T Sep 06, 2018

I ordered a necklace for my daughter that was photographed and represented as a "medallion" sized item. When received, it had the correct sentiment and picture - but is the only a little larger than the size of a dime, making it totally unreadable!
Sent email to custy service... Waited... Was emailed and told I needed to submit claim on website with a picture of item (?)... Waited 2 weeks, and no reply (even tho they state you will be responded to in 72 hours...) sent another email, and was asked to submit another claim! I responded by telling them to check their records and they would find the claim! 5 minutes later, received a response that said the item had the correct picture so claim was invalid.
Stay away from this company!! If you order anyway, don't bother with a claim either...

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