Teladoc review: Doctor appointment by phone

On October 17th I had a teladoc appointment by phone. The provider declined treatment immediately due to age restrictions on my platform intake. She immediately told me to call teladoc customer service to request a refund of $89.00 treatment declined and provided the customer service phone number and email. I wrote an email requesting the refund and received an email form teladoc that they were not refunding my money. I then wrote another email requesting a refund again. I should not have to pay for a simple notice of can't provide treatment at all I received no medical advice at all!