Had a hail storm. They first sent out a man from a construction company that said I had no damage. I knew I did s four roofing companies had looked at it, all saying I did. When I called the claims agent and told him the guy they sent out didn't know what he was talking about, the claims agent then said "How many roofs have you installed?" and argued with me trying to tell me the guy was an expert. Then a few weeks later they had a scientist/engineer drive from Orlando to Jacksonville, spend over an hour on my roof. He leaves and I don't hear anything final on my roof claim for nearly six weeks. I call my agent and he stirs them up and in about a week from then I finally get a check. Claim filed about August 19th and settled the first week in November. TERRIBLE claims process, and smart a$$ claims adjuster.
The complaint has been investigated and resolved to the customer’s satisfaction.