CB Auto Parts and Repair Stores The Pep Boys Complaints #22-41

The Pep Boys review: Motor mounts that were installed on my 2011 chevy silverado

Jeff von Dwingelo of Los Angeles, US

Aug 17, 2023 9:38 pm UTC

tracking ID# 2323183 store #0888

February 16TH 2023 I brought my 2011 chevy silverado 1500 to the Pep Boy store at 6110 Sepulveda Blvd Van Nuys Ca. 91411 to have my motor mount and transmission mounts replaced. On August 14TH 2023 I was hearing a thumping noise from under the hood. With the hood open, I stepped on the breaks put the truck in drive, With my right foot I placed it on the gas pedal and accelerated. The engine moved up as the motor mount was broken. I called the Pep Boys store and talk to the parts and service lady, I asked if it was under warranty, she checked on that for me and came back on the phone and told me, because I did not buy the extended warranty that only the part would be covered. after that conversation I looked at the mounts that your company installed only to find that the heat shield was removedfrom the new motor mount. the exhaust manifold is less then 2 inches away from the motor mount and is heating the mount up making it weak enough for it to break. I call Sal Rodrigues the service manager three times. 8/15/2023 at 4:55 8/16/2023 at 12:12 and 8/17/2023 9:15 in the morning. He has not return my call, So I am turning to you for help with this problem.

Jeff von Dwingelo

[protected]

The Pep Boys review: motor mounts that were installed on my 2011 Chevy Silverado

J

Jeff von Dwingelo of Los Angeles, US

Aug 17, 20239:38 pm EDT

Featured review

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tracking ID# 2323183 store #0888

February 16TH 2023 I brought my 2011 chevy Silverado 1500 to the Pep Boy store at 6110 Sepulveda Blvd Van Nuys Ca. 91411 to have my motor mount and transmission mounts replaced. On August 14TH 2023 I was hearing a thumping noise from under the hood. With the hood open, I stepped on the brakes and put the truck in drive. With my right foot I placed it on the gas pedal and accelerated. The engine moved up as the motor mount was broken. I called the Pep Boys store and talked to the parts and service lady; I asked if it was under warranty. She checked on that for me and came back on the phone and told me, because I did not buy the extended warranty that only the part would be covered. After that conversation I looked at the mounts that your company installed only to find that the heat shield was removed from the new motor mount. The exhaust manifold is less than 2 inches away from the motor mount and is heating the mount up making it weak enough for it to break. I called Sal Rodrigues the service manager three times. 8/15/2023 at 4:55 8/16/2023 at 12:12 and 8/17/2023 9:15 in the morning. He has not returned my call, So I am turning to you for help with this problem.

Jeff von Dwingelo

[protected]

Keywords:

breaks engine exhaust manifold gas pedal heat shield hood motor mount thumping noise transmission mounts warranty

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