The Bradford Exchange review: Graceland Christmas Elvis Presley tree-product # 14-01605-002

Client Number: [protected]

Order Number: 7 [protected]

To Whom It May Concern;

I purchased the Graceland Christmas Elvis Presley tree as a gift and although it's beautiful I've experienced the Issues:

1)I find the ad totally misleading, (and yes shame on me for not scrolling down and realizing it's a series and you don't get the entire tree as displayed

2) I then received a charge on our charge card for $41.33. I contacted customer service via the form, and that is I found out the charge was for the Tree and Jess explained I will keep tree but remove me from any future shipments of this item.

3) On 12-2-2023, I sent a back up email stating to remove me from future on the series. I received a response back on 12-14-2030, from Kristine verifying that the series was cancellled.

4) Well, lo and behold, my husband received a text 12-19 @8:22 PM ET that a charge of $16.95 was charged to our card. I do not have the item, nor did I order it, nor do I want it.

Please refund our charge card, and please ensure we are removed from any more mailings and charges for this series.

I will pay closer attention the next time I order from Bradford Exchange.

Sincerely,

Mrs. Chris L Ross