The Medve GroupCustomer service and tenancy

my mother is an elderly tenant living in the arts apts. She has been disrespected and has had the manager threaten her with eviction because her daughter bf came over no disruption was going on he just walked up and told my mother she was going to be evicted if my bf comes on the property. Then later when she speaks to him in the office and let him know she didn't appreciate being belittled she elderly. Also, we have a rat infestation nobody doing anything about. The rats are digging up the yard . Kids play out here. Its unsafe but our wonderful property manager rather tell old ladies who they can and cant have over her house as long as they not destroying property as stated in the lease. but he makes up his own rules if he don't like you ...he WILL evict you just because. Its unprofessional

Responses

  • Da
    danedana Sep 26, 2017

    I am a tenant of an apartment complex that MEDVE Group manages in Corpus Christi Texas and I have spoken to 3 different people there. I spoke to a Brian that called me back from Louisiana and Cassidy and a Will that are in Irving. Thats what the phone number said that came up anyway. Here is my issue... I moved in to the Saratoga Cove apartments in November last year, didn't have any problems everything was fine. But, after two or three months went by people moved in above me and I noticed they would smoke weed and the smell came in to my apartment from the vents. I didn't say anything at first. It started getting bad with the smell, horrible stench. I complained not once but more than 5 times. I even made copies of my complaints and took them to the office to have them put in my file. Needless to say not a thing has been done about the horrible smell coming in to my apartment. I have been paying almost $1, 200.00 a month to live there and my lease is up on November 10th this year, I spoke to the manager on the property ( Carolina ) last Friday about leaving early without any paying any penalties just whatever the prorated rent would be for October and Carolina said she didn't see that being a problem since she had a lot of people wanting to lease. BUT THENNNNN she calls me yesterday Sept. 25th saying she can't let me leave. I told her I had another apartment lined up and I CANNNNOOOT STAND THESE GUYS CONTINUING SMOKING WEED AND NOTHING HAS BEEN DONE. She said " how do you know nothing has been done " my adrenaline rises I YELLED AT HER " BECAUSE THEY ARE STILL SMOKING WEED!!! I told her. I have called the courtesy officer several times. Carolina told me she was going to put a letter out since she courtesy officer just went out to my apartment last Sunday on the 17th of September. But again the guys were smoking this past Saturday. However, Cassidy whom I spoke to from the MEDVE Group said their apartments are not a smoke free complex and they cannot control what people do in their apartments. So she is basically telling me that Saratoga Cove Apartments allow illegal drugs in their apartments for whomever wants to live there. All that Cassidy and Brian kept telling me was that i have to finish out my lease and put up with the weed smell going in my apartment and my grandkids ( 3 yr old and a 7 month old) that come over have to put up with the horrible smell also. So now I have to get an attorney involved.
    Reply

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.