The Pep Boys review: Dashboard panel burned out while changing the battery of my car at pep boys in Harbor city California store # 0851

On 11-07-2023 went to the store # 0851 to change the battery to my car BMW 325i. The work order 2170890 was taken by the manager Darnell Thomas. And after few hours he gave me the car key stating the battery was changed I paid and When I started the car I noticed the memory of the dash board was not coming up nor any of the gages were working. Immediately I shut down the car and went inside the store and told Darnell the situation. He then put the car inside and told me it needs to disconnect the battery and wait for 1-2 hours to reset the computer. After 2 hours was almost 6 PM. And time to close the store. He gave me his business card and said to go home park it overnight and next day to start it and should work ok. And call him to let him know if ok or if not to go to the store again. Next day when I went to the store they could not fix it and Jonathan at the front desk told me come next day when they will call a special technician to try and fix it. On Friday November the 10th after a few hours anothe person at the front desk told me the car could still not be fixed and I should take it to the BMW dealer, which I did and they inspected the car and said the panel of the dashboard is fried and needs to be ordered and changed and the cost is $4,300. Since then I tried to call Darnell several times to settle for payment or other arrangements, yet every time they said Darnell is either not there or not available. Nor he called me back. I would very much appreciate if someone in the head quarters of Pep Boys call me to resolve this issue. My name is Dorin Nicolae and my cell number is [protected].