Top Tier Solar Solutions review: Worst solar installer - fraudulent practices!

BEWARE of Top Tier Solar Solutions – Stay Away! Since the 30% Federal Tax Credit went away at the end of ‘25, Top Tier has been scamming customers left and right. It starts with a text out of nowhere stating “This is (reps name) reaching out about your solar panels. We work directly with SolarEdge and Enphase. Our technicians are performing system audits to ensure your inverter is still operating at full capacity. Nothing major, we just want to verify your system isn’t losing power. We will be in your area today and tomorrow (dates and times). The appointment is free and it should take only 45 min. What time works for you?”. (Does this not sound like an obvious scam?). After getting about 5 or 6 of these texts, I finally took them up on the offer to hear them try and scam me. The following day, the representative showed up, took photos of my meter, Enphase Combiner box, and the solar panels (there was no audit and I knew there would not be). The rep then came into my home and said that NC Duke Energy did away with 1:1 Net Metering at the end of 2025 and I was now enrolled in the new program that she called, “Net Billing” (Incorrect – Changes to the NC Duke 1:1 Net Metering program do not take place unto Jan. 1, 2027 for NC customer installed prior to 10/1/2023 and it actually called “Bridge Net Metering”). She then tried to sell me an overpriced battery ($25,900) for the next hour; she told me the battery would supply my home with ALL the energy I needed at night due to the new Duke Energy “Net Billing” program. She said with this battery, I will never pay NC Duke Energy another dime because of the battery! I asked if it would handle heavier loads like my AC, heat, etc., she said yes it will give you 10,000 kw’s of back-up power and you do not need to worry about running out of power (yet another lie and not to mention impossible unless you buy 1,000 batteries – but rather, the truth is that it will only supply me with 10.08 kwh – Enphase Encharge 10 Battery). I asked about the specific specs of the battery and she said, “I am not an engineer” (you do not need to be an engineer to know basic specs). I asked about the warranties, and she said that they match the one that I had from my previous installer – She said since my system is 3 years old, I would have a remining warranty of 20 years all-encompassing solar, labor, parts, service, and battery – HUGE red flag). I then asked to get a quote, and she said we will get you prequalified and I said no, I pay cash and you do not need to do a prequal / application for cash. I then had to sign to get a copy of the quote / proposal (HUGE red flag) but went ahead and did so as I knew what was about to happen. Get ready for it… I then not only got the quote, but I also received a contract / agreement as well (they applied my signature meant for the proposal to the agreement / contract – ILLEGAL!). I was not worried though as I sent in the cancelation the next day (I was already prepared for this to happen). Then she said I would be contacted Monday or Tuesday for a welcome call and said to have a copy of my NC Duke Energy Bill, Homeowners Declaration page, and copy of my Homeowners Insurance. I explained that I would not have an answer until the following Friday, but she said that was fine as they like to get ahead of everything. My one and only overall goal for Top Tier to visit my home and I planned to keep up the charades as long as I possibly could to keep her from taking advantage of another customer who possibly didn’t know it was a scam. The reason I know about how the “system audit” visit would go, the NC Duke Program actual start date, battery specs, etc. is because I work in the Solar Industry! I know, live, and breathe solar, batteries, warranties, and the NC Duke Energy programs each and every day. This lady should not be selling solar, batteries, or warranties as she absolutely knows nothing about whatsoever. Again, stay the hell away from This company! I have filed complaints with the following companies, and I encourage everyone that has been contacted by these scammers to follow suit: BBB, NC Attorney General, FCC, Consumer Affairs, and many others. I have fielded many calls from customer associated with the company I work for as well as many others that I have worked with in the past… I simply tell them to hit “STOP” on the texts and file complaints about Top Tier. When Top Tier comes out to do the fake “system audit” and they see that you already have a battery, they walk away when you are not paying attention or around as they know they will not make a sale. It is obvious that the owner of the company does not care what game they are scamming people out of as long as he hits his goals. I am disgusted that this company is still in business and giving the industry a bad name.

Their Website Shows the following which is Outdated Fase - Their Marketing Department / Company has no clue what they are doing!

How do tax credits work?
The US government just increased and extended the Federal Tax Credit for homeowners going solar to 30 percent nationwide for the next 10 years. It’s a dollar-for-dollar credit on your tax liabilities. We advise speaking with a tax consultant for more specific information on your personal tax implications.
(FACT - 30% FTC is gone as of 2025 - They are misleading customers to believe this is still an option!)

How much do solar panels cost?
There is no upfront cost to your solar system through Top Tier Solar Solutions. If you finance your system, your payment takes the place of your electric bill and will eventually be paid off.
(FACT - This is not 100% of the case - There is no one replacement of electric bill for solar - There needs to be details depending on the size of the system and the customers electric costs - It is NOT always a one for one replacement!