The Real Good Food Company reviews and complaints 2
Keywords
bad batch boxes cannelloni cheese enchiladas company consumer coupon customer engagement manager customer service dry ice email executive assistant follow up issue money order product taste time baconNewest The Real Good Food Company reviews and complaints
Bacon Wrapped Chicken-Costco
The complaint is on the poor packaging, as they are frozen in packs of 2 which is great, but they put a cardboard paper cooking instruction directly inside the package which freezes to the bacon and is a disaster to peel off, leaving all kinds of paper remnants all over the chicken. They also are frozen together and impossible to separate to cook as directed! I will be returning all to Costco
Desired outcome: Change your packaging
cheese enchiladas / poor customer service
This company is a rip off. Poor customer service! My boss placed a large ordered for the cheese enchiladas a couple months ago and they were a bad batch. He attempted to get ahold of the company but kept getting the run around as you see in the review below. Finally, after being ignored and dodged - he received a coupon. He was assured that the new enchilada would be good so we went ahead and placed an order.
We received the order and the boxes were packed so tight there was no dry ice in the box. The enchilada boxes were still cold so we figured we'd try them out. We ate 2 out of the huge order but nope! Same bad batch and taste. They just didn't taste right.
I am the executive assistant to my boss so I called ryan the "customer engagement manager" to resolve this issue but unfortunately, ryan was extremely rude, gave me attitude, and wouldn't take my word for it since I wasn't my boss and he wanted to talk directly to my boss. He wouldn't even hear me out and just ended the conversation. Ryan was rude, short and dismissive. Extremely rude and poor customer service.
We sent him an email in regards to this issue and he just passes it on to a person named aj. The email states they will follow up on monday. We sent a second email and no one responded. It is now sunday and no one has reached out.
We have spent so money and time dealing with this company. Their initial product was great and it just went downhill. All I asked for is that we can send back the cheese enchiladas and exchange them for the cannelloni. Clearly that was just too much work for them.
This company lacks customer service, management and common curtesy for consumers. We were a repeat customer and would have continued with purchases had they been accommodating. You just lost our business.
Hi Jen! My name is Danielle and I am the Director of Marketing here at RGF. I apologize for the terribly late message--this is my first time seeing this website, but I just found it and read your review. I am so sorry to hear you had a negative experience in the past, and would love to see how we can resolve this for you. I just sent you a direct message to try and get you a better experience with us
Thank you!
Is The Real Good Food Company legit?
The Real Good Food Company earns 87% level of Trustworthiness
Excellent Trust Notice: The Real Good Food Company near-perfect at 87% trust. Use with confidence, maintaining usual caution.
We found clear and detailed contact information for The Real Good Food Company. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The Real Good Food Company has claimed the domain name for realgoodfoods.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Realgoodfoods.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for The Real Good Food Company have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Realgoodfoods.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- The Real Good Food Company protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to The Real Good Food Company. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Contact The Real Good Food Company customer service
Phone number
+1 (818) 299-4179Website
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Hi Mindy! I apologize for the delay here--I had no idea this website existed, but just found this review. My name is Danielle and I am the Director of Marketing here at RGF. We appreciate your feedback and if you reached out to our Customer Service team, we would have taken care of you asap and given you a refund. That definitely shouldn't have happened with the Chicken and we actually did change to a new method with the raw-meat label on the inside of the package. Would love to get you a better experience!