The Because Market’s earns a 3.8-star rating from 0 reviews and 33 complaints, showing that the majority of customers are satisfied with their products and service.
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Mixed Feelings: A Review of The Because Market's Product and Customer Service
I gotta say, my experience with The Because Market (becausemarket.com) has been a bit of a rollercoaster ride. On one hand, their product is pretty darn good. I mean, I've tried a lot of different things to help with my bladder leaks, and theirs is definitely up there in terms of effectiveness.
But on the other hand, their customer service leaves a lot to be desired. I mean, I get it, they're a small company and all that, but come on. It shouldn't be this hard to get a simple question answered or to make a change to my order.
For starters, their online communication is basically non-existent. I've tried emailing them a few times, and I never get a response. And forget about trying to chat with them on their website - that feature seems to be permanently disabled.
So that leaves me with calling them on the phone. Which, honestly, is a bit of a pain. I don't always have a phone handy, and when I do, I don't always hear well on it. Plus, it just feels like a hassle to have to call every time I need something.
And even when I do call, it's not like they're super helpful. They don't seem to be able to adjust to my needs very well, and they never ask me if there's anything they can do to make things easier for me. It's like they're just going through the motions.
And don't even get me started on their delivery and payment process. They claim they'll inform me when my order is on its way and when they've charged my card, but I've never once received any kind of notification. I actually tried to cancel an order a couple weeks ago, and I thought I had succeeded - but then I got a delivery anyway. It's frustrating, to say the least.
All in all, I'm torn about The Because Market. On the one hand, their product is good. But on the other hand, their customer service is lacking in a big way. If they could just get their act together in that department, I'd be a lot happier with them.
Poor Customer Service and Harassment by The Because Market
I recently had an experience with The Because Market (becausemarket.com) and I have to say, it was not a pleasant one. I had placed an order with them about eight months ago, but unfortunately, I had to cancel it due to unforeseen circumstances. I had received confirmation that my order was cancelled, but to my surprise, I started receiving emails from them persistently asking me to complete my order.
I tried to explain my situation to them, but they didn't seem to understand and continued to harass me with emails. I even received an email on 04.14.2019 from them, where they threatened me with legal action if I didn't complete my order. I was shocked and felt harassed by their behavior.
I decided to take action and turned to my attorney for help. I also decided to use social media to warn others about their ineptitude and harassment. I contacted Consumer Reports, the Better Business Bureau, our state department of consumer affairs, and all major credit reporting agencies, providing them with all the correspondence we had over the last eight months.
Overall, my experience with The Because Market was not a good one. I hope that they will take this feedback seriously and improve their customer service in the future.
Unsatisfactory Experience with The Because Market Subscription: False Claims and Unauthorized Charges
I've been in touch with The Because Market (becausemarket.com) for a while now, trying to cancel my subscription for their undergarments. I've sent them emails and made phone calls, but they keep charging me for something I don't want or need. They claim that you can cancel at any time, but that's not true in my experience. I don't need a subscription for these drypers, but they keep sending them to me and charging me for it.
To make matters worse, they recently sent me an update on my payment info on either the 29th or 30th of the month. I didn't update my info because I don't need their undergarments anymore, but they waited until the next day to take payment from my debit card anyway. This is not okay. I've told them multiple times that I don't want their product anymore, and they still took payment from me without my authorization.
I'm very disappointed in The Because Market's customer service. They should honor their promise of canceling at any time and not charge people for products they don't want or need. It's frustrating to deal with a company that doesn't listen to their customers and doesn't respect their wishes. I hope they can improve their service in the future and be more transparent with their cancellation policy.
Is The Because Market Legit?
The Because Market earns a trustworthiness rating of 88%
Highly reliable. Use their services with confidence, yet trust but verify.
Becausemarket.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Becausemarket.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Becausemarket.com you are considering visiting, which is associated with The Because Market, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The Because Market website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Becausemarket.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- The Because Market has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
- We conducted a search on social media and found several negative reviews related to The Because Market. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Unimpressed with The Because Market: A Review of Their Products and Pitch
So, I gotta tell you about my experience with The Because Market. I was pretty excited to try out their products, so I ordered two different samples. But let me tell you, I was not impressed at all. First of all, they make you pay a $2.99 fee to ship a sample, but what they send you is a 20-unit pack instead of just a sample! That's just crazy, right?
Anyway, I tried out the Willow briefs, and while they fit better than the first sample I received, they were still not as good as the brand I usually buy at the market. The pad inside the Willow briefs is not completely glued down at both ends, which makes it really rough and uncomfortable against the skin. I mean, who wants to deal with a rash down there? Not me, that's for sure!
So, needless to say, I cancelled my subscription. I just don't think their products are worth the money. I mean, why pay for something that's not even comfortable? And don't even get me started on their pitch. They try to make it sound like their products are the best thing since sliced bread, but in reality, they're just not that great.
Overall, I would not recommend The Because Market. Save your money and stick with the brands you know and trust. Trust me, your body will thank you for it.
Review of The Because Market: Good Products, But Customer Service Needs Improvement
I was pretty excited when I stumbled upon The Because Market's website and saw that they were offering "free" samples. However, when I tried to claim my samples, I quickly realized that I had to pay for "shipping" upfront. It was a bit of a bummer, but I decided to go ahead and place my first order anyway.
I had read some negative reviews about The Because Market on the BBB website, so I was a little bit nervous about what I was getting myself into. I tried calling their customer service line during normal business hours to see if I could cancel my order, but no one answered the phone. I was starting to get a little bit frustrated, but I decided to try emailing them instead.
Thankfully, I was able to get in touch with someone via email and they told me that I could cancel my order online. I was relieved to hear this, and I went ahead and cancelled my order right away.
Overall, I think that The Because Market has some potential, but they definitely need to work on their customer service. If a company is hard to reach by phone or chat, it can be really frustrating for customers. I would recommend that they invest in some more customer service resources so that they can provide better support to their customers.
Despite my initial frustrations, I do think that The Because Market has some good products. I appreciate that they are focused on providing solutions for women's health issues, and I think that their products are high-quality and effective. If they can improve their customer service, I would definitely consider ordering from them again in the future.
Terrible Customer Service Experience with The Because Market - Still Waiting on Refund After 60 Days
I gotta say, I had a couple of accounts with The Because Market, one for my dear ol' mom in sunny Florida and one for myself up here in chilly Massachusetts. But let me tell ya, I cancelled my account and sent back 60 of them overnight diapers a full 60 days ago and I'm still waiting on my refund! I've called up their customer service line more times than I can count, and I've talked to at least 8 different folks, but I ain't gotten a single decent response yet. And get this, they charged my credit card right away for an order that didn't even ship! Can you believe it? I'm so dang frustrated with this terrible customer service, I tell ya what. I've asked over and over again for a rep from the good ol' USA to give me a holler, but I ain't heard a peep back yet. I'm even thinking about filing a complaint with the Better Business Bureau, that's how bad it's gotten. Honestly, I wouldn't recommend this company to nobody, not with customer service like this!
Product Review: Good Product, Terrible Shipping & Customer Support from The Because Market
This product is pretty good, but I gotta say, the shipping is just terrible. I've had a problem EVERY single month. They take my money real quick, but then I gotta wait and wait and wait for the stuff to show up. And sometimes, it's not even all there! Like this month, I ordered 140 undergarments for my old lady, who's 91, and I only got 20. What the heck, man?
So I call up the customer support line, and let me tell you, it ain't even based in the states. And they can't even transfer you to the actual company that's supposed to be in Massachusetts. They can't help you, not because they don't want to, but because they just can't. It's like they're not even part of the same company, you know what I mean?
And the name of the company, The Because Market? Yeah, that's pretty much the answer you get when you ask why you haven't gotten your stuff yet. Just "BECAUSE". Like, what kind of answer is that? It's a total joke, man.
Disappointing Experience with The Because Market: Poor Quality Products and Unhelpful Customer Service
I was really excited to try out The Because Market after reading all the glowing reviews. I mean, they were all 5 stars, which seemed a little weird to me, but I figured they must be really good. Unfortunately, they didn't work for me at all. I reached out to customer service and told them I didn't want the additional $2.99 package, but they went ahead and mailed me $51 worth of the product anyway.
When I called them back to complain and ask for a refund, they told me I had to pay for the return shipping. And to make matters worse, they charged me for the product even though I had already told them I didn't want it. I couldn't believe it when they told me they had mailed it out two days after our conversation.
To add insult to injury, they tried to sell me even more of their products that I had no interest in. Honestly, these were the worst products I've ever used. The parts were all stuck together from the factory and they bunched up and slid around everywhere they shouldn't have. I made sure to tell customer service all of this, and I also asked them where all the real reviews were on their site.
Overall, I was really disappointed with The Because Market. I wouldn't recommend them to anyone, and I definitely won't be buying from them again.
Mixed Experience with The Because Market: Great Solution, But Supplier Change Caused Issues
I've been a loyal customer of The Because Market for a year and a half now, and let me tell you, they've been a lifesaver. As someone in their 20s who was finally diagnosed with diabetes insipidus after years of night time incontinence, I was relieved to find a solution that didn't involve the humiliation of standing in line at Walgreens with a pack of what is essentially adult diapers.
However, a few months ago, I had a bit of a hiccup with my order. The company accidentally double charged me and sent me two shipments of pads, totaling over 100 pads! While I wasn't thrilled about the mistake, I accepted it because the pads were actually useful. But little did I know, The Because Market must have recently changed suppliers without notifying me, because these new pads don't provide the same coverage as the previous ones. Now, I'm stuck with a ton of product that is essentially useless.
So, what did I do? I decided to try out their bed protector in hopes that it would prevent leaks from ruining my sheets. Unfortunately, as a restless sleeper, the bed pad tends to bunch up, leaving me back at square one with almost daily leaks.
Overall, while I've had some issues with The Because Market, I still appreciate the convenience and privacy they provide. I just wish they would have notified me of the supplier change so I could have adjusted my order accordingly.
Warning: Shady Business Practices at The Because Market - Stay Away!
This company, The Because Market, seems to be focused on getting people to sign up for their auto-shipping program without them even realizing it. Their website is full of sneaky tactics that are meant to deceive you into giving them your credit card information. They offer low prices to lure you in, but then they automatically bill you for more expensive products that you may not even be aware that you purchased.
Even if you only order one product for $10, they will automatically sign you up for their auto-shipping program without your consent. This company is very shady and they seem to be beyond any kind of accountability. Even when they know that they are in the wrong, they pretend to cooperate with you and then throw you under the bus.
This is a terrible company that preys on seniors who are vulnerable and may not be aware of what is happening. They manipulate and bully their customers, and it is truly disgusting. It will be interesting to see how long they can keep this up before they implode.
I would strongly advise anyone to stay away from The Because Market. They take shady business practices to a whole new level, and it is not worth the risk to do business with them.
Id been purchasing packages of female adult diapers for several months now, but I found them to be too bulky for my 4 10 stature
Id been purchasing packages of female adult diapers for several months now, but I found them to be too bulky for my 4 10 stature. I received my last mailing posted 5/12/22 and returned them to the post office within a day without incidence.I was expecting to receive a credit, so I called inquiring about this. Because responded with an email, stating I didnt follow their return policy. Ive never seen a return policy.I then inquired about returning my purchase but Because said they dont do this either Now Because has my money and my purchased product.I want my purchase returned to me or a credit for $39.36, the purchased price.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a Free sample package and never received it
I ordered a free sample that's it, but free really isn't free because I had to pay a small shipping fee. I never received the sample and didn't think no more about it until they tried to get $60.18 out of my cash app account which I gave them no authorization to do so.
They charged me $135 then charged me $63.01 then refunded me $63.01 so they charged me $135 and my order only cost $73 I should of been refunded $63.01 but they keep telling me they did and they did not! I cancelled my order and never want to deal with the thiefs again! I just want my money back!
I only ordered the sample pack but they sent more and I did Not authorize that or the $53.92 that they charged to my PayPal credit card. I want a return shipping label and a Refund.
Per our return policy, a Return Authorization Number is required for a successful return, which is why we initially denied the refund.
In these cases, we do not typically refund, but we have attempted to process a refund as of today for $36.70. Unfortunately, the refund attempt was rejected.
We would be happy to provide a check refund if the recipient will verify that the following address is correct:
17 [Address Redacted]
[City Redacted], [State Redacted] 60538
Thank you
Company sent free items to try before ordering
Company sent free items to try before ordering. They changed me $40 before I got the free items to decide if I wanted to purchase yet. I called them to dispute, cancel my subscription and told them it was unfair to charge anyone for something you haven't given them a chance to try. They sent products anyway and still charged me $40. I was told my complaint was submitted and that I would be sent an email regarding my refund. I was not sent an email, nor was my money given back as I was told. I called back and was reassured it would happen. I still haven't gotten an email or a refund. This has been over month now. I would like my money back
The complaint has been investigated and resolved to the customer’s satisfaction.
I discovered an unexpected charge on my bank account for $115.99, which was still pending. I was unsure of the origin of the transaction, so I contacted the bank for more information. Upon receiving the necessary details, I immediately reached out to the responsible party to request the cancellation of the transaction and a refund, as I had not received any product. I rely on my healthcare coverage, which provides for all my necessary supplies, so this charge was particularly alarming. However, I was informed that in order to obtain a refund, I would have to wait for the item to arrive, then return it at my own cost. I was not permitted to reject the delivery. The process was supposed to be straightforward, but it turned out to be misleading. No documents or prior notifications were sent to me regarding this transaction. It's distressing to realize that elderly individuals are at risk of financial exploitation, potentially losing money that they can't spare. As I mentioned, my healthcare coverage takes care of all medical and related supplies that I require.
Fraudulent charge and delivery of goods that Were Not Ordered. And they want me to PAY to ship goods I DID NOT ORDER back to them
I placed an order with this company to be billed and shipped on May 20th. Instead of shipping on the assigned date, this company shipped and billed me on April 14th causing my rent payment to reject. This has caused me to have to pay a $100 late fee. On top of shipping product I did not authorize, this company wants me to pay shipping and handling even if I refuse to accept the order. I don't see why I should have to pay for their error. I would like my entire payment of $38.75 returned.
Although I notified them I do not want automatic delivery: 4/18/2022 Received email time stamped 4 am my order was being processed for shipment. Immediately called customer service to stop shipment; was notified already had shipped. Rep unable to solve problem, but pushed me to buy additional items. Paypal notified me account had already been charged.I see many similar complaints. Is it time to initiate action about what amounts to deceptive marketing?
Our records show that the customer signed up for the starter pack on 10/09. During the sign up process, we notify all potential customers of future orders, and they also agree to our terms of use. Letisha's first order was processed on 10/25, and we did not hear from the customer within the trial period. The refund request was escalated improperly which is why we did not provide an answer at the time, and we apologize for any miscommunication.
As of today, we have processed a refund of $40.00 and the customer can expect it to be returned within 3-5 business days.
Please let us know if there's anything more we can do for this case.
Thank you
On July 31st, I saw an *** for a free 3 pack of Adult Diapers
On July 31st, I saw an *** for a free 3 pack of Adult Diapers. I filled out the information for these and was asked for my debt card information but was under the impression I was not going to be charged unless i decide i liked them. the samples came in and I did not like the quality of the product so I didnt order any. On Aug 3rd my bank account was debited $155.93. I called the company to tell them I didnt want this product and they said I had to return the box and pay for shipping and $9.00 restocking fee. I was not informed of this and all i want is my money back. I went to ship them back and it was going to cost $63.00 to mail them back
The complaint has been investigated and resolved to the customer’s satisfaction.
I keep receiving packages from Beacuse Market for someone who no longer lives at my address and has not lived here for years. Ive called many times and even asked for a supervisor but they say that their supervisor is unavailable and that they will call me back after. They also keep saying that they will call the person whos packages are being delivered here but never took action to stop the shipments. My landlord has also called them and they keep sending packages anyway.
Because Market has repeatedly charged my mother for undergarments she only requested monthly. We have tried more than 3 times to call ( phone number is either disconnected or they just hang up) and the email to ask for assistance comes back as a returned email (mailer-***). We can't reach them and they keep debiting my mothers credit card.
I have asked over and over to cancel this service. The products are not any good and I don't wish to receive them any longer.
Re complaint # [redacted] I believe that this company has struck again! My bank statement shows a pending withdrawal of $42.76 from [redacted]. I think this could be the same company as Because Market. They stated that they would not withdraw from my account again. Zuma and
During our sign up process we notify all customers of the trial period and future orders, and they agree to our terms of use. We also send reminders via text and email before the first order is processed. We did not hear from the customer during the trial period and their first order was processed on 7/31. The customer called on August 1st and we cancelled future orders, as well as provided our return policy. The customer did not want to follow the return policy.
In these cases we do not normally refund, but as of today we have refunded $155.93. We do not cover the cost of shipping the product back. We encourage the customer to donate the product they received.
Please let us know if there's anything more we can do for this case.
I received from Because Market 9 bundles of pull *** from which I have used two bundles
I received from Because Market 9 bundles of pull *** from which I have used two bundles. At least one third of them have been faulty, in that they separate at the tear away seams on the sides with the slightest tug making them impossible to put on. Others are thread bare and others have already started to separate. By using duct take I was able to use a few. I have complied with their directions to return them but they have failed to send a return address and/or refund of $120.99 which was requested by me Aug 22, 2021. I noticed on Complaintsboard.com's report they get an F. Oh how I should have checked with Complaintsboard.com before I did business with Because. I want a refund of $120.99 and warn others of Because being a corrupt business.
The complaint has been investigated and resolved to the customer’s satisfaction.
11/29 I ordered their product to trial and did not sign up for auto renewal of my shipment. I feel the product was not as shown in their ad and was not useful because of that. I did call and ask to return the unopened product. I could at my expense, but that would cost alot to do. The day I called them I got notice that they had shipped another package that I did not authorize. Now I have over $100 of product I cannot use. I can pay shipping of half that much to get part of my money back. Very unhappy with their fraudulent business practice.
Deceptive online practices. I tried to place a onetime order on the site I never followed through with the purchase by clicking the place order button yet an order was place for a previous product I ordered. The site will not allow you to remove orders from your cart or remove my credit card from the site. This site is so extremely difficult to navigate that you wind up being sent and charged for things you did not order or want.
I ordered 1 shipment of their product. The website asked me to update my info which resulted in another order & refill shipment. They have let me return product but wont reimburse postage even though 1 *** were not requested.
On January 24th, I was charged $40.25 by Best Market after I cancelled my subscription on January 19th, 2022. So I'm not sure why they charged me for something I cancelled prior. Also, their products were absolutely unsatisfactory. I want my money back because this is unacceptable.
We apologize for this issue and appreciate you giving us the opportunity to investigate and make this right- our records show that we sent the return policy but did not receive a request for an RMA, so we could not send additional information for a return.
As of today we have refunded $120.99 and you can expect to receive it within 3-5 business days. I have sent this information to our operations team so we can look further into this issue.
Please let us know if there is anything more we can do for this case.
Thank you,
Rachel
I ordered a sample pack and charged only for shipping, about **** (est)
I ordered a sample pack and charged only for shipping, about *** (est). I notified this company that their product did not fit properly. They sent 3 packs of incontinence underwear without authorization and charged my credit card without my permission. They employ delaying tactics to keep from giving refund. They act as if they don't understand I want a refund and to return their product, They sent two packs of L size and one pack of XL They act like they don't know what I am talking about when I call. I reach out to them via text messages and their response doesn't make sense. I don't want their product. It is ill fitting and they were so told. Oh, they have just now charged another $26.00 for what I have no idea. .
The complaint has been investigated and resolved to the customer’s satisfaction.
Our records show that on January 10th, a customer emailed us asking to not ship the product. We responded to the email on January 12th, however the order had already been processed. We advise our customers to contact us 3 days prior to any shipment date to make changes. The customer explained that the size was wrong, so we tried to process a replacement for the correct size, which is why there was confusion over the charges.
As of today we have refunded $62.05 for the shipment sent on 1/12/22. The customer can expect it to be returned within 3-5 business days.
Please let us know if there is anything more we can do for this case.
I came across the offer for a free sample of these products
I came across the offer for a free sample of these products. I signed up for it not knowing it would instantly turn into a monthly subscription. I received the box and sent a text to cancel. I canceled on August 3rd. The person I was texting with KEPT asking questions as to why I was canceling. I was very specific. The medical issue I had that caused me to need incontinence products was no longer so I didn't need them any longer. This went on until August 7th when I was informed it was too late to cancel. Truly Truly deceptive. I disputed the charges with my bank. This place is a scam!I have asked probably four times for the return address via email. All they keep sending me is what their return policy is! DO NOT DO BUSINESS WITH THIS CORRUPT COMPANY!
The complaint has been investigated and resolved to the customer’s satisfaction.
We received several requests to cancel over text- we also received a communication that she had tried the product on June 30th.
The customer did not respond to our inquiries regarding her cancellation and also did not respond when we asked how the product worked for her. Our system did not make changes to the order since she did not respond, and we apologize for any inconvenience this may have caused.
As of today we have refunded the customer for a total of $73.65 and she can expect to receive it within 3-5 business days.
Please let me know if there is anything more we can do for this case.
Thank you
Ordered some items with the prerogative to adjust or cancel before shipment
Ordered some items with the prerogative to adjust or cancel before shipment.I reached out to Because Market via text message on 09/17 and requested that my order be adjusted in advance of shipment. They did not respond or make any adjustments.Then on 09/18 they texted me that they were sending out the order that I'd initially asked to be modified.I texted them again with displeasure that they'd ignored my previous message and not followed my instructions. They tried to offer me some type of discount good for 30 days or so as a remedy to their blunder. I did not accept it.I asked that my money be refunded to me and that I'd send their shipment back to them unopened. I heard from them once again on 09/20 that they had closed my account per my request.
The complaint has been investigated and resolved to the customer’s satisfaction.
Our records show that the customer did text us on 9/17 to change the order- the order date was scheduled for 9/18, and on that day it shipped. We advise all customers to contact us 3 days before the order processing date to make changes, and in this case we were unable to tend to Ozie's request right away.
As of today we have issued a refund for $70.87. The customer can expect it to be returned within 3-5 business days.
Please let us know if there's anything more we can do for this case.
Thank you,
Rachel
This is about Because Market
This is about Because Market. I did order a starter package and was charged a shippinf fee. Order nothing else. And less then a month they send me a box costing *** that I did not order. It was just left by my front door no time to refuse it. It was fast at sending the *** to my bank card. Sometimes it appeared on the statement sometimes it was gone . Called the company and was Told I was responsible for returning it if I wanted a refund . I also was going be charged for returning something I did not order. Had to get an authorized number before I returned to FEDX. Package would be inspected before I got a refund. Ill gladly donate the box of what the sent me to a nursing home. All I want is my refund on what they sent me that I did not order. What a scam. Their making money off of seniors.
The complaint has been investigated and resolved to the customer’s satisfaction.
During the sign up process we notified the customer of future orders and she also agreed to our terms of use. We have no record of a cancellation from the customer before the first order.
As of today we have refunded $60.04 as a courtesy. The customer can expect it to be returned within 3-5 business days.
Please let us know if there's anything more we can do for this case.
Because Market did fraud to me
Because Market did fraud to me. My credit card co. US BANK caught them and they took action. I told them to not send me any more products and not charge my credit card I was having problems with the rep they harassed me I immediately thought to call my bank and they had made a 99cent charge to see if my card was still active and US Bank caught them in the act. I never believed that they would do this to me. I was a regular customer. I would not recommend this company to anyone,to commit fraud is low down Now I received a message on [protected].from Because Market on my phone. I want to be left alone! They are a scam I'm making this complaint to let consumers know that they are a bad company. Since they have sent me a message I am letting the Complaintsboard.com know how I feel all I want is for Because Market to stop
The complaint has been investigated and resolved to the customer’s satisfaction.
Our records show that *** had two open account with us. One had shipments from 1/02 to 2/25. This account was closed on 3/12. The second account had shipments sent out from 3/05 to 2/23/22. The second account was closed on 3/01/22. On 2/23/22 *** contacted us to cancel and we offered a starter pack of a new product for your to try. The trial period for this product was two weeks, but we extended it to two months as a courtesy. You did not contact us to cancel before the first order was processed for the new product. You disputed six charges from us from us from past orders extending back to 9 which were delivered, and we refunded you for all of them.
Please let us know if there's anything more we can do for this case.
I order a trial in September and then email on September 24 and told them I will not be ordering and to cancel my free trial
I order a trial in September and then email on September 24 and told them I will not be ordering and to cancel my free trial. They proceed to take out $57.61 from my account with no order and after I cancel per their instructions. I called my bank and closed my debit card and received a new one. Again on October 26 they took out another $57.61 with my new card and with no order from me. I called the bank and they said with reoccurring orders they can call the bank and get my new number. Which I find disturbing because I had to close my card due to Because Market. I never ordered and I cancelled in a timely manner! This fraud! They ship an order that I never purchase and called to get my new debit information for the shipment. I called my bank to alert them and they are disputing the charge! This is down right FRAUD! Thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
We have no record of a cancellation request- we can see that the billing method was past due but we do not have an email, text, or call from the customer regarding a cancellation from the time they ordered the starter pack until today.
As of today, a courtesy refund has been issued for $57.45 and *** can expect it to be returned within 3-5 business days.
Please let us know if there's anything more we can do for this case.
Thank you,
Rachel
Overview of The Because Market complaint handling
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The Because Market Contacts
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The Because Market phone numbers+1 (855) 318-5318+1 (855) 318-5318Click up if you have successfully reached The Because Market by calling +1 (855) 318-5318 phone number 0 0 users reported that they have successfully reached The Because Market by calling +1 (855) 318-5318 phone number Click down if you have unsuccessfully reached The Because Market by calling +1 (855) 318-5318 phone number 0 0 users reported that they have UNsuccessfully reached The Because Market by calling +1 (855) 318-5318 phone number
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The Because Market emailshelp@becausemarket.com85%Confidence score: 85%Support
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The Because Market social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2025
Recent comments about The Because Market company
On July 31st, I saw an *** for a free 3 pack of Adult Diapers



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