CB Auto Parts and Repair Stores The Pep Boys Complaints #2-21

The Pep Boys review: Service on my vehicle

Jane Doo of Federal Way, US

Oct 31, 2023 9:24 pm UTC

Verified customer

I had service done to my vehicle 10-20-2023 at a 8 am appointment, I went to have an alignment done to all four wheels and tires rotate and balance to all four wheels which was not done well the car was running way worst after I got it back, it was a very hard vibration and also something that these guys had no business messing with which was my radiator which was making a swoosh sound from inside the vehicle which was the radiator cooling, this was never a issue at all and now after my car being service it's becomes a issue, the manager their said his mechanic did this for years and if he did it did not show on my vehicle, they did nothing right and at all and now I have to get more work done on my vehicle and I would like for pep boys to pay for their mishaps.

Claimed loss: $900.00

Desired outcome: I would like for pep boys to pay for my vehicle repairs, the car ran horrible after their service so I had to go somewhere else to have the repairs completed and also their was more problems that I immediatley reported to them.

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The Pep Boys phone numbers

+1 (888) 418-2298

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contactus@pepboys.com

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3111 West Allegheny Avenue, Philadelphia, Illinois, 19132, United States

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