims representative to contact me. Still no contact. As a grieving parent we should not have to be given the run around and go through additional stress to get responses from the company. We are already going through a lot of stress and the lack of response and hassle to keep contacting the company is uncalled for. I'm giving 2 stars because the customer service representatives i spoke with were very nice and tried to resolve the concern.

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D. Vandervort
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This business is a complete joke. Taking my money every payday for premiums and can't even get my surgical approval completed. I am a nurse that cannot walk on my left leg due to the serious pain. My surgeon has had me on the schedule for 5 weeks to replace my knee and they have been told twice by Trustmark that my paperwork is being "reviewed" for my surgery but yet when I called Trustmark myself, today, they tell me that they "do not have anything" from my doctor. It is coming down to the wire as my surgery is on 4/11/2022 but now, I am afraid it will be postponed. It is terrible! I was told that Trustmark would say that they did not have anything from my doctor and sure enough, that is exactly what they said. My fellow co-workers have told me of their surgeries being cancelled/postponed because of this. I thought maybe they were exaggerating but I now know, they are telling the truth! Pitiful, just pitiful.

Is Trustmark Companies legit?

Our verdict: Trustmark Companies has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Trustmark Companies's position as a benchmark of trust and quality within its industry. Users and clients of Trustmark Companies can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Trustmark Companies earns 100% level of Trustworthiness

Perfect Trust Endorsement: Trustmark Companies achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Trustmark Companies. The company provides a physical address, 4 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 81% of 11 negative reviews, Trustmark Companies is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

A long registered date for trustmarkbenefits.com can be seen as a positive aspect for Trustmark Companies as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Trustmark Companies's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Trustmarkbenefits.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Trustmark Companies and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Trustmarkbenefits.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Trustmark Companies.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the trustmarkbenefits.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
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Trustmark Companies I have been trying for weeks to get a claims representative to call me back on a life insurance claim status

I have been trying for weeks to get a claims representative to call me back on a life insurance claim status. I called customer service several times and spoke with them. they sent messages to the claims representative to contact me. Still no contact. As a grieving parent we should not have to be given the run around and go through additional stress to get responses from the company. We are already going through a lot of stress and the lack of response and hassle to keep contacting the company is uncalled for. I'm giving 2 stars because the customer service representatives i spoke with were very nice and tried to resolve the concern.

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C. Rippin
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Im try to resolved my claim and I keep getting the run arounds my claim was filed on Dec 5 th I had a accident on Dec 2 Bd I was paid for that then I had a surgery on the 6 th of Dec so I never got paid for the the short term disability u take 135$ out of my check every two weeks for this service that i cannot seem to received . Ive been sent to several I mean several people no respond or your claim lasped to we have no knowledge of this to Ill send u back to claims to send me to underwriter to we resolved it give us 3/5 business days well its been a month no resolved yet . Im confused but if u send my money back u took back out of my check that should resolved my bills issues . Because they never stop to the last person I was on hold to too send me too someone voicemail to b push to the side again . I have all documents in and my check stubs with proof of u taking money out my check . To get the same I dnt know whats going on answer to oh give us a couple of days to resolved it *** and u continue to take from my payroll check over and over again .

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A. Runte
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Trustmark. I have been trying to cancel my long term insurance for a month. I cannot get help on the phone. I've been put on hold for an hour, then they disconnect me. When I finally did talk to someone, they said I was not in the system. I faxed the form for cancelation, they ignored me. I put a stop-hold at my bank but they just use another shell company to withdraw my money. My next move is to cancel my bank acct which I've had for over 30 years.

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K. Braun
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They set up an account without mine or my husband's knowledge. They refused to speak to me on the phone. They only wanted to speak to the male of the household even though my name was on the account. The agent said that it was tied to my husband's employer, but when my husband later called they said it was because he wasn't tied to any employer. They lie through their teeth and set up accounts without knowledge and then *** you an arm and a leg.

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G. Mraz
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Unbelievable experience that is still unresolved. From a practitioners POV, I would steer clear of any association with trustmark. No one is able to answer questions. You are in hold for *** minutes, and all *** representatives *** you off to other employees.

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Trustmark Companies I would give less stars if i could

I would give less stars if i could. I signed my wife and I up for life insurance with a long term care rider because our state requires it. Once i got the policy, i noticed she was not on it. i called and it was too late to add her. So even though i filled out the paperwork for her they will not put her on the policy because open enrollment is over. I pointed out that my premium is twice what it should be for one person, so that should be a dead give away. They still refused to add her and were still going to charge he double amount. Needless to say, policy was cancelled and I told them what I think of them. DO NOT USE THESE CROOKS!

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Trustmark Companies DO NOT place your health insurance coverage with this carrier

DO NOT place your health insurance coverage with this carrier. I have provided group health coverage for my employees through Trustmark for the past three years and the experience that we have had from beginning to end has been horrible. We are moving our coverage as of 12/1. Claim payment delays like you can't imagine. One of my employess is being threatened by a collections agency because of outstanding bills and all that Trustmark can say is, "we are analyzing the bills, we are having difficulty negotiating with the hospital." Again I repeat, DO NOT purchase health insurance from Trustmark. You will be extremely disappointed by the service you receive. Believe me, this is an honest and accurate review of this health insurance carrier.

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Trustmark Companies Horrible company to get a claim reviewed let alone paid out!

Horrible company to get a claim reviewed let alone paid out! Lots of loop holes in their Accident Policy to benefit them and not payout. My husband lost two of his fingers to a table saw. He is a police officer. Trustmark will not pay out for the loss due to not loosing his fingers all the way to the hand. His fingers are no longer functional-able due to what is left. He may never return to his job. It also took six email attempts and one fax from our Doctor's office before they even said they received the claim application. The forms to fill out for a claim are overly lengthy and require additional documentation of xrays, operational reports,proof of ambulance transport, and bills that typically are not processed right away. I am disappointed and regret all of the money I have paid into this company.

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Trustmark Companies This business is a complete joke

This business is a complete joke. Taking my money every payday for premiums and can't even get my surgical approval completed. I am a nurse that cannot walk on my left leg due to the serious pain. My surgeon has had me on the schedule for 5 weeks to replace my knee and they have been told twice by Trustmark that my paperwork is being "reviewed" for my surgery but yet when I called Trustmark myself, today, they tell me that they "do not have anything" from my doctor. It is coming down to the wire as my surgery is on 4/11/2022 but now, I am afraid it will be postponed. It is terrible! I was told that Trustmark would say that they did not have anything from my doctor and sure enough, that is exactly what they said. My fellow co-workers have told me of their surgeries being cancelled/postponed because of this. I thought maybe they were exaggerating but I now know, they are telling the truth! Pitiful, just pitiful.

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Trustmark Companies We have been insured by StarMark/Trustmark for several years

We have been insured by StarMark/Trustmark for several years. We will hopefully be switching to a new company after we were denied coverage for a MEDICAL issue concerning my daughter's eyes (she has three defects with her eyes that have caused learning disabilities among other things). Because the treatment for her eyes is "therapy" as opposed to surgery - Trustmark won't cover it. It's a $5,000+ outpatient treatment. We've appealed and been denied for the second time. Apparently they would much rather have her undergo surgery which would cost MUCH more than to help us pay the $5,000. This therapy would improve not only her learning capabilities, but also her reflex time, ability to properly absorb light, and ability to play sports and much more. With the denial for coverage I'm convince Starmark/Trustmark does not exemplify good decision making nor strong family values. I would highly encourage companies searching for good coverage to go elsewhere!

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Trustmark Companies I have been with this bank for years and they are nothing less than terrible

I have been with this bank for years and they are nothing less than terrible. Recently a card was ordered on my behalf by the bank because they received word about possible fraudulent activity. I have checked my transactions and see nothing that would be considered fraudulent. When I asked about it and said I did not request this, the customer service representative *** became really rude and short. When I asked if I could close my account with them, she told me "You need to have another Trustmark account to close this one" which I said no that doesn't seem right I don't have to have one with you at all. She then got even more upset and short. This bank has been nothing short of an inconvenience and they are some of the worst representatives I have ever had the displeasure of doing business with. I recommend to anyone who has an account with them to end it very soon as they do not care about you at all. Also when I told her that I was not in town to get the new card ,that I didn't request, she basically said tough luck there's nothing we can do.

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Trustmark Companies Im try to resolved my claim and I keep getting the run arounds my claim was filed on Dec 5 th I had a accident on Dec 2 Bd I was paid for that

Im try to resolved my claim and I keep getting the run arounds my claim was filed on Dec 5 th I had a accident on Dec 2 Bd I was paid for that then I had a surgery on the 6 th of Dec so I never got paid for the the short term disability u take 135$ out of my check every two weeks for this service that i cannot seem to received . Ive been sent to several I mean several people no respond or your claim lasped to we have no knowledge of this to Ill send u back to claims to send me to underwriter to we resolved it give us 3/5 business days well its been a month no resolved yet . Im confused but if u send my money back u took back out of my check that should resolved my bills issues . Because they never stop to the last person I was on hold to too send me too someone voicemail to b push to the side again . I have all documents in and my check stubs with proof of u taking money out my check . To get the same I dnt know whats going on answer to oh give us a couple of days to resolved it *** and u continue to take from my payroll check over and over again .

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Trustmark Companies No stars for this company

No stars for this company. I have been waiting on my second dbl for 11 days, and called this company everyday about the status of the check. I was told by a manager, the check was sent, and once it goes in the mail, there is nothing he can do about it. I called and left a message for him, (***) yesterday 10/4 stating, the check was not delivered, please cancel that check and issue me a new one. I get a call from my Rep, stating, she will cancel that check and issue me a check from 9/23 and 10/8 and have it sent in the overnight mail. REALLY! So, I just did their job! Let's see if I receive the checks tomorrow. I would check with other companies before taking out dbl insurance with Trustmark. The customer service reps are nasty, my Rep had no idea how much my policy was for, it has been a nightmare. I will be canceling this insurance once I go back to work.I was so disgusted with the way I was being treated, I found the CEO'S phone number, left him a message, it's been over 24 hours no return phone call thus far. No professionalism at all in this company.

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Trustmark Companies I was forced to buy Long *** by the ***

I was forced to buy Long *** by the ***. I literally could not find a provider, because I am too young. My union was able to find a company (Trustmark) that would provide care for a flat rate for all members in order to ensure compliance. Working with Trustmark has been a living nightmare. Every time I get a paper ***, I cringe and have to walk away. It is that bad. Don't bother registering your account; it doesn't let you pay from your online portal. The monthly statements have this little box in the left corner, talking about how you can pay your *** online. What they don't tell you is that there's a code needed to make a payment. If your statement doesn't come with the code (unique to that billing statement, mind you), you're SOL. I have sent countless emails, spent inordinate amounts of time on the phone, just trying to pay the ***. I hate sending checks in the mail. It's bad enough I was FORCED to get coverage, even though I'm too young to have it to start with. Then I have to pay postage or spend an hour or more every time I get a statement JUST TRYING TO PAY THE ***! I have NEVER had such a hard time trying to pay a ***, especially for a service I did not want to start with. WILL NEVER RECOMMEND TRUSTMARK TO ANYONE, NOT PEOPLE I HATE!

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Trustmark Companies They are the absolute worst at customer service

They are the absolute worst at customer service. Instead of trying to help, they'll say, "well, I don't know. I don't know what else to do." They're customer service is worse that Comcast and that's saying a lot. They don't care about their customers and it's evident whenever you have to call them. Even their claims website is contrary. I paid my policy premiums and they're still saying I owe them almost $500. When I called to speak with someone, she says, "Well, I don't see it so I don't know what you're talking about." I tried to explain to the lady what was going on and she absolutely refused to listen! Today was my last straw when I called to get access to the website and was told to clear my cookies and close the browser. Easy peasy, right? Nope, I did everything she said and the website still didn't work. I told her this and her response was, "Well, that's what you're supposed to do. I don't know what else to say." I asked for someone else, she put me on hold and gave me something about maybe deleting data from farther back. Finally, I just asked to get the paperwork through email (which is a joke) and hung up the phone. It's ridiculous that I can't access my claims online without deleting all of my browsing data. What kind of website is this? Everything about this company is a sham. I absolutely hate this company and I can't wait to be rid of them and all of their crap. They are con artists and I just want to be done with them.

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Trustmark Companies This is actual correspondence that I typed up and sent to my HR coordinator at work:I have been extremely frustrated with this situation for

This is actual correspondence that I typed up and sent to my HR coordinator at work:I have been extremely frustrated with this situation for almost a month of back and forth. Trustmark keeps telling me to call the provider and the provider keeps telling me to call Trustmark. This is in reference to service date REDACTED. My provider: REDACTED - Dr. REDACTED is in Cigna's network. He shows up as a provider on Cigna's website and their office assured me that they fully participated in Cigna's network. I have met my $500 deductible (I actually overpaid it by $16) in accordance with my employers HRA. Trustmark keeps flagging an alleged "out of network" expense of $144 and some cents. This amount should be covered and both Trustmark and the provider need to have communication with each other instead of using me as third party communication. The provider Dr. REDACTED is in network, he is listed as the supervisor on the billing, and his P.A. REDACTED who appears on the billing has nothing to do with the provider information. Please try to get this cleared up quickly, as I am scheduled to have a procedure with this provider next week on REDACTED and would have to cancel it if either you or the provider cannot communicate to update his network information. The last I spoke with the provider was about a week ago and they said they would contact Trustmark. I do not know if they did this and I would like to be kept updated. I have been in need of the services of a Urologist due to blood being found in my urine almost a year ago. Due to lack of effective communication, I have still not received the medical care that I need. I hope I do not have to cancel next weeks procedure; which would yet again post pone me finding out if there is something wrong with me which needs to be treated. UPDATE: No communication occurred and I ended up paying that $144 just to end the headache... I will never get it back either... Trustmark refused to communicate and lied about it.

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Trustmark Companies Trustmark is a disguised subcontractor employed by PSERS, unfortunately completely unsupervised, and unaccountable as a departmental "shell"

Trustmark is a disguised subcontractor employed by PSERS, unfortunately completely unsupervised, and unaccountable as a departmental "shell" which is known as Health Options Plan or HOP (retiree insurance group) in ***., sometimes known as CoreSource from IL)It has required four months to make all the hidden connections from HOP to TRustmark (CoreSource) to PSERS. None of the above publish names or direct phone numbers for any person or department.After Trustmark false statements to me and their repeated "pass the buck" phone contacts from me, I began to communicate solely in writing. I have written copies of all correspondence below.Trustmark incompetence involved four consecutive Process errors and repeated denial of their own process flaws in simply allowing retirees to apply for insurance coverage *** delaying my coverage approximately six weeks. PSERS refused to accept accountability or to intervene with terrible process errors and verbal abuse of HOP customer (me) by *** (CoreSource) subcontractor When Trustmark/CoreSource errors in their Process were finally acknowledged (by PSERS, NOT by Trustmark), the next round of errors began with more incompetence and Trustmark ignorance of Trustmark's own system of nonexistent proof of insurance for retiree to share with providers -- missing or no insurance cards. Errors on proof of coverage delayed another month coverage for medical supplement, and vision insurance (now corrected after two months). Both dental and prescription insurance have continuing errors to this date (four months), such that my dentist's shock (at Trustmark's camouflage and denial) and with unusual provider patience and compassion are trying to help me gain proof of dental coverage for me.Finally, now after four months of ignorance and errors, it is clear that Trustmark is invoking illegal pricing by "bait and switch" tactic, which is published, *** promise of unchanging (lifetime) rates for Trustmark insurance coverage, in combination of a personalized statement of published rates for me (personally) which HOP refuses to honor. HOP (TRustmark/CoreSource) has forced me to buy (with threats of cancellation to *** Part D) their insurance at at a higher rate than my published, personalized (lifetime) rate, which Trustmark/CoreSource/HOP they claim that they will lower next year . . . This switch is in spite of the fact that I am younger (therefore less costly to insure) than their actuarial rate tables, in spite of the fact that I received "personalized" rates and in spite of the fact that HOP (Trustmark/CoreSource) promises stable rates for lifetime in their glossy marketing materials.Trustmark (subcontractor) is enmeshed in incompetence and in Process flaws and logistical errors, unaccountable to retiree customers, unaccountable to PSERS, anonymous to all by name and address, working through a shell called "HOP" in ***, *** and using illegal bait and switch marketing.

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Trustmark Companies I have emailed this company several times with questions regarding my policy

I have emailed this company several times with questions regarding my policy. I never hear back. No support. Not poor support, none, zero, nothing. No response. Endless hold times. Why am I paying this company? I tried to add a beneficiary. I filled out the form and emailed it. Weeks go by nothing. I try again and again. No response. I reported them to the states insurance commissioner's office.

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B. Adams
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In October, I purchased Trustmark LTC insurance for myself and my husband since this is a recommended insurance provider by my employer.I changed my mind in November and called Ttrustmark to cancel my policy during the trail period. I was told on the call that I would get refund and there wouldnt be any further chargers going forward. However, I was still charged for the policy in the following two months.In January, I received a mail saying that Trustmark will stop charging me after Jan 3th. Why is there a delay in cancellation?

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Trustmark Companies I lost my job Dec 3 2021 and called Trustmark December 6 to cancel my insurance required by my employer

I lost my job Dec 3 2021 and called Trustmark December 6 to cancel my insurance required by my employer. I was told I would be charged for December because they were so far out on canceling in Washington but I would get a refund. In January they hit my bank account twice and bounced my account. I had to close the account to stop them from continuing to take money for a canceled service. I want my premium for Dec and January returned via check. I am not giving them further access to steal from me.

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Trustmark Companies In October, I purchased Trustmark LTC insurance for myself and my husband since this is a recommended insurance provider by my employer

In October, I purchased Trustmark LTC insurance for myself and my husband since this is a recommended insurance provider by my employer.I changed my mind in November and called Ttrustmark to cancel my policy during the trail period. I was told on the call that I would get refund and there wouldnt be any further chargers going forward. However, I was still charged for the policy in the following two months.In January, I received a mail saying that Trustmark will stop charging me after Jan 3th. Why is there a delay in cancellation?

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Service Type: Residential Service Account: *** Account: *** Reached: ***Ext: Day Phone: Impacted Phone: *** Accept Agreement : 1 During the month of October, which is open enrollment for school systems, a representative from Trustmark presented information to the employees about $100,000 Guaranteed Life Insurance policies. They stated that if we wanted more information, and to meet one-on-one to note that on our paperwork and someone would be in contact; so I noted that I would like to get more information. The rest of the month came and went and no one contacted me. I never heard anything else about this company or their policies. On December 15, I received a life insurance policy in the mail from this company. It stated that I had electronically signed for this policy on November 17 and the agent was Terry Moore. THIS DID NOT HAPPEN. I called and explained the situation and requested that the policy be cancelled. The Customer Care Representative put the request in and stated that I would receive cancellation confirmation in the mail. On January 19, I receive the cancellation confirmation letter stating that the policy was cancelled effective January 1. However, at the end of the January I notice that my paycheck was short but without my paystub I was unable to verify why. On February 11, I received a refund check from the company for one months premium. On today, February 26, I was able to get my January and February paystubs and for both months, policy premiums had been deducted from my check but the policy was cancelled effective January 1. I called the Customer Care line and explain everything in this description and then I am told that one policy was cancelled but there are two policies in my name and the second is still active. When I called on December 15, there was no mention of two policies and I only received the policy information for one in the mail. The representative stated that he would request the second policy be cancelled but hung up on me because he wanted to tell me how the events transpired in October and I t Product_Or_Service: Universal Life coverage Account_Number: JQZ7LK

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Trustmark Companies After my bank account was hacked I contacted the company with my updated banking information in a timely manner

After my bank account was hacked I contacted the company with my updated banking information in a timely manner. They were late taking my automatic payment out of my account by 5 days. Now they took the monthly payment out of my account not 1, not 2, not 3, BUT 4 times. Who knows how many more withdrawals will come? Attempts to contact the company but only to receive attitude from agents, lies about late payments ( HOW WHEN IM AUTOMATIC MONTHLY WITHDRAWALS), and excuses about issuing refunds. A manager needs to call me ASAP and discuss the problem, why it is occurring and what the resolution will be. Thank you.

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