CB Auto Parts and Repair Stores The Pep Boys Complaints #22-41

The Pep Boys review: Customer denied military discount with proper ID...

Rod1 of Lancaster, US

Oct 24, 2023 1:50 pm UTC

On 10/24/2023, I had a front-end alignment and front brakes work performed. Manager - Kenneth Griffin - told me they had a special on the brake job for $169 and the front-end alignment was $99. I agreed to work. Upon checking out I told Kenneth I qualify for military discount, and showed him my ID. Upon receiving my receipt, I asked where is the10% discount, he showed me where the 10% was dedusted from the cost of the alignment and said I can't get it twice... I said I'm not trying to get it twice, but I expect to receive 10% deduction from my total bill... Kenneth became very disrespectful talking to me in a condescending manner, stating that i'm trying to start trouble, I told him I'm just requesting my military discount from my total bill a not a portion of it. Kenneth stated in a very unprofessional manner, that he isn't giving it to me... I didn't want the situation to escalate so I left.

Desired outcome: I'd like to honor my veteran's status and give me my 10% discount on the $169 for my brake job. I would also like an apology from Kenneth for speaking to me in that manner and in front of another customer...

The Pep Boys - Customer denied military discount with proper ID... - Photo 1

View 0 more photos

0 comments

Add a comment

The Pep Boys - Bad treatment of employees 76

Resolved

The Pep Boys - Brake repair scam 17

The Pep Boys - Rip off 12

Resolved

The Pep Boys - "miscellaneous shop charge" is a scam 6

Resolved

The Pep Boys - Terrible service! 13

The Pep Boys - riped off 4

Resolved

The Pep Boys - retail store manager

The Pep Boys - oil change and tire rotation

The Pep Boys - Over torque of spindle pin on brake repair

The Pep Boys - buy 1 get 1 free rebate

Resolved

View all The Pep Boys reviews and complaints

The Pep Boys Contacts

The Pep Boys phone numbers

+1 (888) 418-2298

Click up if you have successfully reached The Pep Boys by calling +1 (888) 418-2298 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (888) 418-2298 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (888) 418-2298 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (888) 418-2298 phone number

Rewards Program

+1 (888) 829-1420

Click up if you have successfully reached The Pep Boys by calling +1 (888) 829-1420 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (888) 829-1420 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (888) 829-1420 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (888) 829-1420 phone number

Rebates

+1 (888) 396-8254

Click up if you have successfully reached The Pep Boys by calling +1 (888) 396-8254 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (888) 396-8254 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (888) 396-8254 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (888) 396-8254 phone number

Pep Boys Credit Card:

+1 (888) 545-8532

Click up if you have successfully reached The Pep Boys by calling +1 (888) 545-8532 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (888) 545-8532 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (888) 545-8532 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (888) 545-8532 phone number

Property Management - Maintenance

+1 (800) 553-5338

Click up if you have successfully reached The Pep Boys by calling +1 (800) 553-5338 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (800) 553-5338 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (800) 553-5338 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (800) 553-5338 phone number

Fleet Services

+1 (778) 729-2855

Click up if you have successfully reached The Pep Boys by calling +1 (778) 729-2855 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (778) 729-2855 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (778) 729-2855 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (778) 729-2855 phone number

Bulk Sales

+1 (215) 430-9000

Click up if you have successfully reached The Pep Boys by calling +1 (215) 430-9000 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (215) 430-9000 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (215) 430-9000 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (215) 430-9000 phone number

+1 (800) 737-2697

Click up if you have successfully reached The Pep Boys by calling +1 (800) 737-2697 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (800) 737-2697 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (800) 737-2697 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (800) 737-2697 phone number

Customer Service

More phone numbers

The Pep Boys emails

contactus@pepboys.com

100%
Confidence score: 100%

Support

The Pep Boys address

3111 West Allegheny Avenue, Philadelphia, Illinois, 19132, United States

The Pep Boys social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jul 28, 2026
View all The Pep Boys contacts