I recently got a tune-up (elsewhere) for my car that I purchased new in 2016, now with just over 50,000 miles on it and I'm thinking that it's a long-term "keeper" since it's been so trouble-free. I am VERY conscientious about maintenance, and decided that it was probably time to get the tires rotated again. I had the current tires (purchased online at Tire Rack, now with about 3.5 years/16K miles on them and wearing normally) installed at the Tire Choice store in Naples when I lived there and figured that the Tire Choice store here in The Villages would be a good place to have them rotated (and they might even do it for free because of the original tire installation at a Tire Choice store). No problems with the tires, ride, etc... just needed the routine front/back rotation and was too lazy to do it myself this time. So I made an appointment, and got right in... waiting while the work was done. Apparently because of the earlier tire installation at Tire Choice (?), there was no charge (or paperwork... red flag?) when I picked up the car. On the way home, I immediately noticed an odd new vibration, and a loud "clunk" from the right front when I went over a bump, pulled into a driveway, etc. I called the Tire Choice store and told them about the problem, and they had me bring the car back the next morning. I arrived and waited while they took the car in. And then the typical "upsell" began. "Well, your car has 50,000 miles on it, and needs FOUR new struts". Amazing how four normally functioning struts can fail simultaneously like that during a simple tire rotation, and so conveniently while in their shop! I might be old, but I'm not stupid and have been to this rodeo before. I immediately asked for the keys to my car, left, and drove directly to the reliable, ethical mechanics at Accurso Auto. They pretty much called BS, too... I've got an appointment with them to evaluate the situation, inspect for any "sabotage", and make any needed repairs.
Desired outcome: Cash compensation sufficient for repair of damage done to my car by Tire Choice / Monro during a "tire rotation" service on Sept 2, 2025. Repair by Tire Choice/Monro personnel/facilities is NOT acceptable.
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