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The Pep Boys

The Pep Boys review: Transmission solenoid replacement

K
Author of the review
5:56 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

I took my car into pep boys because of my check engine light. I specifically asked them to let me know what the issue was before they do any work. They told me I needed a new solenoid and that the check engine light would not be on after that, solving the issue. I come back for pick up my car and not even 3 minutes into driving it, I noticed that the same issues I had before showed up again, as if they didn’t do any work on it. I take my car back to them (the manager I spoke with was Martin), wait an additional 4 days for my car back, only for them to give me my car back with the exact same issue, claiming it to be fixed. They then give me the option of taking it to Honda to get a part and a second opinion or having them put in the Honda part. Martin, the manager, had also assured me that I would be receiving my refund if Honda comes back and says the car still has the issue. Seeing as they seemed unfit to solve my issue, I took it to Honda. A couple days later, Honda tells me that the transmission is bad. So I go back to Martin and pep boys and inquire about how to get my refund that I was promised and he told me that they don’t owe me a refund. I then ask to speak to his manager but he said he didn’t know I’m his manager’s schedule nor if he was working today. I asked Martin if I could leave my phone number for his manager to call, which he proceeded to say he had costumers waiting and “wasn’t going to do this with me”.

Claimed loss: Roughly $1,000

Desired outcome: Full refund of $1,000

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