Travel Fares
Reviews and Complaints

So, I recently tried out this website called NewTravelTrip (newtraveltrip.com) and I gotta say, I'm not too impressed. I booked some tickets and have been waiting for my e-tickets for a while now. I even tried calling their customer service multiple times, but it seems like I'm not getting anywhere. I'm starting to get a bit worried and frustrated. I mean, who can help me out here?

I understand that sometimes things can get a bit delayed or mixed up, but I really hope they can sort this out soon. I'm not sure if I should just wait it out or try to get a refund at this point. It's just a bit disappointing when you're looking forward to a trip and things don't go as planned.

Overall, I think NewTravelTrip has some work to do in terms of their customer service and communication. It's important to keep your customers updated and informed, especially when it comes to something as important as travel plans. I hope they can improve in the future and avoid situations like this.

So, I recently had a bad experience with NewTravelTrip. I booked some flights with them, but they ended up cancelling them without any explanation. And to make matters worse, they still haven't given me my refund. It's been over 60 days now and I'm starting to get really frustrated. I've tried calling them multiple times, but they never answer the phone. It's like they don't even care about their customers. I wouldn't recommend using this company if you want to avoid any headaches.

I had a really bad experience with NewTravelTrip. I gave them my money and they seemed really convincing, but then they canceled my flight just three days after I bought it. They sent me an email confirming my booking, but I never got any updates after that. It was really frustrating and disappointing. I wouldn't recommend using them at all. They're just a bunch of trash human beings.

I purchased a plane ticket on July 23rd and waited a week and a half for the ticket to be emailed to me. (Booking Ref #: FSON307668) As soon as i realized that i was not going to receive my ticket and i needed to find one somewhere else i asked for a refund of $286.53, for which i paid for the ticket. This was a total waste of time and i am still waiting for my refund.

I have been trying to get a refund due me of $346.78 for 4 months fromNewTravelTrip.com. I cancelled an airline reservation on March 21 and they have repeatedly given me the runaround, twice replying that they have issued it but I have yet to receive it. I have supplied you with the needed statement that says they will refund my money with no cancellation fee. I have called and written numerous time to no avail. My most recent email was not even answered. I want them to honor their duty for recompense on this transaction.

Purchased Airline tickets on 7/29 to Ketchacan, Alaska from NewTravelTrip; for flight booked with American Airlines. They charged my credit card on 7/31 in the amount of $729.60 and send a confirming email; attached. I made several calls requested my booked ticket and was told I would receive it before my flight. On 9/8 I had to rebook the flight with American Airlines who informed me the NewTravelTrip booked it then cancelled it. They never credited my account. Numerous phone calls later I still have not received a credit to my visa for the $729.60 fraudulently charged to my account. Ref # *** (booking number)

ComplaintsBoard.com Staff note: April 22, a consumer's mother booked a flight through a company for a July 8-11 trip at $415.90. The e-ticket wasn't received. Concerned about a timely refund, the consumer canceled the same day. Attempts to contact the company for a refund were made, with assurances given but no credit issued. Interest is accruing on the mother's credit card. Despite emails promising a refund and requesting patience, the company has neither responded nor refunded as of June 25.

I booked a trip to Mexico on May 2 through what I thought was an airline. After I completed everything and paid I received an email from New Travel saying my flight is booked. I typed in Delta Airlines and it booked through new travel. The flight was canceled because of covid restrictions so I called back to cancel my reservation/refund. After an hour of hold time my reservation was "cancelled" and I was emailed a confirmation of cancelation with no fees on 2 billing cycles. 4 months later after disputing with bank New Travel lied to my bank and said I didn't cancel the reservation and I didn't show up for the flight all the while telling me that they issued a refund and the bank sent it back. They gave 2 different issue dates July 13 and Aug 28 2021. They stole $772.15 and got away with it. I have the email proof they promised a refund. I submitted bank statements showing they didn't issue said refund and they won't respond. They are lying to my bank and me.

I purchased flights through new travel trip for my wife and my son on Jul 28 2021 for $681. The flights are due Aug 14 2021. On purchase I received a email saying that the company would forward the confirmation number and etickets in the next 48 hrs. I did not receive such an email, so I emailed and received automated emails telling me to wait 48 and that my issue had been expedited. I rang. The company has no hold music and seems to cut off callers after 10 mins or so. After about 20 calls I did manage to get through. I was told the situation would be rectified in 24hrs. Again the deadline was missed and I rang back. So far I have not been able to get through to anyone again after waiting for 2 hours and calling 15 times.Since the flights are in less than a week I need to have some certainty that my wife and son will be able to fly, I have asked for a full refund and rebooked with the airline at additional expense but since I can't reach the company I have zero faith in that.