Time Life reviews and complaints

My 93 yr old Mom ordered the $200 Bob Hope set in July 2022 and it arrived day after she unexpectedly passed on July 20th. I immediately called Time Life and they said they were so sorry to hear this as she ordered often and they gave me return address to return unopened set to them. They received it in August 2022 and we have called every week for 8 months to see where $$ was and they said they mailed check, then mailed another, then another, and that a supervisor would contact me via phone and email, no response...same story every week, called again today and they said sent check and it was cashed in November after just 2 weeks ago saying mailing it now? I asked where this imaginary check was cashed at and who signed and they got upset and would not give any more info and would not let me speak to imaginary supervisor or anyone else and basically told me to get lost that they are not going to pay $200 they took from my 93 yr old mom and won't give any number to contact corporate and cannot find it online anywhere... I do not know who to contact them or how many other elders they have done this to. Please help...

I placed an order for a cd collection Pop Memories 60's. When I started to place my order, I had given my CC information. This was all automated and they kept prompting me for "other offers" during this whole placement. Then I got a message "System error..please try your call later" and I was disconnected.

I then replaced the order and continued on with how I wanted to be billed. I selected a one time charge of $149.95. Again, the automated system kept prompting you for "other offers' which I kept hitting o for no.

Within the week I saw my debit card charged for $29.99 and also $149.95 for 2 orders. I called customer service who told me that once I give my CC #; the order is placed. I told him about the "system error and try your call later". Is this a confirmation on Time Life's part? He said to send the duplicate back with insurance and delivery confirmation. I did that.

I then sent a copy of my postage that I incurred for this expense $12.45 and that I needed to be reimbursed as it was not my fault that 2 orders went out.

Today I called Time Life and spoke to Nancy who said return postage is not applied (policy). I asked to speak to a supervisor (Frank) who kept telling me refund postage is not applied. I told him this was not my fault and the "system error..try your call later" was not a confirmation of the order. He said he would give me a 10% credit on a future order. I cannot do business with this type of company. I want my postage back.

Time life has an order process that does not involve a person. We ordered something that we saw on television but did not notice that the ad said 4 payments. all we noticed as $49.95. When we ordered, it is all machine done. The total price is not quoted until the very end of the process and there is no opportunity to finally accept the sale or not. After the ordering process and after the computer hung up on us, we called back immediately to stop the order and they said it could not be done. We called the office that night and the next day and according to Time Life, there is no way to prevent the order. I do not believe this. They have a great system to take your money, but no way to provide customer service or to stop an impending order. I am certain a person could stop this order. Instead, they want us to send the order back after it comes. What will be the time frame for this to be removed from my credit card? This is a terrible business practice that has no interest in customer service. We finally spoke to a manager but during the conversation it was obvious she could care less and instead we could here her typing while on the phone and having nothing to say but "sorry sir".

I will never purchase anything from Time Life and I hope I can convince at least one other person to follow suit.

I ordered music from time life a while ago for my husbands birthday which we received on 3/9/09. Today in the mail I received another packet stating that they billed my account and if I don't like the music I can send it back.
I remember the recording going on and on about other offers[automated ordering service]i then hang up and left it there. Now time life is saying I did agree to this offer, which I did not. After hearing the 2nd and 3rd offer for over 10min, I had to end the call cause I wasn't sure how many more offers there would be, that I have to decline.
I told the guy that if I buy something from home furnitures and they had it in their fine print, they can just send a plasma TV or any other piece of furniture to me.

This has to stop. We have to have a say in whether we want to listen to more offers. I would like to see that the fine print on upcoming orders to disappear or be upfront.

I ordered a 16 CD Country Western Set for my father's Father Day gift on 05/27/09. I ordered it online and it did state it was on backorder. Almost 3 months later, I called and the Customer Service rep said it was STILL on BACKORDER and she recommended another CD set. I agreed to the new order to find out they were billing me DOUBLE what the online price was! When I contacted customer service for them to adjust my account, they tell me I have to return the new set, wait for the credit and then order it again!

I will never do business with them again and hopefully this will protect other people from getting ripped off!

I ordered 100 Classics for Relaxation (a 5-CD collection) from Time Life at the introductory price of $9.99. This meant (even if I didn't know it b/c I didn't pay attention when I ordered, but that's my fault) that I was going to receive, and be charged for, add'l CDs from the same collection regularly. Well, today I received my first "add'l CD", which, if I don't return it to Time Life, will cost me $24.99 plus S&H. Imagine how surprised I was when I realized that this "new CD" was the exact same CD as one of the original five CDs. I am not sure what's worse: If Time Life screwed up and accidentally sent me the same CD again or if Time Life does this on purpose thereby basically scamming the customer who doesn't get any additional value but is charged a hefty $25. They are either incompetent or their business practices are questionable to put it politely.

I ordered DVD's online from TimeLife.com after I saw a commercial. I called to check on my order since I did not receive any shipping information. The rep verified my order and shipping address. After waiting 2 weeks the order still did not arrive. I called again and was told to wait. I waited & called again. The rep said the shipping address was incomplete but assured me it was sent to the incomplete address and I should receive it. I called again after not getting my DVDs, they send they would send out another set of DVDs. Again, I did not receive my order. I called again. In the conversation with the rep, I asked how my order was sent. I got THREE different ship methods in the course of the conversation! I asked for a full refund the REFUSED to refund my money. I spoke with a supervisor who said I have to wait 30 days from 'their last ship date' to request a refund. I told them they have continually lied about my order, that I do not believe they have any intentions of sending my order. I reported them to my bank and made a fraud claim against the company. I also have reported them to the BBB in Iowa. I still have not received either of the DVD sets they said they shipped. I would advise that this company should be avoided.