My car was stolen and recovered out of state. Because of miscommunication from the impound lot, Toyota was called to take the car or risk it being sold at auction. This despite the fact that it was tagged as a stolen car and there were active attempts by the insurance company to release the car.
Toyota took possession of the car without notice to me or insurance company. All payments were up to date. Then, when contacted by insurance company, they roadblocked the appraisal by moving the car from lot to lot without informing anyone. Finally it was appraised and the loan paid off.
Now Toyota is reporting this fiasco as a "repossession" on my credit reports. I contacted them with all my documentation and they still refuse to take it off the reports! Now I have to shell out for a lawyer to try to get this misinformation off my reports. In telling this story to people I know, I have found that other people have had similar complaints about Toyota Financial and their unfair practices.
In 2007, my car was repossessed after being past due on 2 payments. I had been out of work sick for 7 months prior, and was struggling to play catch-up with my bills. I returned to work May, 2007. Car was repoed in June or July, 2007. I understand that the repo will remain on my credit report for some time, but nowhere on the credit report does it indicate that the repo was reinstated - that all fees were paid, or that my payments resumed. Having a repo on a credit report is bad enough, but to leave it open is worst. Please tell me
how I can get my credit report updated with the correct information.
Mr. Ryo Fukuda from Toyota Motor Sales USA Customer Relations has contacted me that he is very concerned with my complaint and directs me again to Toyota Financial Services at the same phone number [protected] with the same department, where Chris tells me that again Toyota does not negotiate.
I do not know why would someone say that he or she is very concerned and directs you again to the same department for the same outcome. This amounts to a run around pretending to care about customer service.
My sister cecilia sanchez owns a toyota tundra 2003. Her toyota financial account is [protected]. She has no...
When I traded a 2005 Highlander in July 15, 2006 for a 2004 Saturn Vue, it was to get out of a Leasing...
Toyota Financial does not know what customer service is! They are terrible. They have lost checks of mine. I have sent checks in, done online bill pay, done payments through their site, and they clear on my bank's end...but not at Toyota (according to them). I think they are in the business of stealing money...not of providing loans. They wrongfully repossessed my car earlier this year, and I had to borrow money from a family member since I didn't have the money...and now along with my car loan, I also technically have a loan with this family member...and Toyota still has not fixed their error. I have my state's consumer board investigating them...but it is taking forever. I hate Toyota Financial. They are terrible. I wish I could afford to just pay off the loan all today!
Okay I went into this dealer and was given a Toyota Tundra 06 for a price of 43,470 total if all payment...
2006 I had fallen on hard times and made some late payments, October 2006 I had requested a deferment so that I can be caught up and start fresh. They accepted and not only willing to give me 1 month extension but offered me 2 month extension on the agreement I made a payment for September and the amount indicated due to me overpaying for 2 months in 05 that was actually suppose to be applied to principle and was not. An agreement was faxed for me to sign which was done and faxed back and indicated my next payment was 12/2/06 which was done and on time. Jan. Payment was late due to health reasons but I paid it online 1/19/07 and noticed it was not deducted from my acct. Tues. 1/23/07 my car was repossessed and when I called on 1/24/07 they said I owed 3 months, Nov, Dec. and Jan. I told them I paid dec. and have a deferment for Oct and Nov. and jan paid online. I was then told December payment went to Oct payment and they don’t see Jan. payment online and they never received the deferment agreement back from me which was faxed directly to a specific person and her fax. They told me they have called couple times in Dec. and once at my work on 1/10/07. I have never received any calls from them and no messages were left. They claim no one answered home phone or work phone I have voice mail in both places. They later claim that they can’t leave a message on a voice mail at my work unless its my personal voice mail which I told them it was they said they have no way of knowing that, and I told them my first and last name is on there. They tell my I can qualify to have my car re-instated If I pay 819.81 which are 3 months worth of car payment and $340.repo fee. And before they can accept payment I need to fax them copy of insurance and current pay stub which was faxed that day. I called later that day to follow up see if they received fax and was told know they did not receive, it was then faxed 2 more times and called an was told still not received and once they do receive it will take 48 hrs to have approved then when money is sent will take another 2 to 3 days how convenient because the storage of where you car is held is $35/per day from the time they pick your car up to the time you are able to pick your car up upon approval from Toyota and an appointment has to be made. 1/25/07 we faxed again making a total of 4x’s, we call and are still told no fax and sometimes takes 24 hrs for faxes to come thru. We ask to speak to a supervisor and was told no. We asked for a last name and was told they don’t have one but yet I have a first and last name for the person I faxed my agreement to and apparently no one has heard of her. The gentlemen became very rude and ignorant to us, everyone we spoke to was rude with the exception of one woman there who helped me get my car back but I still had to pay for all of it since they claim they never received that agreement. I even told them I spoke to someone in Nov. re: this deferment they told me all was fine and they have no record of that call. They have made it very difficult to get my car back and now 1/26/07 I was charged 4 days of storage total of $140.00 and the gentlemen told me he picked up 10 cars the night before and 3 of which was returned back. When I was with GMAC for 5 yrs I never experienced this problem.