The complaint has been investigated and
resolved to the customer's satisfactionResolved THOMAS COOK INDIA LTD — FAKE PROMISES
resolved to the customer's satisfaction
I have book this tour for my honey moon from thomas cook india ltd, they have cheated me and give make wrong promises with me.
1-They told me we are going to saty in centre of the city but we stay atleast 25 km in the outkirs of the city.
2- They told us we are going to get a time for shopping and when we go on a tour they just give us half an hour and when we get only 5 min late they leave us alone in the oxford circus.
3- They told us we are suppose to leave from the hotel at around 9 in the morning, but when we reach there they wakeup us at 7 in the morning and take us without having the breakfast.
4- Thomas cook tour manager said us he has no interest in taking us on tour but, it his job so he, s doing, if u want to go or not it your choise.
5- They told us take an expensive tour because it has very less travelling in coach, but we travel more them 10 hours every day.
6- They told us we are going to have 4 overnight cruise in the tour, but when we go there we get a yatch ride.
7- Agent told us we are going to travel on euro rail, but we traveled on le-shuttle.
8- At the time of making booking i told agent that r u sure that tour is good for youngster and honeymoon couple, he said sir believe us, you will enjoy it. But when we meet all other group people all are above 50 and they are from south india, we dont even know there language.
9- Then i call agent on the second day of tour and told that, this is not what i ask for and what you promise me, he said sir try it and go to paris you will enjoy, i said ok.
10- Then he said if you not enjoy you can decide what you want to do, then i make all payment stop in the bank which is in favour of thomas cook india ltd.
11- After that agent calls me and use abusve language and said we know how take money, we will harrase your parents in india if you dont take.
12- Then he call my parents in India and shout on him and he said i will make you arrest if you dont make payment and we know other way of taking payments.
13- Now my whole honey moon is spoiled and my wife is crying like and hell, you tell me what to do, iam going to Court and sur the thomas cook. You tell me what to do as soon as possible.
Agent details-- Thomas Cook India Limited | SF-36, West Gate Mall | Rajouri Garden | New Delhi | 110027 |
'+91 - 11 – [protected] | F +91 - 11 – [protected] | Web www.thomascook.in
Agent name is- Mr- Saransh Seth and Arjun Mehta.