TripAdvisor
reviews and complaints

Went to have brunch with my husband and mother on Wednesday 20 October, which I've done on numerous occasions, only to be informed by a very rude young member of staff that they "no longer serve members of the public, only guests". We were informed they may bring back brunches for "members of the public", but they are unsure when this might happen. Left feeling very disappointed and very annoyed at the rude attitude of a front of house member of staff. Obtained Manager's details but she is still to respond despite being prompted. Have contacted Head Office but have just received automated response saying they will respond sometime. Have championed them for over a decade but no longer

September 10, 2021. Booking for the Best Western Plus in Elizabeth City, NC
We arrived and checked in late afternoon. The room we were given was disgusting. The bathroom had mold growing on the walls. Door was wet at one time and the laminate was peeling off. Holes in door from maybe a fist? lamps shades had cuts in them. Room smelled and bedding was damp to the touch. We could not stay in this room.
We left and found another hotel in the area. We would like a refund of $143.99.
Called Best Western that day and have not heard anything from them.
I will be disputing the charge on my credit card.

We have all had this happen. You get delayed and you miss your rental car pickup. This is what happened at the Phoenix Airport dealing with Nu Car Rental Confirmation: #6650413539NU
Our flight was late. We went to pick up our rental car. They were going to shuttle us to the rental car area. There was no one to be found. Apparently Nu Car Rental does not have a plan for after hours. We went and rented at a competitor and thought we would straighten out the finances later.
After returning home I called Expedia first. This car was rented on Expedia Itinerary #[protected]. Expedia immediately said that it was Nu Cars problem. Called Nu Car and you guessed it they said it was not their problem it was Expedia problem.
Long story short. No money back. Do your self a favor. Get your qoute on line and than go directly to the hotel or car rental and they will meet that price and you are dealing with them directly. Something wrong with the room, no problem. Third party rental is really just our problem.

my partner went to book one of your property's for a weekend away next march 25/ to the 28th march 2022, wayside self catering cottage, when you put in the dates the price you are given is £367, so he put in his card details to pay the deposit of £110. he gets a reply saying the owner will come back to us to confirm the booking, 2 hours the owner comes back to say there a problem with the price and the price is wrong and he will investigate and come back, we receive another e-mail shortly from him saying the price has gone up by £50, so we haven't booked it, we did this on Monday and the price hasn't changed, still showing the original price £367, i do believe there a law saying if you advertise something for a price you have to honour it and not change it willy nilley, i think you as a company should be aware the owner is doing this and I'm interested to here what you have to say before I report this to fare trading's

I booked a tour on 8/20/21 on Trip Advisor for a Lower Antelope Canyon. I was charged 83.00 per ticket. I found out that if I would have book directly with Ken's Tours in would have been 64.66 per ticket. I called National Park Express they said I should cancel and book directly. When I tried to cancel ...they told me no refunds. I never expected to be ripped off by Trip Advisor.

1 evaluated hotel based on some email request
2 later get another rating request from tripadvisor
3 filled out a ton of questions, provided comment
4 damn, then get more request pages for ratings
5 damn, get 200 minimum character request
6 okay did all that
7 then I have to review my profile?
8 [censored], then I have to sign in?
9 [censored] you! Kill the app.

I paid $180 to insure $550 and have provided 2 letters from Cardo doctors and one from my General Doctor and they are tying it into vivid and denying my claims siting preexisting condition. I had heart surgery in 1989 and have traveled over the Globe since even with Globus...

Be aware they are telling me they will give me a credit and that is their scam I should get a refund. Globus keeps the insurance money and pays a fee to AON to administer the denial of the claims.

George Ryniak

Dear Trip Advisor,
I happened to notice that under the reviews of the Duke University Golf Club, you have posted on our site, four 1 STAR terrible reviews. I had never seen these before so I decided to look these up. Here is what I found:
1) October 2012 - Customer complained that he was a Diamond Club member - I have been here since 1988 and we have never had a ‘Diamond' Club. Also, he said the fees were $175. We don't have any set of charges that add up to that today in 2021 much less in 2012.
2) May 2013 - Customer was disappointed in the Greens. Our greens were rebuilt in 2016 and Golf Magazine reviewed them as ‘Some of the best greens in the Southeast."
3) April 2015 - Customer complained about no grass in the fairway. We had suffered an awful winter and had a lot of winterkill on the number 9 fairway. We discounted our greens fees and told every customer about it before they teed off. This weather related problem was resolved by early June 2015.
4) April 2016 - Customer complained about slow play and dormant grass as the temperatures had not brought the grass back to green. According to national weather reports, North Carolina had cold temperatures with far higher than normal rain levels. Both of these conditions will hinder the golf course from being in excellent condition. Again, in April 2016 - we had discounted rates and told all customers, especially those from the north, that are used to seeing green grass in April that temps were too low to get our dormant grass to turn green and our turf was extremely wet.

My question is that businesses are constantly improving year to year and no successful business can afford to stand still. That is certainly the case in our more recent TripAdvisor reviews posted past the installation of our new greens in 2016 where there are no ratings of 1 STAR. How on earth can reviews that are EIGHT years, SEVEN years, FIVE years and FOUR years but still be allowed to remain posted? The end result is that it drops our overall rating to 4 which is extremely unfair to any business. Especially those that are impacted by weather conditions that are out of their control. If you are trying to share with consumers what they might expect when they arrive at a place of business, shouldn't there be a reasonable time limit (3 years) to these posts?
Clearly, your allowing reviews to remain posted that are more than three years old, don't provide your customers with a true and current account of a business, it's customer service or facilities. That is incredibly unfair and can potentially extremely damaging to the business and the bottomline of an already tight budget. Additionally, any serious person looking at your STAR ratings and then read reviews won't take them seriously - for example - what if in a given business the TripAdvisor reviews were dozens upon dozens of five star and then, in the last year, they were ten 1 star reviews averaging out to a four star rating. How are you helping your consumer by that?
I'm asking that you please remove these four old posts and give us a fighting chance to have a better rating for the Duke University Golf Club on TripAdvisor. Sincerely,
Edward A. Ibarguen, PGA
Duke University Golf Club
3001 Cameron Blvd.
Durham, NC 27705
919.681.6161
919.906.9534

We have a villa in Thailand

It was booked in Nov 2019 by guests through TripAdvisor

We have still not been paid USD4, 500 for the booking

We have tried for weeks and weeks to contact TripAdvisor and we have 200 autmaomated reples saying we will receive help BUT STILL NO PAYMENT.

I am deaf and have informed TripAdvisor many times BUT they continue to send me automated replies asking me to call them.

HOW?

1) Trip Advisor (TA) does not "allow" reviews of AIRPORTS (?!)
2) The "function" exists, but reviews (multiple attempts, until wrote and asked!) won't get posted! Disable this "function", if it is NOT "allowed"
3) Has now (since?!) "brick and mortar" stores at airports ?!
[ All of the above has to do with my discoveries vis-a-vis TORONTO's horrible airport experiences — July 2019, but since 1989 actually!]
— too exhausted to rewrite everything again, but the above three points are the gist of the problem with TA.

I listed my property with trip advisor and they rented it. They were suppose to pay us for the rental the day after the peop0le checked in. They did not. We are now into day two and they told me they need to confirm that the people checked in but supposedly they do not answer. Trip Advisors agents are all liars. Going into day three and I'm about 7 hours from bringing the police and removing them from the property. Do NOT do business with these crooks! You all have been warned!

I called Reservations.com on the 18th of April, 2019, and made a reservation for the night of June 29th at the Crowne Plaza Times Square.
The agent asked for my credit card number to charge me for that night, never mentioning that it was non refundable. I found out only when I received the confirmation e mail.
As luck would have it, our plans changed. I called Reservations.com to cancel the reservation, and asked for a credit to my charge account, explaining that I was not told up front that it was non refundable.
They claimed that they told me. I asked if I could listen to the recording. They said that I could not, and that they would review it and get back to me. As I expected, they told me that I was not entitled to a credit.
I then called the Crowne Plaza for assistance. They cancelled my reservation and said that they would contact Reservations.com on my behalf. They still refused to credit my account.
On Reservations.com website, they claim that customer service and satisfaction is a priority.
I am totally disappointed with this company, and of course, I am out $420.00.
They should be ashamed of themselves,

We ordered a tour from Tripadvisor for a 12:00 noon tour of kremlin armory in moscow. We received a confirmation from trip advisor of the tour beginning at 12:00. On careful inspection of email voucher states 10:00 noon is the time for the tour. We called for clarification, and TripAdvisor was completely useless. They could not tell me when we should show up. They could not change the ticket, they told me I had to contact the vendor, but of course, the vendor has no support telephone number for me to change or clarify the when the tour actually begins.
I find it very strange that I buy a ticket from TripAdvisor, there is a inconsistency between the times of the tour and TripAdvisor will not correct the problem

honestbroker
Courtenay, Canada

1 post
Euro Hire Drive Bathgate Scotland. Scoundrels.
29 Oct 2018, 11:04
Save
I would advise anyone not to rent from this company. They have lots of minor damage on their cars which they note on the rental agreement, but then they find barely noticeable scuffs on the vehicle and charge you for the damage. You can not disagree with them or challenge them as they just nod their heads and charge you anyway.

Not a reputable company to deal with.

- this is not an honest review about our company - and the person that has started a forum about our company is not on any our records as ever being a customer with us! This is slander and the use of derogatory comments is disgusting.

I demand that this is removed, as it is clearly against your policy on your forums.

Thank you

Kind Regards

Office Manager
Euro Hire Drive

Maya jewelers st thomas usvi. This store formerly known as Spectrum jewelers same location just changed name. Same game though, RIP OFF! Do your homework on scam report they go back about 10 years under spectrum and maya also on trip advisor where the review rating is not what it looks like 165 reviews i think is because the manager Kim weekly post reviews under different e mails it over shadows the bad reviews get 1 bad reviews she will post 2 or 3 fakes plus rebuttal they mostly rip about 20% percent of there customers during season time they will never give you full garauntee in writingbuyer beware alex and kim.

having forgotten my password, have sent about 6 requests for email to change my password without reply. Want to log on!

Have been reporting on hotels etc for some years and you tell me I, ve reached level 19 (I think) and only need one more to accomplish a particular level.

I have reported on hotels in England, Hungary New Zealand, Australia, Singapore, Malaysia, and would like toreport on a recent visit to Norfolk Island.

My wife and I discovered a wonderful B&B in a small western New York village. We think it is a terrific lead for a new rating. We'd like to submit a very positive review but cant find a way to do so. Three times I asked the same question on your chat board. It was never answered and then I was informed that I had used my quota of questions and closed me out.

Tim Green
Wellesley

Maruba Resort was somehow registered on San Pedro Ambergris Caye Belize which doesn't exist in San Pedro. We have called and contacted trip advisor to PLEASE correct the error whiteout much success . Can trip advisor delete this information completely from the San Pedro page. A review was written by someone who wrote on the false site on a hotel which doesn't exist . We ask you once again delete whole site from trip advisor .