The Berry Company — Yellow Pages
We had paid for our year of outrageous service which did not benefit us. When they called to renew I indicated I did not want the same service as it was outrageously priced and we received no referrals from the yellow pages. I was to have bare minimum with option to cancel as we were not happy with service. If anyone listens to the recording, this should be stated, but it appears things conveniently disappear on their end. I contacted centurytel as this was our service provider. We changed services through them and they never stated the Berry company had to be contacted as I assumed I was done with them. Then I get a bill from Centurytel for the amount of 517.30 as we failed to complete our contract which is an extreme amount as we are a small business that had stated we did not need their services. I made multiple contacts with Berry and only spoke with one person who said it would be reviewed. All other contacts involved me leaving a message with no response. I contacted centurytel on numerous occasions and they actually had a supervisor or worker contact Berry and leave messages as well so I have documentation of that through centurytel. Finally, they gave me a number to call directly and I received a disgruntled employee who had left Berry due to their practices. She gave me te number directly to Kevin Albrecht who stated he had escalated my issue to John Gulas who was directly affiliated with Berry. I never received a response. I received in the mail a letter from the collection agency to collect a debt for the amount of $517.30 and was never contacted by John Gulas. I contacted Kevin Albrecht again who stated he would have John Gulas contact me. I gave him until 5:00 p.m. on 2/16/11. There was still no response. After reviewing the information here, I can see this has been an ongoing issue with them. I am truly frustrated by this entire process. They are horrible to deal with and I caution others in dealing with them.