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Replied
I had a car with them that messed at least two times for a known issue that Ford is having with that vehicle causing the vehicle to become not
I had a car with them that messed at least two times for a known issue that Ford is having with that vehicle causing the vehicle to become not operable. I returned the vehicle they put it as a paid charge off. Now they are trying to sue me and garnish my check.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
My car was picked up yesterday on [protected] in Lindale at Colonial at 2pm
My car was picked up yesterday on [protected] in Lindale at Colonial at 2pm. I had made a car payment of 245.00 on 5.13.2021 on Thursday morning. I have all my receipts from when I made payments on the car. They claimed that my account was 38 days past due so they came and picked up the car anyway. I would like to get a refund from when I made my payment last week because if they are going to keep the car then I might as well get a refund for the car payment.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
I purchased my vehicle November 13
I purchased my vehicle November 13. Since then my car has had the same issue going on. The service department had me take it to my local Pepboys on 3 different occasions. After the 3rd time the problem was still happening. I was told to take it to my local Subaru dealership that time. All seems to be fine until July. I had to take it back to the Subaru dealership where it stayed just shy of 2 months. I have had to pay for a rental, Lyfts and Ubers, and repairs. Luckily The Key did pay for some of the work the final time, if not I wouldn't have a car. I filed a complaint on August 12th with The Key. The submission said it would be answered August 27th. I have yet to hear anything back.
The complaint has been investigated and resolved to the customer’s satisfaction.
We have submitted our response.
Is The KEY legit?
The KEY earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for The KEY. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The KEY resolved 100% of 5 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
A long registered date for thekeyonline.com can be seen as a positive aspect for The KEY as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of The KEY's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Thekeyonline.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Thekeyonline.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Thekeyonline.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from The KEY.
However ComplaintsBoard has detected that:
- Thekeyonline.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The thekeyonline.com may offer a niche product or service that is only of interest to a smaller audience.
- The KEY protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The KEY appears to provide lending services or information on their website. It is important to be cautious when using lending websites, as scams and fraudulent activities are common in the financial sector. To protect yourself, it is important to carefully review the terms and conditions of any loans or financing products, to only work with reputable lenders, and to avoid sharing sensitive personal information with any suspicious websites.
Replied
I got a car from the key on 5/1 as soon as I drove off in the car the airbag light came on about 2 weeks pass and it leaves me on the side of
I got a car from the key on 5/1 as soon as I drove off in the car the airbag light came on about 2 weeks pass and it leaves me on the side of the road so I take it to pep boys to get fixed it took about a month to get it back I got it back and a week later it over heated and left my family on the side of the road and the key has a warranty that says 10 year *** mile motor and power train warranty the issues with my car are in the motor and they refuse to fix th issues and want me to pay the *** dollars to fix the car that would put me at about 19 grand for the car and the car is only worth *** and I got it for *** they are the absolute worst car dealership I have ever been to and I advise anyone to not go there
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
I purchased my 2014 *** sonic from the Key in ***, *** on February 25
I purchased my 2014 *** sonic from the Key in ***, *** on February 25. When I test drove the vehicle I noticed there was something wrong with the heating and cooling system, The Key said they would have it taken care of but failed to tell me it had to be within the first 30 days of getting the vehicle and from that point on even after having one issue fixed there has been several more issues with the vehicle that I was informed I have to pay of pocket when the day I got it I was also informed there was a warranty but now theyre telling me theres not one, and they also apparently switched auto loan holders from *** auto finance to I believe the lady had told me *** Auto Credit, or something to that affect, Ive tried making my payments but I have no idea who to contact to make them, and I dont feel I should be paying for a vehicle that isnt working right that is my only transportation to work, Im currently having to look for another vehicle because of the issues
The complaint has been investigated and resolved to the customer’s satisfaction.
About The KEY
One of the standout features of The KEY is its credit monitoring service. This service allows users to keep track of their credit score, monitor changes to their credit report, and receive alerts if any suspicious activity is detected. This not only helps users keep their credit score in good standing but also protects them from identity theft and fraud.
In addition to credit monitoring, The KEY also offers identity theft protection, which is becoming increasingly important in today's digital age. With this service, users can rest easy knowing that their personal information is being monitored for signs of misuse or fraud. Whether it's your social security number or your bank account information that's at risk, The KEY has you covered.
Another valuable service offered by The KEY is financial education. The platform provides resources and tools to help users improve their financial literacy, including articles, calculators, and interactive tools. This is especially useful for individuals who may be struggling with debt, lack financial knowledge or need guidance on how to reach their financial goals.
Overall, The KEY provides an all-in-one solution for anyone looking to improve their financial health. Whether you're a business looking to protect your customers or an individual looking to protect your credit, identity, or get financial education, The KEY has everything you need to achieve your goals. With its comprehensive range of products and unbeatable customer service, The KEY is the go-to platform for anyone looking to take control of their financial future.
Overview of The KEY complaint handling
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The KEY contacts
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The KEY phone numbers+1 (405) 526-7000+1 (405) 526-7000Click up if you have successfully reached The KEY by calling +1 (405) 526-7000 phone number 0 0 users reported that they have successfully reached The KEY by calling +1 (405) 526-7000 phone number Click down if you have UNsuccessfully reached The KEY by calling +1 (405) 526-7000 phone number 0 0 users reported that they have UNsuccessfully reached The KEY by calling +1 (405) 526-7000 phone number
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The KEY emailssales@thekeyonline.com80%Confidence score: 80%Salesservice@thekeyonline.com75%Confidence score: 75%Supportinternetsales@thekeyonline.com75%Confidence score: 75%Sales
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The KEY address208 W I 240 Service Rd, Oklahoma City, Oklahoma, 73139-8001, United States
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