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CB Auto Parts and Repair Stores The Pep Boys Complaints #42-61
The Pep Boys

The Pep Boys review: Servics not done

Y
Author of the review
11:25 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I called in to speak with a pep boys representitive concerning service on my vehicle. I was told that I could not bring the car in the same day as they were busy. I was offered June 3rd at 11am. I was told by Josh that I could stay with the car as it would only take about an hour or so. I came in on June 3rd as requested. When I arrived they took my information and my car keys. I waited over an hour. I asked the Pep boys clerk what is the timeframe for completion. I was then told they would not be touching my car that day at all. I was told at best they would check the car on Monday and I would need to leave the car there. I then contacted your customer care number and was told someone would be contacting me back within 24 hours. It has been 5 days and noone has reached out to me. Please contact me to discuss. [protected] Ramone Beaty REF# 103887.

Desired outcome: Please let me know what my options are I will make a decision once I receive that insight.

Keywords:
11am car completion contacting customer care hour june 3rd monday service vehicle
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  1. The Pep Boys Contacts

  2. The Pep Boys phone numbers
    +1 (888) 418-2298
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    Rebates
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    +1 (800) 553-5338
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    3111 West Allegheny Avenue, Philadelphia, Illinois, 19132, United States
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    Jul 28, 2026
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