TicketZoom.comDoes Not Honor Their Buyer Guarantee

This review was posted by
a verified customer
Verified customer

If you go to the TicketZoom website in the bottom left corner you will see a 100% Guarantee. If you click on the about us tab you will find the following-
Buyer Guarantee

You will receive a 100% refund for any event that is canceled and not rescheduled. After receiving an order confirmation from our ticket network, if for some reason the tickets you selected were not available, our network will substitute comparable or better seats or our network will refund your money. All tickets are guaranteed to be 100% authentic, this is something that fan-to-fan and internet auction sites cannot provide. Speedy order processing and professional ticket delivery…you will always be on time for the event! All transactions are processed on a secure server with full 128-bit encryption. This means all of your personal information, including your credit card number, cannot be read as the information travels over the internet.
The above paragraph was copied & pasted straight from their web page.

We ordered tickets from them Nov. 3rd, 2010 for a Dec. 12th football game. They promised the tickets would arrive no later than Dec. 1st. ON Dec. 3rd I sent emails telling them we had not recieved our tickets. On the 4th my husband spoke with a rep who said the tickets would arrive before game day but to call back on Mon. the 6th if we had not been able to contact the seller & ask to speak to a manager. When my husband called back today, Mon. Dec. 6th he was told that they have not been able to get ahold of that seller. We would not be getting our tickets & if we wanted a refund we would have to call our credit card company. They did not honor their guarantee in any way, not even with comparable tickets. Since other people were counting on the tickets we had ordered we had to go to another site & pay $80.00 more for much worse seats.


  • Gr
    Greg Mullins Oct 26, 2017

    "I am like a lot of other people on here that have used ticketzoom. I was browsing websites trying to find the cheapest price on some Eagles tickets. I came to ticketzoom and tried the same thing, but when I thought I was reviewing my order to see what the final cost was going to be. "BAM" I had purchased the tickets for over $500. I immediately tried going to customer service, which there is none, and could not get the charge taken off. I called the toll free phone number and listened to their recordings and they said they did not give refunds. They should call themselves "Cheap Trick", because that is what I got. Tricked into a purchased with no way to get a refund. I called my bank this morning only to be told that since I gave them my credit/debit card number, there was nothing they could do about it. So "BUYER BEWARE" of this site because they are crooks, liars, rip offs, scammers and thieves. I cannot afford to lose over $500, but looks like I have."

    0 Votes
  • Ho
    Holly Shiralipour Aug 28, 2017
    This comment was posted by
    a verified customer
    Verified customer

    TIcketzoom.com sold me fraudulent tickets to Gipsy Kings on Aug. 25. Paid $229.10 for 2 tickets with face value of $60. Paid $500 to go to concert. Turned away by Hollywood Bowl officials who said the tickets were fraudulent and bar code had been altered. HB staffers said many other folks with Ticketzoom tickets also had fraudulent tickets for concert. I called CUstomer Service. They asked if I had proof of denial of entrance. Said they would get back to me in 5 to 8 days. The tickets were fake!!! Fraudulent tickets. DO NOT BUY TICKETS from this company. You are wasting your money and will not get into the concert or entertainment venue!!

    0 Votes
  • Ti
    Timmy H Jan 08, 2017

    Worst experience I've ever had. They charged $130 in "service fees" that I only found at the end of the order. And they were unwilling to cancel the transaction. Safe to say I am never using this site again.

    0 Votes
  • El
    ELLEN659 Oct 13, 2014

    Bought concert tickets from TICKETZOOM & the tickets were FAKE! They Resold the same tickets to someone else.

    0 Votes
  • Sa
    sach5897 May 06, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I completely agree with the complainant. Same thing happened to me. Bought tickets for the mayweather guerrero fight on May 4 2013 via ticket zoom. They charged me double the price off the actual ticket (which was freely available at the venue which I didn't know at the time). Actual ticket was $59, they charged me $130!! I never received the tickets and when I asked for a refund, they flatly refused

    -1 Votes
  • Whatever. You didn't give an update. You probably got the tickets in time for the event. Why post this now in April, and not go on with the story and what happened the day of the event. The seller company HAS to refund you if you don't get tickets in time for the event. Read the fine print.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.