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CB Bus and Rail TrenItalia Loss due to improper website features leading to incorrect selection for ticket activation
TrenItalia

TrenItalia review: Loss due to improper website features leading to incorrect selection for ticket activation

S
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12:06 am EST
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Trenitalia S.p. A.

Direzione Business AV

Customer Service e Vendita Diretta AV

Post Vendita

Dear Mr / Ms Leopoldo Niro

Thank you for sending a response to our complaint of early April 2023 as per your below mail as late as end Jan 2024!

In my complaint, I had explained that there was an error in Trenitalia website which led to the erroneous activation of my ticket. When I had explained the Trenitalia staff over phone immediately after the incidence while lodging the complaint, the Trenitalia staff had accepted that there was a problem in the Trenitalia website which could lead to such problems as I had encountered.

Thus I lost the Euro 212 for the first ticket (Pass Code [protected] dated 08. April.2023) I had purchased since it expired before the start of my visit to Italy as the ticket once activated, the ensuing travel was required within 7 days of such activation, which forced me to purchase the second ticket (Pass Code [protected] dated 12. April.2023) for another Euro 212!

All this was clearly explained in the narrative of my written complaint on your website. Since the fault was clearly from Trenitalia's side, I request Trenitalia to consider refunding me Euro 212 as I am unable to accept your below reasoning regretting my claim.

Should you refuse to accept, I shall be forced to put up the matter in public forum / social media in order to caution the general public so that no one else loses money like me for Trenitalia's problems.

Thanking you and awaiting your positive and kind consideration,

Best regards

Sarmistha Sen

UAE

Claimed loss: 212 Euro + time, money (making repeat calls) & effort (opportunity cost) for following up over 9 months with Trenitalia

Desired outcome: I need compensation against my losses

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  1. TrenItalia Contacts

  2. TrenItalia phone numbers
    +39 892 021
    +39 892 021
    Click up if you have successfully reached TrenItalia by calling +39 892 021 phone number 13 13 users reported that they have successfully reached TrenItalia by calling +39 892 021 phone number Click down if you have unsuccessfully reached TrenItalia by calling +39 892 021 phone number 24 24 users reported that they have UNsuccessfully reached TrenItalia by calling +39 892 021 phone number
    Call Center
    +39 199 892 021
    +39 199 892 021
    Click up if you have successfully reached TrenItalia by calling +39 199 892 021 phone number 0 0 users reported that they have successfully reached TrenItalia by calling +39 199 892 021 phone number Click down if you have unsuccessfully reached TrenItalia by calling +39 199 892 021 phone number 0 0 users reported that they have UNsuccessfully reached TrenItalia by calling +39 199 892 021 phone number
    Call Center
    +39 668 475 475
    +39 668 475 475
    Click up if you have successfully reached TrenItalia by calling +39 668 475 475 phone number 7 7 users reported that they have successfully reached TrenItalia by calling +39 668 475 475 phone number Click down if you have unsuccessfully reached TrenItalia by calling +39 668 475 475 phone number 10 10 users reported that they have UNsuccessfully reached TrenItalia by calling +39 668 475 475 phone number
    Call Center / International
    More phone numbers
  3. TrenItalia emails
  4. TrenItalia address
    Piazza Della Croce Rossa 1, Roma, 00161, Italy
  5. TrenItalia social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 30, 2024
TrenItalia Category
TrenItalia is ranked 4 among 34 companies in the Bus and Rail category