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Tophatter Customer Care Service

Tophatter, Inc.

292 Lambert Ave
Palo Alto
United States - 94306-2216

Customer Support Phone Numbers

+1 650 251 4424 59 55

Tophatter Complaints & Reviews

Tophatter / Returning customer

Vortaenig on Sep 22, 2017
I am a valued customer buyer of many tophatter items. I got a new I pad yesterday, a lot better then old one. When I try and log in, I forgot my password and press reset. You say you will send me a new password. But nothing comes. So I can't shop!!! Susan Lane E mail. John-pike@att.net I...

Tophatter / I am done with them

Orlando De on Sep 21, 2017
Their goods are from Chinese manufacturers who use cheap labor and cheap materials. No quality at all. All of their products are crap that can be thrown away like garbage. Their customer service is absolutely the same. Slow shipping, slow delivery, rude and ignorant employees. Never will I deal...

Tophatter / returns

Janet Koeller on Sep 20, 2017
Order number 35859852 and Item number is 49847868 and order number 35860949 item number 49849255. I would like to return these items. Not as expected especially the tiny camcorder. Please send me a prepaid return mailer to get this taken care of thank you. I have bought quite a bit from...

Tophatter / hd vehicle blackbox dvr

Fran Hamilton on Sep 20, 2017
This is the message I have been trying to send Tophatter customer service without success. Also uploaded pics also disappear when the "send" button is hit I want a refund but I get a message saying it not eligible. (See screen shot) It arrived today even though it says still in transit. After...

Tophatter / no ink in printer — canon

Joe Dailey on Sep 14, 2017
I bought a dozen(12) Canon printers that have printed outside that the ink was included...To my dismay the ink is not inside. I have resold 4 of the units and they are all upset with me and i want to know what you can do to fix this problem Thank you in advance Joe Dailey jld13142@gmail.com I have also...

Tophatter / complaint of not response

Martin Lopez on Sep 9, 2017
I Placed and order, Order #30957228 and paid for such on June 28 2017 And never received item 2.4G RC Helicopter Drone with Camera HD Remote Control Helicopter X5C-1 4 CH 6 Axis Gyro Price: $35 Shipping: $3 Total: $38 Paid on June 28, 2017 Paid with PayPal (scorpionme1776@hotmail.com). Wa...

Tophatter / a refund I emailed sent for proof

Maria E. Vigil on Sep 5, 2017
Janie Canales sent off an item that had no charger and programs on the Mac apple laptop that was out of date. She returned it on August 17th to the sender it came from please look in to it . Janie Canales email is janiecanales50@gmail.com . I Maria Vigil am helping her with this and I...

Tophatter / unauthorized charges

Corkey Wilson on Sep 5, 2017
Hello, I am Alfreda "Corkey" Wilson, I do not have an account with this company, although my son William McArthur and his girlfriend Luann Gamble have opened an account with this company and they have stole my banking account information and 1400.00 has been spent with your company. I am...

Tophatter / shipping

Melissa Ramsey on Aug 23, 2017
I won the auction for the Nintendo retro gaming system. I paid with my paypal account and entered all my info. I was keeping track of all of my shipments and it said that this one was already delivered. I NEVER received it. It was shipped to someone on California. I'm in Pennsylvania. How...

Tophatter / shipping

Ronnie D Koncz Sr. on Aug 23, 2017
we mailed out our items and told the post man that we needed tracking numbers and he didnt do it and i asked top hatter a qeustion what can i do to mark it shipped and there responsed was get tracking number or refund the orders the items were shipped why would we refund the orders thi...

Tophatter / credit

Elaine Riggs on Aug 22, 2017
I was sent a credit for 5 dollars off my next order of 6 dollars or more. It was sent to me the day before it was to be used. But I did not get any notification if it until the week after it was to be used. I would like to be able to use it. As you can tell Ii purchase a lot of stuff from...

Tophatter / bugatti deformation toy and rc quadcopter with 20mp and dual cameras.

Marystew on Aug 21, 2017
I paid for these. I dropped tophatter because they blocked me for a year. Now they say that these were delivered and I can't track them and was told mostly to make a police report of them being stolen. They weren't stolen. I can't track them and now I have been ripped off by tophatter and...

Tophatter / 8 color sensor body motion sensor toilet

Roxy888 on Aug 15, 2017
I ordered this toilet motion sensor June 24 order number # 30697039 Finally got it Aug. 12th and I put the batteries in it and the thing was falling apart in the wiring as I was holding it out of the box. I will never buy anything from Tophatter again. It take 2 months to get anything and it...

Tophatter / unethical behaviour

Sheila Begg on Aug 10, 2017
I received a bag that was nothing like I viewed. It was made of cheap plastic and the lining was too big for the bag. At the back of the bag there were two holes and the fitting that went over the bag to close it was not even stitched or stuck down. I know you will be getting more...

Tophatter / fraudulent order

Jstanley2422 on Jul 29, 2017
I recieved an email from you saying my order has shipped. I don't have an account with gou, I didn't purchase anything from you and the address you are shipping to is not mine. I will not be paying fir it and if you have my paypal account for it than it is fraud. Here is the order number I...

Tophatter / various jewelry and watches ordered

Jay Good on Jul 27, 2017
I ordered several items from your company ie Top Hatter as the products viewed were desirable only to realize several of the items were not as represented and some of very cheap, sub standard material. I have been trying to get rid of the junk by returning them but have been unable to get...

Tophatter / 24k gold polymer 1875 $50.00 certificate coa

kay tekle on Jul 24, 2017
I received order#30771652 on July 12. The polymer was unsealed and a big crease on it. I notified and you said at first to return to Trendy Miss in Spring TX.I mailed it back on July 14. The tracking number is: 9500114247987195116758 I haven't heard from you. Then you told me to return it...

Tophatter / paypal credit card

rings on Jul 18, 2017
You have been declining my payments and I called my bank on that card number and they OK'd it to make purchases through you and unblocked my card and you are still declining payment and I called paypal and they said it was OK at their end so it had to be your company, this is really...

Tophatter / mg2522 canon printer

Leslie Dickens on Jul 17, 2017
I won an auction for a Canon MG2522 printer. There were supposed to be both the color and black ink cartridges included in the box. That is stated on the box and in the instruction booklet. I didn't received either one and am highly upset. I really needed it this weekend but with no ink...

Tophatter / roses

Cgx on Jul 15, 2017
I ordered 2 products from you. Ordered 1 rainbow roses and I ordered 1 black/white roses. You all have me down for 4 orders. But I only ordered 2. My order is so screwed up. I am so upset and very, very disappointed. So can you please, please! Fix it. If you need to talk to me. You can call : 336-918-8006 (between 10:30 - 11:00) or (2:00 -3:00)

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