The Bureau of Immigration
reviews and complaints

My name is Lovelyn S. Antipatia, and I am currently living in the United Arab Emirates. I am working as a teacher. First, I have a debt from Anila Suarez Lang. We have agreed that I will pay my debt at the end of October 2023. On October 30, I went to the bank to clarify my salary, which is on hold due to my excess salary. When I reach home because I want to contact her, I say that I will pay even if it is not my full payment, but when I open my phone, I am shocked that it is blocked. She blocked me from the messenger.

And my daughter messaged me that Anila Suarez Lang posted bad words against me. Her family is bullying me, including my daughter (19 years old) and my minor daughter (14 years old). She posted the picture with the information about my minor daughter on Facebook. I want to file a cybercrime case against her.

Hi,, I'm Christoper Bautista,planned to to Hongkong for vacation tour. i have complaint for the officer who interviewed to me .. I'm 3 times offload. First I was offload due to lack of documents.. and the documents they said. I complied it. I rebook my ticket and pay another hotel accomodation.in my first hotel booking is not refunded... Second. In MAY 28,2023 I rebook my ticket, the documents needed was complied.. but immigration offices still not me allow to travel. He said I need an sponsor. He said either friend that they accomodate my expense in case my money become.shorten.. I have 50k pesos on hand... But still not convince... I'm really disappointed. . Judgmental immigration officer... In my 3rd attempt I convince my friend to go tour Hongkong. My friend have stable work here Manila.. and he have enough money for us.. but immigration officer not convince...immigration officer said again. Need an sponsor... Why need sponsor if money is enough, complete hotel accomodation and just for 3 days tour... Immigration office is not consistent to the document compliance... Consideration pls... I expense 3 times hotel accommodation not refundable... Immigration officer please address my concerned...don't judge people. Knock your good heart.

GOD know's best.. [protected]

Money not easy to get. I hard earned for the money to support my vacation tour.

on 14th of July 2022 clark airport, after checked in and pass thru immigration, on our way to the gate 2 immigration officers, a male and female, stopped me and my husband from boarding. they locked me in an office together with a jetstar counter staff. They told me that I am not a legit tourist going to Singapore for a week with my husband.My husband and I decided to have a week break in Singapore. These two officers told me and my husband are liars, yelling at me and we are not legit tourists. when we asked why we cannot go ahead on our flight, they said " ask yourselves". Is that how these officers shoud treat passengers? May I please have a copy of your policies and procedures on offloading passengers. I would like this fully investigated and why the jetstar counter staff is with them in the office. I have spoken to Jetstar and they told me that its not part of her job. I didnt get their names as I was so upset as I was treated like a criminal.

These officers will need to be investigated due to not issuing a document that states reason for offloading me and my husband. My name is Zenaida Cappal and my husband's name is Michael Valdez. I will be awaiting for your quick response no later than 29th of July.

Thank you

1. While I am filing for my application on May 5, 2022 at around 1:50pm. Misconduct officer Mr. Paul Vincent Borla who rearrange the application file under the desk and give priority to someone. The file looks consecutive on the counter, in-fact is none. It is unfair to all applicants who spend so much time fall in line.

2. Since my working visa is going to expired, we consult him what if my visa expiration before my application approval. He just asking us to do the rest of works right away, he never answers or guide us the proper procedure. It is being foreseen that it will takes few days’ time for the Baranguy certificate and making on line annual report. My visa will be expired till May 7, 2022, it is quite sure that my submission will be done after visa expiration. I just want to know if I need to apply any other kinds of visa such as grace period or what procedure need to be taken before my expiration as to avoid penalty. What can I do now or let my visa expired then to be penalized?

3. Since I feel unsatisfied for his conduct, I take picture for his working ID shown in front of his counter. I need his information to file this complain. However, he sudden come out and grab my application document from my secretary then take pictures on a cell phone. I would like to know if he has right to take pictures on my application? Does the cell phone is the property of BI, if not he should have no right to copy my personal data in his phone. What is the purpose for such pictures of my application. If my personal data will be disclosed or affect my application.

I leave the PHilippines on December 30 2019. The Covid 19 came i was not authorized to come back in 2020 So i came back on November 2021. And in the immigration office of the Internation Airport Terminal 3, without explanation i need to pay 3040+1500 P = 4540Pesos because i was not able to come back all boarders were closed in this period. Why do i need to have penalty for this. No one can explain the reason of this very expensive penalty!

Few days after my arrival I went to the Immigration Office in SM North to pay my Annual Report. They told me that is not needed, I will pay it next January without penalty. I believed it but the information of this officer was wrong because today with appointment i went to pay the Annual report and there i have the surprise to be charge of 2120 Pesos for the delay!

How the Officers formation is done i do not know but is very sad to see that ! How can i do to have a true explantation of these two very sad errors

Date - 8th Dec
Terminal 4
Timing - Approx 2.30pm

I was travelling with my wife and her parents from Hanoi with connecting flights back to India. As the terminals were different and we had to collect our luggage before boarding our connecting flights back to India we weren't sure if we needed to fill in the landing forms.

Before the immigration clearance we went to the help desk and we were told that we need to fill in the landing form, but as we were in transit we could leave the 'address in Singapore' section blank.

We stood in our respective queues and while I was going through my immigration I noticed an immigration lady officer screaming at my 69 year old mother in law as her landing form was incomplete. She had not filled in her Singapore address, contact number and final destination. She embarrassed the senior citizen to a level that she was almost in tears.

An error can be made by anyone, but screaming at the passenger is not the solution and that too a senior citizen. I am sure you have this on camera and hope you take corrective action. A notional position of power was being misused for self ego. I am sure Singapore has respect towards senior citizens.