Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Auto Parts and Repair Stores The Pep Boys Complaints #22-41
The Pep Boys

The Pep Boys review: Tire service

W
Author of the review
1:16 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Need a new tire, brought it in early. They said it'll take a couple hours. So I left, ran errands and came back and my car still hasn't been seen. Still sitting in the same spot I parked it. This is ridiculous no matter how busy they are. Not one employee called or informed me on any updates, or as I waited in the area , never approached me with any information. I see that customer service isn't a top priority at this location.

Desired outcome: Just wanted a new tire with swift service!!!!

Keywords:
area car customer service early employee hours parked spot tire updates
More
Send message
Copy link
Report
0 comments
Add a comment

More The Pep Boys reviews & complaints

The Pep Boys - Bad treatment of employees 76
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The Pep Boys - Brake repair scam 17
The Pep Boys - Rip off 12
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The Pep Boys - "miscellaneous shop charge" is a scam 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The Pep Boys - Terrible service! 13
The Pep Boys - riped off 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The Pep Boys - retail store manager
The Pep Boys - oil change and tire rotation
The Pep Boys - Over torque of spindle pin on brake repair
The Pep Boys - buy 1 get 1 free rebate
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all The Pep Boys reviews and complaints

  1. The Pep Boys Contacts

  2. The Pep Boys phone numbers
    +1 (888) 418-2298
    Click up if you have successfully reached The Pep Boys by calling +1 (888) 418-2298 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (888) 418-2298 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (888) 418-2298 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (888) 418-2298 phone number
    Rewards Program
    +1 (888) 829-1420
    Click up if you have successfully reached The Pep Boys by calling +1 (888) 829-1420 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (888) 829-1420 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (888) 829-1420 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (888) 829-1420 phone number
    Rebates
    +1 (888) 396-8254
    Click up if you have successfully reached The Pep Boys by calling +1 (888) 396-8254 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (888) 396-8254 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (888) 396-8254 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (888) 396-8254 phone number
    Pep Boys Credit Card:
    +1 (888) 545-8532
    Click up if you have successfully reached The Pep Boys by calling +1 (888) 545-8532 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (888) 545-8532 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (888) 545-8532 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (888) 545-8532 phone number
    Property Management - Maintenance
    +1 (800) 553-5338
    Click up if you have successfully reached The Pep Boys by calling +1 (800) 553-5338 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (800) 553-5338 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (800) 553-5338 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (800) 553-5338 phone number
    Fleet Services
    +1 (778) 729-2855
    Click up if you have successfully reached The Pep Boys by calling +1 (778) 729-2855 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (778) 729-2855 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (778) 729-2855 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (778) 729-2855 phone number
    Bulk Sales
    +1 (215) 430-9000
    Click up if you have successfully reached The Pep Boys by calling +1 (215) 430-9000 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (215) 430-9000 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (215) 430-9000 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (215) 430-9000 phone number
    +1 (800) 737-2697
    Click up if you have successfully reached The Pep Boys by calling +1 (800) 737-2697 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (800) 737-2697 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (800) 737-2697 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (800) 737-2697 phone number
    Customer Service
    More phone numbers
  3. The Pep Boys emails
  4. The Pep Boys address
    3111 West Allegheny Avenue, Philadelphia, Illinois, 19132, United States
  5. The Pep Boys social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 25, 2026
  7. View all The Pep Boys contacts
The Pep Boys Category
The Pep Boys is ranked 19 among 325 companies in the Auto Parts and Repair Stores category
#17 JEGS JEGS #18 Etrailer.com Etrailer.com #19 The Pep Boys The Pep Boys #20 CJ Pony Parts CJ Pony Parts #21 AmericanMuscle AmericanMuscle

Most discussed The Pep Boys complaints

Brake repair scam
1
(opinions to this review)
The Pep Boys Alternatives
Vision Ecom 13 reviews 401 Auto RV Canada 15 reviews PartsWarehouse.com 15 reviews Firestone Complete Auto Care 636 reviews AutoZone 463 reviews