CB Auto Parts and Repair Stores The Pep Boys Complaints #2-21

The Pep Boys review: Alignment service

DNicLambo Lambert of New Orleans, US

Mar 06, 2024 11:58 am UTC

Completely disgusted beyond what I can actually describe. Took my car in for a $99 alignment and because you want to be greedy, decided to charge me for a service/part that I know nothing about and failed to do the service I actually paid for and requested. So, at the end of the day, you failed to fully disclose the charge on your website and scam me for my money, in which I had to pay in order to get back. Only to find out the part that you illegally added to my account almost caused me to collide with an 18-wheeler. Not only that, but the mechanics also refuse to fix my car. The Director keeps calling them to tell them to fix it, they tell him they will, and they don't. They have had my car since 02-29-24 and will not fix it. But want to keep my money and don't care if I have a way to get around or if I will lose my job because I don't have transportation. This is the absolute most disgusting thing that has ever happened to me in my entire life and I absolutely hate your company.

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