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Tomsrefund not received on two returns

1
J Jul 27, 2019

Order Numbers:-
51777662491
51783214557

Both the above order numbers returned by Hermes, receipt numbers:-
P3175954
P4196122

Total owed to me is £97.75 + £115.00 = £212.75

Following two emails not responded to and three phone calls all telling me they will refund within three days which has not happened, I phoned again yesterday. Having been kept on hold for a long time I was finally told that a manager (I wasn't allowed to speak to a manager) was in the finance department trying to organise immediate repayment and would call me back. I did not receive a call.

Obviously I would like this money returned. They were quick to take it when I bought the shoes. They have received the returned ones and now not returning money they owe me. They have the shoes and the payment.

I have no idea how to take this further for resolution as Toms customer service is obstructive and ineffective.

Thank you

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