In plain language, I did not receive what I was promised. The deal was changed after I paid my money.
Tripcentral specifies the packages as based on the number of DAYS.
Tripcentral advertised BOTH 7 day and 8 day vacations to the Mexican resort. Each of these were 7 night trips.
I paid a HIGHER amount for the 8 day trip.
I wanted the 8 day trip. I paid for the 8 day trip.
Unfortunately we received a 7 day trip!
The tour company unilaterally changed the departure times to and from Mexico to shorten the trip by a FULL DAY.
Although I relied on the ‘8 day’ trip duration (as advertised), and was very disappointed to find out that we would have a shorter trip than hoped.
I have been since informed by Tripcentral that the advertisement of the 8 day trip was an error. Perhaps it was an error.
Tripcentral could have made it right...they did not!
Tripcentral was not willing to refund the difference between the 7 day advertised price and the 8 day price. Heck, they could of even refunded 1/8th of the trip.
Instead, and only after substantial complaints, I received a $63 per ticket compensation and the brush off. Wow.
When Tripcentral says that they can change the terms of your trip without notice or compensation, they mean it!
The complaint has been investigated and resolved to the customer’s satisfaction.