The Drain Surgeon’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of customers are dissatisfied with their plumbing services.
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Unethical Behaviour
During installation of a new Geyser their staff caused significant damage to the wall of an adjacent room. Immediately after this occurred payment for call-out fees was made. However I indicated by mail to the operations and financial department that full payment will be made once the repairs have been affected. After 3 weeks the damage has not yet been fully repaired (Plastered, but not painted). However I am informed by a Nicole Pratt that if full payment is not made the geyser will be removed, the works already done will be undone (thus a new hole will be broken in my wall) and I will still be required to pay the full amount plus legal fees. Additionally all costs I incurred via an agent to open the apartment for workers will be for my own account.
Is this not unethical (bordering on blackmail) behavior?
Is The Drain Surgeon Legit?
The Drain Surgeon earns a trustworthiness rating of 82%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for The Drain Surgeon. The company provides a physical address, 3 phone numbers, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Drainsurgeon.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Drainsurgeon.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Drainsurgeon.co.za appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Drainsurgeon.co.za has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The drainsurgeon.co.za may offer a niche product or service that is only of interest to a smaller audience.
Overview of The Drain Surgeon complaint handling
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I fully agree. I had blocked drains which they came and sorted out. Was charged
R 4500 for the job. A week later the problem arose again. Water in my shower standing again and toilet making bubbly noises. We called them and was told that the guarantee is only for 5 to 7 days. Shocking. So extremely dissaooneted by the Drain Surgeons poor service. Will never use them again. My R 4500 gone down the drain. No pun intended. Disgruntled customer. South Africa